Subject: Roomer update
From: Pritish Nandi <[email-masked]>
To: Arif Mohd <[email-masked]>, Ankita Dwivedi <[email-masked]>, Rahul Pal <[email-masked]>, Ankur Saxena <[email-masked]>, Akihiko Yamamoto <[email-masked]>, "Prashant Kumar" <[email-masked]>, " Hashim Ahmad . Hakeem" <[email-masked]>, Kaushal Singh <[email-masked]>, Rohit Nag <[email-masked]>, Harsh Srivastava <[email-masked]>, Vikas Saihgal <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 11 Jan 2017 05:23:07 +0530 (IST)

Team- We got an important update from Jaycel 

Whenever a buyer wants to cancel a non refundable reservation, first we ask for the reason. 

If its about medical issue, family issue and buyer can provide proof - then we can contact supplier and check if we can refund. 

If the buyer wanted to cancel just because they mistakenly book the room or any alibis, then we can decide not to refund 

If not sure then please contact Jay or any of the QA's or your shift Supervisor. You would not promise any refund until you consult you seniors. 

R egards, 
Pritish Nandi