Subject: 80258- No follow up
From: Pritish Nandi <[email-masked]>
To: Rahul Pal <[email-masked]>, Harsh Srivastava <[email-masked]>, Rohit Nag <[email-masked]>, "Prashant Kumar" <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sun, 5 Feb 2017 02:31:41 +0530 (IST)

Guys, 

This was an urgent case where the customer had an issue with the check-in. Even after my detailed instructions on what needs to be done next nobody followed up for the this. This customer is really frustrated and also the hotel is not cooperating. I am not sure how you guys work and what is the strategy however this is absolutely appalling to see that only you followed once where you were on hold for 10 mins and then nobody bothered to work on it within the last 24 hours. 

Not acceptable. 

R egards, 
Pritish Nandi