Subject: Re: Updated GE Canned Responses - 02/06/2016
From: Pritish Nandi <[email-masked]>
To: "Sharad sharma" <[email-masked]>
Cc: Akash Tyagi <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Romesh Singh <[email-masked]>, Deeksha Dadu <[email-masked]>, Subir Chakma <[email-masked]>, ashish dabral <[email-masked]>
Date: Sat, 4 Jun 2016 00:59:41 +0530 (IST)

Hi Sharad, 

Attached is the card security terms and agreement. Also the link mentioned below is fetched from the website and it would take you too the FAQ of card security. This can be provided to the members enquiring about card security apart from the canned response sent by client. 

https://etail.mysynchrony.com/cs/groups/public/documents/et_appdoc/006110.html 

Unfortunately we do not have any number in the canned response. You have a valid question and we need to ask client for the same. 

Will update you on that as soon as possible. 

Regards, 
Pritish 

From: "Sharad sharma" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Akash Tyagi" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Romesh Singh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "ashish dabral" <[email-masked]> 
Sent: Friday, 3 June, 2016 18:37:41 
Subject: Re: Updated GE Canned Responses - 02/06/2016 

Hi Sir, 

If the customer gets persistent with the Card security, then we can't under any condition direct them to the normal customer care number. Then what to do with that? 
I see there is no card security number now in the KB which was there earlier. Thanks! 

Regards, 
Sharad 

From: "Pritish Nandi" <[email-masked]> 
To: "Akash Tyagi" <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Ramananda" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Romesh Singh" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Subir Chakma" <[email-masked]>, "ashish dabral" <[email-masked]> 
Sent: Friday, June 3, 2016 12:31:14 AM 
Subject: Updated GE Canned Responses - 02/06/2016 

Team, 

Attached is the latest updated GE canned responses. Discard the canned response sent earlier and use this one if needed. 

@Ashish- I have already updated the canned response so no need to check and update it again. 
The only change in this canned response is- 

Card Security 	What is Card Security? 	The Card Security program is an optional debt cancellation product for purchase covering your CareCredit account issued by Synchrony Financial. Please read the Card Security Debt Cancellation Program Agreement included in the application for program details and exclusions. 

R egards, 
Pritish Nandi