Subject: Re: Urgent Update IBD- Dupe Tickets!
From: Pritish Nandi <[email-masked]>
To: Ankit John <[email-masked]>
Cc: "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Date: Wed, 7 Sep 2016 02:44:47 +0530 (IST)

John, 

Can you please check your Ticket #215702. 

Why was the last ticket was not mentioned in the notes despite the fact I have already informed you in the below mentioned email to write the previous tickets in the notes if they are related. 

Please make sure you do that going forward as it helps the other agent if member comes again. 

Regards 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Ankit John" <[email-masked]>, "Aman Purwar" <[email-masked]>, "Ankur Saxena" <[email-masked]>, "Rohan Srivastava" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Gaurav Joshi" <[email-masked]>, "Junaid Ahmed" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]> 
Sent: Friday, 2 September, 2016 01:02:17 
Subject: Urgent Update IBD- Dupe Tickets! 

Team, 

Susan has notified me that they are getting Dupe Tickets for issues which are either pending from Resolutions team or already escalated or already responded to. So please check any previous issues before you even think of escalating this and if already pending or escalated you need to inform member accordingly or if already responded you need to paste the response from the previous ticket. 

Please make sure if the case is open you add the Ticket number(Of your chat where the member came again) in the escalated or Pending Ticket. 

This should be followed without fail and I do not want to have bad names in the list. Please understand and acknowledge. 

R egards, 
Pritish Nandi