Subject: CASH TV on IBD APP
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Gaurav Joshi" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Junaid Ahmed <[email-masked]>, Rahul Pal <[email-masked]>, Rakesh Debbarma <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 1 Jul 2016 01:10:07 +0530 (IST)

Team, 

This is a very important update and please follow the below mentioned procedure which was highlighted in Yellow. 

Andrew Alsdurf Fri, 1 Jul at 12:31am 

Pritish, 

Thanks for bringing this to our attention. 

First off, the TV Channel was made available a few weeks ago to a very small number of InboxDollars App users. You will see a few Members with Cash TV App credits (see earnings of IBD 20218030 for example). 

However, we have recently updated our Provider for Cash TV. 

This will affect Members using the InboxDollars App only, and means that they must be using the most up-to-date version of the InboxDollars App (version 2.9). 

Unfortunately, this is complicated by the fact that Android users may have to wait an additional day or two to update to version 2.9. So, if a Member comes in saying that he/she saw the TV Channel and now it’s gone, I’d like you to follow the following steps: 

1) Make sure they saw it on the App, and not Desktop 
- Members who previously saw it on Desktop should go there. 

2) Find out if the Member’s device is Android or iOS. 

3) Inform the Member that for the TV Channel to work properly, themust have updated to the most recent version of the InboxDollars App (version 2.9) 

4) If the Member is using a version older than 2.9, ask them to update the InboxDollars App to version 2.9 

- For the next 1-2 business days, Android Members may respond by saying they do not see the 2.9 version. 
- Don’t bring that up. But if the Member mentions it, you can inform them that there may be a delay of a day or two before that version becomes available for Android, but they 

are welcome to use the TV Channel via an iOS device or a Desktop/Laptop computer while they’re waiting for it to become available. 

5) If the Member has updated to 2.9 and are still not seeing this feature, inform them they may need to shut down and restart the InboxDollars App. 

6) If the Member has updated to 2.9 and restarted the App, and is still having problems inform the Member that they may need to uninstall the App and reinstall it. 

7) If the Member has completed all of the above actions (updated to 2.9, shutdown/restarted, uninstalled/reinstalled) and they are still having problems please: 

- Escalate to the Resolution Center with documentation of what the Member tried. 
- Inform the Member while escalating that they are welcome to visit InboxDollars.com from a Desktop/Laptop computer to use the Cash TV feature while we are investigating. 

Finally, in the interest of keeping track of these inquiries I’ve created a Macro for Tagging these Tickets. Please use the Macro entitled: 

Chat Escalate/Solve > Add Tags > Cash_TV_App_Missing 

Please mark all Members reporting the problem of Cash TV being visible in the InboxDollars App, but then disappearing using this Macro (including those you do not escalate). 

If you have any questions let us know! Thanks for your help! 

R egards, 
Pritish Nandi