Subject: Update - Free cancellation vs non refundable
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Ankita Dwivedi <[email-masked]>, Ankur Saxena <[email-masked]>, Arif Mohd <[email-masked]>, Harsh Srivastava <[email-masked]>, " Hashim Ahmad . Hakeem" <[email-masked]>, Kaushal Singh <[email-masked]>, "Prashant Kumar" <[email-masked]>, Rahul Pal <[email-masked]>, Rohit Nag <[email-masked]>, Vikas Saihgal <[email-masked]>, Harsh Srivastava <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sun, 22 Jan 2017 03:38:52 +0530 (IST)

Non refundable - There are rooms with suppliers which we sell for non refundable but in reality we can still cancel them in full if we follow the cancellation date. If buyer purchased non refundable, he/she will receive the email conf with Non refundable cancellation policy, but we can cancel it on our end and get the full refund from supplier, but we will not refund buyer (but in some cases, as a goodwill gesture, we cancel the res and refund buyer also in full if the reason for cancellation is valid). 

Free cancellation - Buyer can cancel the booking with the given time frame, if they exceed, we cannot refund. However just like transaction 71077, since the buyer is sick, we contacted hotel to see if we can cancel and get full refund, but the hotel refused instead willing to refund 3 nights, then we can only inform buyer that we can only refund 3 night. 

This update is shared by Jaycel 

R egards, 
Pritish Nandi