Subject: Re: IBD updated CRs - Tango
From: Pritish Nandi <[email-masked]>
To: Rahul Pal <[email-masked]>
Cc: "Sona Kala . Chakma" <[email-masked]>, Aman Purwar <[email-masked]>, Ankit John <[email-masked]>, Ankur Saxena <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, "Ramananda " <[email-masked]>, Rohan Srivastava <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 17 Sep 2016 06:54:28 +0530 (IST)

Please check the CR it is mentioned there 

From: "Rahul Pal" <[email-masked]> 
To: "Sona Kala . Chakma" <[email-masked]> 
Cc: "Aman Purwar" <[email-masked]>, "Ankit John" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Ramananda " <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, 16 September, 2016 13:31:00 
Subject: Re: IBD updated CRs - Tango 

Hello, 

So for eCards, we do not need to escalate if members have not received the redemption email. 

Regards, 
Rahul 

From: "Sona Kala . Chakma" <[email-masked]> 
To: "Aman Purwar" <[email-masked]>, "Ankit John" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda" <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]>, "Sharad sharma" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, September 15, 2016 11:31:04 PM 
Subject: IBD updated CRs - Tango 

Hello Team, 

It has come to notice that we no longer direct members to Tango if they do not receive the redemption email for Prepaid visa. Our accounts team can resend them the email. 
Please use the following responses from Zopim going forward : 

Shortcut : prepaid visa processed not received 

Response : I see your payment was processed on [Date]. 
Once your funds are processed by InboxDollars your funds are sent to Tango for the activation email to be sent to you directly. (Please check your Spam/Junk folders) 
You should receive an email (within 2-3 hrs after payment processed) with the link to PrePaid Visa and the activation codes to claim your selection. 
If you have not received this payment email with link and code than we can escalate your request to Accounting to resend the email link to you Monday - Friday 8am-5pm CT. 

Escalate to accounting 

IBD/SE eCard - Same as usual. 

Shortcut: payment inboxdollars ecard payment processed & email 
Response : Shortly after your payment is processed you should receive an email from Tango that contains the link to claim your earnings and select your merchant ecard. 
If you have not received an email with your activation link and pin please check your Spam/Junk folders and if not located you can 
get assistance with this please contact Tango at 1-877-558-2646 between the office hours of M-F 8am-6pm (Pacific time) or send an email to [email-masked]. They will respond within 1 business day. 

So please do not use your own saved responses without verifying the changes that might have been made to the canned responses. A lot of times we have found while auditing that you guys use old canned responses which are no longer applicable. These responses may provide contradictory information that dissatisfies members further and creates threats which ultimately ends up in escalation. 
Please let us know if you have any questions. 

Regards, 
Sona Kala Chakma