Subject: Feedback on Reservation
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Ankita Dwivedi <[email-masked]>, Ankur Saxena <[email-masked]>, Arif Mohd <[email-masked]>, Harsh Srivastava <[email-masked]>, Kaushal Singh <[email-masked]>, "Prashant Kumar" <[email-masked]>, Rahul Pal <[email-masked]>, Rohit Nag <[email-masked]>, Vikas Saihgal <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 1 Feb 2017 01:57:09 +0530 (IST)

Guys, 

Everyday we are seeing feedback on Reservations form QA which are silly mistakes. Please make sure when you do reservations you are checking it completely or twice thrice before approving. Also please ask for help if any doubt. Comments should be clear to understand what happened with the reservation. 

Also we do not see people are checking history of the user before approving any reservation. This was already sent across to all by Deeksha Maám. I have summarized as in what needs to be checked when opening user profile of the seller. 

Please check to see if there are any connected Ids and try to judge if it seems like a fraud case. For instance, if you do find other users and they are are under different email addresses or are from different locations, different phone numbers, they are most likely a case of fraud so please approve the reservation and hide immediately after. This will minimise the chances that the seller will come back asking questions for why it was disapproved. If the seller does come back to you on chat/email/ phone asking he cannot see his reservation online, you can tell him ‘Let me this investigate this further and I will get back to you.” Then escalate to Jay. 

On the other hand if you see connected IP's with same or similar email addresses (meaning may be there are some spelling mistakes or customer has two genuine email addresses), it may be fine so please review the reservations very carefully and then take the decision. If you are confused, please seek help from supervisor. 

There should be no errors going forward. 

R egards, 
Pritish Nandi