Subject: Re: IBD Update - New task for us!!
From: Pritish Nandi <[email-masked]>
To: Rahul Pal <[email-masked]>
Cc: Ankit John <[email-masked]>, Aman Purwar <[email-masked]>, Ankur Saxena <[email-masked]>, Rohan Srivastava <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Date: Sat, 24 Sep 2016 06:39:08 +0530 (IST)

This is already started 

From: "Rahul Pal" <[email-masked]> 
To: "Ankit John" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "Aman Purwar" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Sent: Friday, 23 September, 2016 10:35:59 
Subject: Re: IBD Update - New task for us!! 

Helllo, 

Understood this update. 
Thank you 

Regards, 
Rahul 

From: "Ankit John" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Aman Purwar" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Sent: Friday, September 23, 2016 5:05:27 AM 
Subject: Re: IBD Update - New task for us!! 

Thank you for the update sir. 

Regards, 
Ankit John 

From: "Pritish Nandi" <[email-masked]> 
To: "Ankit John" <[email-masked]>, "Aman Purwar" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, September 23, 2016 4:25:28 AM 
Subject: Re: IBD Update - New task for us!! 

https://lsmindia.freshdesk.com/solution/articles/6000151415-country-change-request 

From: "Pritish Nandi" <[email-masked]> 
To: "Ankit John" <[email-masked]>, "Aman Purwar" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, 23 September, 2016 03:46:18 
Subject: IBD Update - New task for us!! 

Team, 

Going forward we would be also be updating the country for the members who have selected USA (Inboxdollars, Sendearnings) UK (Inboxpounds) Canada (Dailyrewards ) as country however they are logging in from Outside USA/UK/Canada for respective website in place. 

As a result of the high number of escalations from Members visiting us from Foreign IPs while listing the United States as their country, we are making a change to how we would like the Agents to process these inquiries. 

When Members with Foreign IPs Chat with us, if they meet all of the following requirements, I would like Agents to update the Member’s country for him and not escalate: 

- The Account was created less than 10 days ago 

- The Account has earned less than $15 

- All IPs are from a single country that is not US 

- There are not Dupes or other major fraud 

Agents should not inform the Member they are doing this, unless: 

- The Member specifically requests the change 

- The Member points out (without being prompted) that he has the wrong country listed in his Member Profile 

In instances where the Member specifically points out that they have an incorrect country listed, if the Member meets all the criterion for having his country changed, Agents may inform the Member that they have updated his country as a one-time exception. 

When not to do the change : 

- Members who have more than $15, 
- have been a Member for longer than 10 days, 
- exhibit other major fraud or 
- are logging in from several different countries should be escalated as normal to the Review View for investigation. 

If you have any questions about this change, please let me know! 

Note: For InboxPounds and DailyRewards follow the same procedures – except that Members logging in outside UK or Canada will of course be considered Foreign, not those logging in from outside US.