Subject: Fwd: Jay way Training doc
From: Pritish Nandi <[email-masked]>
To: Romesh Singh <[email-masked]>
Date: Sun, 20 Nov 2016 04:27:31 +0530 (IST)

From: "Deeksha Dadu" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, 14 April, 2015 18:05:01 
Subject: Jay way Training doc 

Hi Pritish, 

Please find attached training doc for Jayway. This is so that you can help Rama in real time. There are some canned answers as well in live chat inc that you should go through. as i always maintain, canned answers are only to guide you and should be customised as required. 

our primary aim is to collect details - name, email, phone 

other details you should ask for is destination, tentative dates and how many people. however, what is important is to engage the customer in a conversation and see what information he is willing to share. 

please let me know if you have any questions or need to discuss anything. 

please tell rama to alert you each time he gets a chat on this. 

thanks 

regards, 
Deeksha