Subject: Re: Calls for HFL
From: Pritish Nandi <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Kaushal Singh <[email-masked]>, harshit <[email-masked]>, Ankur Saxena <[email-masked]>
Date: Thu, 26 Jan 2017 00:04:33 +0530 (IST)

Hi Sir, 

The system was working fine when we checked and also nobody complained from the Morning shift however now it is not saying which call it is. It does not display anything apart from the number of the customer. 

Please review and help. 

Regards 
Pritish 

From: "Ankur Saxena" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Cc: " Hashim Ahmad . Hakeem" <[email-masked]>, "Vikas Saihgal" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]>, "Kaushal Singh" <[email-masked]>, "Rohit Nag" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Harsh Srivastava" <[email-masked]>, "Prashant Kumar" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "harshit" <[email-masked]>, [email-masked] 
Sent: Wednesday, 25 January, 2017 22:25:48 
Subject: Re: Calls for HFL 

HFL call just landed, it did not say HFL or Roomer on the black phone but in google chrome talkdesk was ringing so I knew it was a HFL call. 

Regards, 
Ankur Saxena 
Email - [email-masked] 
Contact - 9868926835 

From: "Deeksha Dadu" <[email-masked]> 
To: " Hashim Ahmad . Hakeem" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Vikas Saihgal" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]>, "Kaushal Singh" <[email-masked]>, "Rohit Nag" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Harsh Srivastava" <[email-masked]>, "Prashant Kumar" <[email-masked]>, "Rahul Pal" <[email-masked]>, [email-masked], [email-masked], [email-masked] 
Sent: Wednesday, January 25, 2017 5:12:40 PM 
Subject: Fwd: Calls for HFL 

Sent from my iPhone 

Begin forwarded message: 

From: Saurabh Dadu < [email-masked] > 
Date: 26 January 2017 at 00:39:13 GMT+13 
To: Deeksha Dadu < [email-masked] > 
Subject: Calls for HFL 

BQ_BEGIN

Calls for HFL will now ring on Black grandstream phones designated for Roomer 

When those phones ring - the agent should check the caller ID before answering the phone. The caller ID would clearly say ROOMER or HFL before the caller's phone number. 

Please always remember to greet the caller with appropriate greeting based on which company the caller is calling. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

BQ_END