Subject: Fwd: TV Channel Fraud Prevention
From: Pritish Nandi <[email-masked]>
To: "John, Ankit" <[email-masked]>, "Purwar, Aman" <[email-masked]>, "Saxena, Ankur" <[email-masked]>, "Srivastava, Rohan" <[email-masked]>, Apoorv Joshi <[email-masked]>, Junaid Ahmed <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 9 Sep 2016 22:21:26 +0530 (IST)

From: Susan Ramaswamy <[email-masked]> 
Sent: Friday, September 9, 2016 9:18 PM 
To: MemberServices 
Cc: Pritish Nandi[LSM] 
Subject: TV Channel Fraud Prevention 

Team, 

Product has put into place a protection measure to help with Fraud when it is in regards to the TV Channel. 

New Fraud Prevention: 

A member cannot get credit when attempting to view the TV Channel faster than every 15 seconds. (Some members are using the fast forward on the player to bypass the view) 

Members can only be credited for a TV view once every 15 seconds. If a member attempts to go faster than this, they will not get credit for the view (their progress bar will not fill up). 

If a member comes into chat or escalation you need to let them member know that if they are not receiving credits for TV Channel than this means that they are attempting to view by either bypassing ads or content in some manner. (see chat or macro responses) 

Messaging for Members: 

Escalation ticket Macro: TV CHANNEL No Video Crediting 

CHAT: cash tv: crediting 

Susan Ramaswamy 

Director of Member Services 

[email-masked] 

651-289-0746 Telephone 

Corporate.inboxdollars.com