Subject: Fwd: IBD Tickets - Instructions
From: Pritish Nandi <[email-masked]>
To: Shashwat Malik <[email-masked]>, Shakti Kumar <[email-masked]>
Date: Tue, 4 Jul 2017 05:13:18 +0530 (IST)

Team, 

We have seen in the recent past that nobody was completing tickets in IBD due to which we have had Client Escalation. This is not acceptable and cannot be missed any day. Below are the details of how we should be handing it. Please do not deviate from the instructions given below. 

1. We have been assigned Two ID's for doing the job. 

a) Username - [email-masked] 
Password - livesalesman 
Name - Chris 

b) Username- [email-masked] 
Password - livesalesman 
Name - Jason 

You would be using Jason's ID till 4.00pm and after that you should be using the Chris's ID to login and Solve Tickets till 7.00Am in the morning. 

All the canned response are there in the ZD however I have also attached a file for some canned responses which are not there. Also you need to modify the response accordingly as per the members question. So please use login and common sense where ever it is required. 

Primary Person - 

Morning- Ramananda (Trained) 
Day- Apoorv (Trained) 
Evening- Sona (Trained) 

1st Backup - 

Morning- Rahul Koli (To be trained) 
Day- Ashish (Trained) 
Evening- Ravi (Trained) 

2nd Backup- 

Shashwat (Trained) 
Harsh Kukreja- (To be trained) 
Ashutosh- (To be trained) 
Shakti (To be trained) 

R egards, 
Pritish Nandi