Subject: Roomer Update - Mistake made with LH protection
From: Pritish Nandi <[email-masked]>
To: ali alassang <[email-masked]>, Ankita Dwivedi <[email-masked]>, Ankur Saxena <[email-masked]>, Arif Mohd <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, hashim <[email-masked]>, kamakhya <[email-masked]>
Cc: deeksha <[email-masked]>, Angela LaCombe <[email-masked]>
Date: Tue, 8 Nov 2016 23:04:21 +0530 (IST)

Team, 

Just been updated by QA as the protection ID - 2290599 was not moved to the right queue which is Finished>>Refund CXL as this was activated. 

This was handled by Rahul. Please note that if we do not get a refund from Supplier then we have to repost the reservation however that does not mean we would not refund the buyer who has activated protection. We need to type as usual which we do "Please refund buyer 80% as per LH protection policy" and move the transaction to the refund queue and save. 

We need to refund buyer and if you do not move it to the queue it is left unattended. Please be sure to move the transaction to the right queue and double check for any errors always. 

R egards, 
Pritish Nandi