Subject: UltraCart Conversations 💬 SMS and Web Chat
From: UltraCart Support Team <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 17 Apr 2023 13:05:21 +0000

Elevate customer engagement, drive conversions, and establish meaningful
connections with UltraCart's new unified Web Chat and SMS platform.

Strengthen your customer relationships with a unified interface for
multi-channel communication. With UltraCart Conversations, you can effortlessly
engage in marketing, transactional, and fulfillment SMS and StoreFront web chat
conversations, fostering meaningful connections that enhance your customer
experience.

StoreFront Web Chat Advantages

Improved Customer Service Present your customers with an enhanced experience by
providing immediate responses to questions or roadblocks. Meet your customers in
the moment so they can easily chat with a representative rather than having to
call or email.

Increased Sales By providing immediate assistance, web chat can also help
increase sales. If a customer has a question about a product, they can quickly
get an answer, which can help them make a purchasing decision. Utilize
engagements to trigger webchat prompts to recommend similar or complementary
products to customers.

Reduced Cart Abandonment Web chat can also help reduce cart abandonment. If a
customer is having trouble checking out or has a question about the checkout
process, they can quickly and easily get help through web chat.

Better Understanding of Customer Needs Web chat can also provide valuable
insights into customer needs and preferences. By reviewing chat archives and
analyzing customer interactions, you can gain a better understanding of what
your customers are looking for and how to improve your products and services to
meet their needs.

Seamless Integration Provide unparalleled support by dynamically adding coupons
and products to a customer's cart through the Web Chat interface. Gain insights
into customer behavior during your chat session through customer details and
order history, active session and cart data, current device information and
more.

Web ChatWeb Chat is a powerful tool that allows you to connect with your
customers in real time. It's a great way to answer questions, provide support,
and increase conversions.

Setup and Manage Web Chat ( https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/2717712388/How+to+setup+and+manage+SMS+conversations?utm_source=ultracart&utm_medium=email&utm_campaign=Conversations+-+Marketing+-+01&utm_content=b78bf559-fc5f-44dd-92e1-b4b7ee3bb348%7C86bf53b1-8b37-44d7-8f8f-f2042dff4c8b%7C1756ec6e-b131-479a-b21e-dbf092174768%7Cc74e4fad-38be-43f0-9e32-d0dc24e764d6 )

EngagementsConnect with your customers and drive conversions with preset
engagements that can be triggered based on specific behavior or conditions.
Engagements automate the execution of a tailored and effective marketing, sales
and conversion strategy.

Managing Engagements ( https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/2717712395/How+to+setup+and+manage+engagement+triggers?utm_source=ultracart&utm_medium=email&utm_campaign=Conversations+-+Marketing+-+01&utm_content=b78bf559-fc5f-44dd-92e1-b4b7ee3bb348%7C86bf53b1-8b37-44d7-8f8f-f2042dff4c8b%7C1756ec6e-b131-479a-b21e-dbf092174768%7Cc74e4fad-38be-43f0-9e32-d0dc24e764d6 )

Canned ResponsesStreamline your SMS and Web Chat conversations by incorporating
canned responses, a time-saving feature that allows you to quickly craft
thoughtful and dynamic messages to enhance your customer support operations.

Managing Canned Messages ( https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/2717908993/How+to+setup+and+use+canned+responses?utm_source=ultracart&utm_medium=email&utm_campaign=Conversations+-+Marketing+-+01&utm_content=b78bf559-fc5f-44dd-92e1-b4b7ee3bb348%7C86bf53b1-8b37-44d7-8f8f-f2042dff4c8b%7C1756ec6e-b131-479a-b21e-dbf092174768%7Cc74e4fad-38be-43f0-9e32-d0dc24e764d6 )

QueuesEfficiently manage your customer support operations by utilizing Queues, a
powerful feature that allows you to segment conversations and agents into
specific buckets. With Queues, you can streamline your customer support
operations by assigning the right conversations to the right agents based on
their expertise and availability, ensuring that your customers receive timely
and effective support.

Manage Queues ( https://ultracart.atlassian.net/wiki/spaces/ucdoc/pages/2717810691/How+to+manage+your+conversation+queues?utm_source=ultracart&utm_medium=email&utm_campaign=Conversations+-+Marketing+-+01&utm_content=b78bf559-fc5f-44dd-92e1-b4b7ee3bb348%7C86bf53b1-8b37-44d7-8f8f-f2042dff4c8b%7C1756ec6e-b131-479a-b21e-dbf092174768%7Cc74e4fad-38be-43f0-9e32-d0dc24e764d6 )

Conversation ArchivesThis readily accessible archive empowers you to customize
marketing tactics, elevate customer service, foster seamless communication
across all platforms, and steer clear of superfluous or duplicative interactions
with your clientele

Pro Services

Need some help getting started? UltraCart can help you get up and running
quickly. We're here to assist you with general account information, payment
processing configuration, StoreFront set up, basic shipping set up, and more.

Contact Pro Services ( https://www.ultracart.com/help/pro-services.html?utm_source=ultracart&utm_medium=email&utm_campaign=Conversations+-+Marketing+-+01&utm_content=b78bf559-fc5f-44dd-92e1-b4b7ee3bb348%7C86bf53b1-8b37-44d7-8f8f-f2042dff4c8b%7C1756ec6e-b131-479a-b21e-dbf092174768%7Cc74e4fad-38be-43f0-9e32-d0dc24e764d6 )

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