Subject: Fwd: Some issues we get on chats
From: Pritish Nandi <[email-masked]>
To: Akash Tyagi <[email-masked]>, Amit Shukla <[email-masked]>, "Hari Kishore. Prasad" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Rahul Kumar <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>
Cc: Ajeet Singh <[email-masked]>, Subir Chakma <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 4 May 2016 22:45:07 +0530 (IST)

Hi All, 

There is a slight change in process for Parables for the below mentioned Issue. Please follow the instructions from client in case if you encounter any of this scenarios below. 
1. Unable to select correct state/county and proceed further for members who wants to ssubscribe for Parables from Different Country other than US. 

New Process- Please advise out of country customers (Non-US) to choose "CA (California)" for the State/Province code. Client is trying to eliminate this option code so that it doesn't block certain registered users from subscribing but until we permanently fix this issue "CA" will allow them to successfully subscribe. 

No need to escalate this situations once resolved unless the customers requests it as we do not need to update the State/Province code once the account is created. 

2. What needs to be done when ex-subscriber is unable to update there billing and payment details. 

New Process - Please advise the customer to follow the below mentioned steps 

* Visit www.Parables.TV and log into your account. 

* Go to ACCOUNT and click BILLING from the drop down menu. 

* Click UPDATE BILLING INFORMATION 

* You will then be prompted to enter your new method of payment. 

* Click ENTER 

If this continues to fail or if they prefer they can email the payment specialist at [email-masked] with their name and contact information and a someone will call to update their payment information by phone. 

Please note: For night shift cases (ex-subscriber) I would be taking care of this and send a email to client if subscriber continues to face issues while updating there payment details. 

In my absence I would request Ajeet to take care of this. 

For day shift please send this cases to Subir who would be able to send these cases to client.