Subject: Re: Guest complaint - please look into this ASAP
From: Deeksha Dadu <[email-masked]>
To: Kris Waldman <[email-masked]>, Saurabh Dadu <[email-masked]>, release <[email-masked]>
Cc: Release Concierge <[email-masked]>
Date: Sat, 15 Apr 2023 13:48:19 +0000

Hi Kris,

Thank you for your email.

I am aware of this incident. Pritish found this call while auditing the next day and that very day, we terminated her. She was a new agent and we were auditing her calls daily, it had never happened before. That day her baby was sick and was around when she was taking calls. The moment we found this call, we removed her from the account. We do daily audits to make sure such an incident doesn't repeat.

Please accept my sincere apologies for this.

Regards,
Deeksha

________________________________
From: Kris Waldman <[email-masked]>
Sent: Saturday, April 15, 2023 7:12 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; release <[email-masked]>
Cc: Release Concierge <[email-masked]>
Subject: Guest complaint - please look into this ASAP

Good morning,

Joann Brady just let us know that she had a terrible experience with the call center- she was on the phone for 40 minutes trying to book one appointment but was constantly being interrupted by a baby screaming and crying. She asked to call back later because of the length of the call and the noisy background made it hard to hear. After she hung up, a man called her back and scolded her for hurting the previous woman's feelings and told her she was rude.

Sheila Ann booked her appointment 2/22 at 3:39pm

Thank you.
Kris