Subject: Duplicate Account - Incorrect Response Given
From: Pritish Nandi <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Tarun Kumar <[email-masked]>, Ankush KumarChoubey <[email-masked]>
Date: Sat, 21 May 2016 23:09:54 +0530 (IST)

Please go through 

Dear Manager, 
I have found two separate examples in the last two days the same Operator providing Duplicate Accounts with each other’s information. 
This is not acceptable. 
Unless otherwise noted, duplicate Members are considered to be separate people. Operators CANNOT treat them as the same person or provide Duplicates with one another’s email addresses, ticket numbers or other information. 
All Duplicate accounts must be investigated by Resolution Center before any assistance can be provided. Just because we are assisting one dupe does not mean we will give their dupe the same information or details. 
If a Member is not receiving our replies, Operators can give that Member only the replies we have sent to his email address; they may not mention or address any replies we sent to other email addresses. 
The only exceptions to this are: 
1) If the Member’s First Name, Last Name, Street Address AND IPs match in all accounts involved 
2) If the Member outright tells us that he is both Members 
In the case of tickets #169343 and #168943 this is part of a major, ongoing investigation and extreme investigation must be done by the Resolution Center before any assistance or information of any kind can be given. 
Moving forward, Operators may only do the following things with a Deleted Member: 
1) Help them future responses sent to the email address in their Member Profile 
2) Quote responses that were sent to the email address in their Member Profile 
Andy 
_______________________________________________________ 
Andy Alsdurf 
Member Services Representative 
[email-masked] 
Office - (651) 289-0735 

R egards, 
Pritish Nandi