Subject: Daily Ticket Report (Slots Craze ) - July 20th, 2016
From: Shahnawaz Akbar Dar <[email-masked]>
To: Elitsa Todorova <[email-masked]>
Cc: Chantelle Russak <[email-masked]>, Support Team <[email-masked]>
Date: Wed, 20 Jul 2016 13:50:07 +0530 (IST)
List-Id: <scsupport.luckgenome.com>

Hi, 

Please see the report for past 24 hours and past 7 days. There are 7 cant play ticket on different platforms, where players had issue with opening of game.We are monitoring these tickets. Also 5 feedback negative tickets where players are complaining different issues, which is not a spike. 

Tickets Created - Yesterday ( Tuesday , July 19th ) 

	Month/Year (Ticket Created) 	Jul 2016 
Category 	Platform 	# Tickets 	# Reopens 
Disconnection 	Web 	1 	0 
Empty Ticket 	Ipad 	1 	0 
iPhone 	2 	0 
Feedback Negative 	Web 	1 	0 
Freeze 	iPhone 	1 	0 
Loading app 	Web 	1 	0 
Purchase 	iPhone 	1 	0 
Kindle 	1 	0 
Daily Ticket Report for last 7 days ( July 13th to July 20th , 2016) 

	Time (Ticket Created) 	7/2016 
Category 	Platform 	# Tickets 	# Reopens 
Account Reset 	Ipad 	1 	1 
Application Removal Request 	iPhone 	1 	0 
Cant Play 	Android Phone 	2 	0 
iPhone 	2 	0 
Web 	3 	0 
Community Management 	Ipad 	2 	0 
iPhone 	1 	4 
Multiple 	1 	1 
CRM 	Multiple 	1 	0 
Web 	1 	1 
Daily bonus 	Ipad 	1 	1 
iPhone 	1 	2 
Daily Mission 	Android Tablet 	1 	0 
Ipad 	2 	0 
iPhone 	3 	0 
Multiple 	1 	1 
N/A 	1 	0 
Web 	6 	2 
Disconnection 	Ipad 	1 	0 
Web 	2 	0 
Feedback Negative 	iPhone 	1 	0 
Web 	4 	0 
Feedback Positive 	Web 	1 	5 
Free Spins 	iPhone 	1 	0 
Freeze 	iPhone 	2 	0 
Web 	1 	0 
Gifts 	Ipad 	1 	0 
Multiple 	1 	2 
How to play 	Ipad 	2 	0 
iPhone 	3 	0 
Multiple 	1 	1 
Web 	2 	1 
Level up 	Web 	1 	1 
Loading app 	Android Phone 	1 	0 
Ipad 	1 	0 
Web 	2 	0 
Purchase 	iPhone 	2 	1 
Kindle 	1 	0 
Web 	1 	0 
Wrong behavior 	Android Phone 	1 	0 
Ipad 	1 	0 
iPhone 	2 	0 
Web 	1 	0 
Wrong Payout 	Ipad 	1 	0 
iPhone 	2 	0 
N/A 	1 	1 
Web 	1 	0 
Thanks, 
Shahnawaz