Subject: Re: SE-LH protection email method
From: Pritish Nandi <[email-masked]>
To: Ankita Dwivedi <[email-masked]>, Ankur Saxena <[email-masked]>, Arif Mohd <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Prashant Singh Pundir <[email-masked]>, Partho Roy <[email-masked]>, hashim <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sat, 24 Dec 2016 23:07:43 +0530 (IST)

Example for Tagging and Email subject- #115416 

From: "Pritish Nandi" <[email-masked]> 
To: "Ankita Dwivedi" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Arif Mohd" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda " <[email-masked]>, "Prashant Singh Pundir" <[email-masked]>, "Partho Roy" <[email-masked]>, "hashim" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Saturday, 24 December, 2016 23:06:24 
Subject: SE-LH protection email method 

Hi Guys, 

PFB the procedure for LH protection emails for Secret Escapes. We send emails for protectee when they have chosen wire transfer method under there payment to receive the refund for the protection money (Screen shot attached). 

"When having SE protection activated treat it as a normal protection (add all comments, re-post res, approve res, etc.).Once done, have a look at the payment method selected by the protectee. As you know, we have 2 options - Wire transfer and PayPal. 
If the protectee selected Wire Transfer we should reach out via email and inform him that we are unable to transfer the refund in GBP. We can issue it in USD, but then lots of taxes because of the currency exchange apply and it's taking much longer. 
So, just open a new ticket to send the email with which we are advising them to choose PayPal. We are also adding 5 GBP on top if the choose PayPal. Then, once the protectee provide PayPal just update the payment method and add a comment (i.e. protectee provided paypal account, admin updated, please pay protectee)." 

Email template: 

Dear XXX, 

Thank you for adding our Life Happens Protection to your reservation. 

We would like to inform you, that we are temporarily unable to process wire transfers in GBP. 
The good news is, that you can still choose to receive your payment in GBP via PayPal transfer, which is the fastest, cheapest and safest way. 
We apologize for the inconvenience and would like to offer an additional 5 GBP on us if you proceed with PayPal. We are here for you for assistance creating a PayPal account. 

If you prefer to stick with wire transfer, your money can be transferred in USD. However please be advised, that currency exchange and bank fees may apply. 

Please accept our sincere apologies for any inconvenience that this may cause. 

Looking forward to your response, 

Even if the choose wire transfer that is okay. It would mean less money for them. 

R egards, 
Pritish Nandi