Subject: Re: Agent response: Score over 50
From: Pritish Nandi <[email-masked]>
To: "Purwar, Aman" <[email-masked]>, "Saxena, Ankur" <[email-masked]>, "Srivastava, Rohan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Shashwat Malik <[email-masked]>, Rahul Kumar Koli <[email-masked]>
Date: Tue, 14 Feb 2017 06:01:51 +0530 (IST)

Guys, 

DO NOT USE THE RESPONSE FOR SCORE OVER 50 and simply escalate this as you do not normal deleted members. 

Regards 
Pritish 

From: Susan Ramaswamy <[email-masked]> 
Sent: Monday, February 13, 2017 8:08 PM 
To: Pritish Nandi[LSM] 
Cc: Andrew Alsdurf 
Subject: Agent response: Score over 50 

Pritish, 

Since the agents are simply providing the response for the VPN score over 50 in chat and then immediately following up with the “your issue requires additional assistance” this is not doing us any good as each one is being escalated so if a member comes in that is terminated just have the agent escalate the ticket without additional response to the reason why to the member. Just escalate. 

Thank you 

Susan Ramaswamy 

Director of Member Services 

[email-masked] 

651-289-0746 Telephone 

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