Subject: IBD- September 2 for 2 Promotion
From: Pritish Nandi <[email-masked]>
To: "Purwar, Aman" <[email-masked]>, "Saxena, Ankur" <[email-masked]>, "Srivastava, Rohan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Date: Sun, 23 Oct 2016 04:00:08 +0530 (IST)

September 2 for 2 Promotion 

From: Andrew Alsdurf 

Date: Sat, 22 Oct 2016 at 3:01am 

Category: Updates 
Team, 
Due to the number of inquiries we have received about the September 2 for 2 Promotion (mentioned in our post on Mon, 19 Sep 2016), I would like Operators to handle inquiries from Members in the following way: 

First, get the names and dates of the 2 Offers the Member claims to have completed through the Promotion. We cannot assist with the Promotion until all Offers are addressed. 
(This means Members who haven't waited 14 days need to do so, but you can assure them we'll assist with the Promo once crediting has occurred) 

Once all Offers involved have been addressed please check the Clicks for the Offers to see if they were clicked on through the Sales Promo Sub Offers page. If they WERE clicked on through the Sales Promo Sub Offers , please give the Member credit for the September 2 for 2 Promotion. 

If the does NOT have Clicks for the appropriate Offers through the Sales Promo Sub Offers page, please do the following: 

1) Check to see if the Offer is featured on http://www.inboxdollars.com/promotions . 
- If not, then the Offer was not a part of this Promotion. You can inform the Member that only Offers completed through the Promotions page at http://www.inboxdollars.com/promotions are part of this Promotion. 

- If the Offer IS featured on http://www.inboxdollars.com/promotions , please check the Member's Score. If the Member has a Member Score equal to or greater than 20.00 and does not have an excessive amount of manuals*: 

    * Tell the Member: "In order to count towards the September 2 for 2 Promotion, both Offers must be completed through the Promotions page at http://www.inboxdollars.com/promotions . Unfortunately, our records indicate that one or more of these Offers, our records indicate that one or more of the Offers was not completed through the Promotions page. As a special courtesy, we are issuing credit to you for this Promotion, but in the future, all Offers must be completed through the Promotions page to count towards a promotion." 
    * Issue credit for the September 2 for 2 Promo. 

- If the Member's Score is lower than 20.00, or the Member has an excessive amount of manual credits* please: 

    * Tell the Member: "In order to count towards the September 2 for 2 Promotion, both Offers must be completed through the Promotions page at http://www.inboxdollars.com/promotions . Unfortunately, our records indicate that one or more of these Offers, our records indicate that one or more of the Offers was not completed through the Promotions page, and were therefore not a part of this promotion." 
    * Do not issue credit. 
    * If Member threatens, escalate. 

*In this instance, excessive amount of manual credits would mean if the sum of Manual Credits we've requested or issued to the Member has reached or exceeds their Member Score. 
Example: If the Member has a Member Score of 50.00, but has $50+ in manual credit requests. 

The purpose of this is to help reduce the number of escalations for Members who have either 1) successfully completed the 2 for 2 Promotion and failed get credit, or 2) failed to complete the Promotion properly, but is valuable enough to us that it is beneficial to give them courtesy credit. 

Let me know if you have questions! 

R egards, 
Pritish Nandi