Subject: Fwd: Locking cards during evenings/weekends
From: Pritish Nandi <[email-masked]>
To: "Prem k . Goyary" <[email-masked]>, Rahul Kumar <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Gaurav Joshi" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 5 Jul 2016 00:26:59 +0530 (IST)

FYI 

Regards, 

Pritish Nandi 

From: Deeksha Dadu 
Sent: Tuesday, July 5, 2016 12:01 AM 
To: Ramananda; Subir Chakma; Pritish Nandi[LSM] 
Subject: Fwd: Locking cards during evenings/weekends 
Please circulate it amongst all PKR agents 

Sent from my iPhone 

Begin forwarded message: 

From: Corinne Alexander < [email-masked] > 
Date: 4 July 2016 11:51:56 GMT-4 
To: SeniorCS < [email-masked] >, India < [email-masked] > 
Subject: Locking cards during evenings/weekends 

BQ_BEGIN

Hi there! 

To ensure smoother player experience, we’ve amended the caiman settings to enable you to “lock” player cards on request. Details on how and when to do so are below: 

Please send all archiving card requests to security when the account is less than 1 month old. This includes accounts which have been docs/electronically verified. 

For all other accounts, if the player wants to archive more than 2 cards in 24 hours, then forward the request to Security Cards. We want to reduce the number of players repeatedly adding new pre-paid cards to their account in a short space of time. So if you lock 2 cards during one chat please ensure the player note clearly displays the number of cards locked. 

To lock a card, please open the financial account management widget in full. There are two things to look for in this section before you can proceed: 

Refund: you may ONLY lock cards if the “refund” section is set to No – otherwise pass to Senior queue for manual checking 

Account holder: must match name registered to the account. If not, then treat as a 3 rd arty card and again pass to Seniors 

If the card is not refundable, and matches the account name, then you may proceed with locking the card. 

To do so, click on the card you wish to lock in the financial accounts section, so that the line is highlighted in green: 

Then select the “lock or unlock” option at the lower left: 

Select update and use the drop-down menu to “lock” 

Cards are always locked for this player only, and the reason is player request. 

After locking any card, as usual leave a player note with the amount of cards updated, and then pass the ticket to Security Cards in Liveperson. 

Many thanks! 

Corrine Alexander 

Customer Service Co-Ordinator 

PKR Technologies Ltd 
4th Floor The Forum, 74-80 Camden Street, London, NW1 0EG 

T: +44 (0) 207 874 5300 | F: +44 (0) 207 874 5399 | www.pkr.com 

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BQ_END