Subject: Re: coaching for ticket agent - thanks!
From: Pritish Nandi <[email-masked]>
To: "Purwar, Aman" <[email-masked]>, "Saxena, Ankur" <[email-masked]>, "Srivastava, Rohan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Shashwat Malik <[email-masked]>, Rahul Kumar Koli <[email-masked]>
Date: Wed, 4 Jan 2017 01:53:01 +0530 (IST)

Thanks & Regards, 

Pritish Nandi 

First Line Manager 

Livesalesman 

Mobile: +91 9711265886 

Email: [email-masked] 

From: Susan Ramaswamy <[email-masked]> 
Sent: Saturday, December 31, 2016 10:51 PM 
To: Pritish Nandi[LSM] 
Subject: coaching for ticket agent - thanks! 

1) If there is a click, an account, and details, no fraud found – then please send the response asking member to forward their offer confirmation email and do not escalate these. 

2) Send a response to the member that we are not able to locate any account with this email addressed assigned and to provide the name on the account along with the email assigned to the account and we will review further. 

3) Please also watch for tickets in the Member Services Queue for responding or closing if incomplete chat once the Unassigned folder is gone. 

4) Member could have been sent the response that SHOPPING Crediting will take 30-45 days to occur from date of purchase rather than escalate to us for review and response 

5) This is an incomplete chat and should be closed or write to member and ask them to provide additional information: TT 276074 

6) Send the Appropriate Account Status – Deleted – Foreign Macro for these TT 277743 

7) Please also have the ticketing agent Solve all tickets left unclosed by chat agents in the Member Services and other queues - See example TT 278200 

8) The ticketing agent is also able to send Canned responses for generic inquiries in the Member Services queue – 

Thanks! 

FYI – We are finding this ticketing agent assistance VERY helpful!! J I am looking at adding a 2 nd one in the near future. 

Susan Ramaswamy 

Director of Member Services 

[email-masked] 

651-289-0746 Telephone 

Corporate.inboxdollars.com