Subject: Fwd: Call Center Release - Carla Farrow
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 20 Apr 2023 19:57:06 +0000

Regards,

Saurabh Dadu
LiveSalesman

Begin forwarded message:

From: Linda Townsend <[email-masked]>
Date: 21 April 2023 at 1:08:34 AM IST
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Subject: Fwd: Call Center Release - Carla Farrow

 Please see below. This requires a follow up and training to be sure that protocols are observed and agents should not be asking for to make exceptions to policies. Thank you!

Begin forwarded message:

From: Carla Farrow <[email-masked]<mailto:[email-masked]>>
Subject: Call Center Release - Carla Farrow
Date: April 20, 2023 at 10:13:37 AM EDT
To: [email-masked]<mailto:[email-masked]>
Reply-To: [email-masked]<mailto:[email-masked]>

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

Release Wellness - Call Center Contact Form

Customer's Name Carla Farrow
Customer's Phone Number (978) 302-8338
Customers E-Mail Address        [email-masked]<mailto:[email-masked]>
Is this a Late cancel Request?  No
Message Hi Krystyjana,

It was nice speaking to you this morning. As discussed about the appointment for Carla Farrow, she have cancelled her DOR appointment for tomorrow along with Audrie Stefanini & Carin Denommee. Now all the appointments are outside 24 hours cancellation policy however one appointment was at 9.00 AM with AWayne.

Also bys mistakenly I cancelled it early where in it should be late cancellation for that appointment only. Please follow up with client and see if we can waive the cancellation for that specific appointment. Also she would like to keep all services in her account and would like to book it later when she has date and time.

Thank you for your help as always.
Date of Appointment     04-21-2023
Agent's Name
Pritish