Subject: IBD Update Review Queue
From: Pritish Nandi <[email-masked]>
To: "Purwar, Aman" <[email-masked]>, "Saxena, Ankur" <[email-masked]>, "Srivastava, Rohan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 19 Oct 2016 01:54:57 +0530 (IST)

Review Queue 

From: Susan Ramaswamy 

Date: Mon, 17 Oct 2016 at 10:42pm 

Category: Urgent Messages 
The following rules are to apply in escalations to the Review Queue: 

Foreign IPs with Country specific to site is listed on account 
a) If member has less than 5 foreign IPs on the account do not escalate (this could be due to traveling or due to network IP provider) (So is they have less than 
b) If a member is NEW and been with the site less than 10 days and has a foreign IP but with the site country for the site listed; CHANGE the country on the account to the majority country listed on the IP list or on the ticket and make a note on the ticket. DO NOT escalate 
c) If a member comes in and has 1-7 foreign IPs older than 1 year for less than a month time (example: has 4 foreign IPs during 2 week period of time in 2015 this could mean they were traveling) DO NOT Escalate. 

Referral Match: 
a) If a member has a referral match that is less than 3 days do not escalate if its a different name and address listed on the account. (Members will get friends and family to join and they could be at the same location when this occurs so we do not need to catch this and review for all referrals) DO NOT escalate 
b) If new member joins and the same day comes into chat and has a foreign IP on the account and the country is listed as the site country - update the country on the account and make a note on the ticket. DO NOT escalate 
c) If one account has matching IP of another of less than 5 IP Matches and the account is older than 6 months DO NOT ESCALATE (this is not enough for us to determine fraud) 

The review queue is for Foreign and/ or potential Fraud tickets only and not to be used when an agent feels someone should simply review their account due to member inquiry - those go to the member services queue. 
Let me know if you do not understand this, I would be able to explain. 

R egards, 
Pritish Nandi