Subject: IBD Urgent Update
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Ankush KumarChoubey <[email-masked]>
Date: Tue, 24 May 2016 06:39:38 +0530 (IST)

Please go through the update by And do as it is written. I do not want any misses in tagging these chats please. Should not have any complains or feedback from client on this. 

Email Address Update Change 

From: Andrew Alsdurf 

Date: Fri, 20 May 2016 at 2:48am 

Category: Updates 

Team, 

To help avoid fraudulent activity on our site, we are making a change today to the process by which Members update their email address in their Member Profile. The previous process looked like this: 
1) Member changes the email address in their Member Profile. 
2) The Member Profile is immediately updated to reflect the change. 
3) Member’s account becomes Inactive. 
4) Member is sent an Activation Email to their NEW Email Address. 
5) Member uses that Activation Email to re-Activate the account. 

The new process will look like this (new Steps have been bolded : 
1) Member changes the email address in their Member Profile. 
2) The Member Profile is NOT immediately updated to reflect the change. 
3) Instead, the a confirmation email is sent to their OLD email address with a link for the Member to Click to confirm the OLD email address does belong to them. 
4) After clicking the link in the email we sent to their OLD email address, the Member Profile is updated to reflect the change. 
5) Member’s account becomes Inactive. 
6) Member is sent an Activation Email to their NEW Email Address. 
7) Member uses that Activation Email to re-Activate the account. 

As you can see, Members will now be asked to confirm their Old Email Address before they can change to their New Email Address. Once the Member confirms their Old Email address, they can follow the rest of the Activation Process to confirm their New one. 

At this time, we are currently working on additional training and updates to the Support Center for this issue. In the meantime, if Members report difficulty updating their email address, please make sure the Member is aware they will need to first receive an email at their Old email address to confirm it, before they can receive an email to their New email address to Activate it. 
Subir Tue, 24 May at 1:55am 

Hi Andy, 

Just a quick question on this. 

We have had few cases where the members were able to update a new email address without clicking on the confirmation email sent to them on the old email. As per the process they should have received a confirmation email to the old email and after clicking on update it should have had updated there new email address. 

However we have had few tickets where this was not the case. They were able to update it without getting into there old email address and confirming the email sent to old email. 

Example- Ticket #170695 

Member misspelled his email and while updating the correct one he was advised that a email confirmation would be sent to his incorrect email address. Not sure if this is a exception to the process above. Can you please clarify this. 

Thanks. 

Regards, 
Pritish 
Andrew Alsdurf Tue, 24 May at 3:45am 

Pritish, 

Thank you so much for bringing this to our attention. We have brought this oversight to the attention of our Tech Team. 

To track this issue, in case we need to address with these Members, I’ve created a new Tag Macro. It works the same as previous Add Tag Macros. Please use this Macro on all Members you see this issue with, so we can track the size of this problem, however, escalation is not necessary unless otherwise warranted by the content of the ticket. 

The Macro is: 
Chat Escalate/Solve > Add Tags > Members Able to Update Email Addr without access to Old Email 

Thanks! 

R egards, 
Pritish Nandi