Subject: Guest complaint - please look into this ASAP
From: Kris Waldman <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, release <[email-masked]>
Cc: Release Concierge <[email-masked]>
Date: Sat, 15 Apr 2023 09:42:48 -0400

Good morning,

Joann Brady just let us know that she had a terrible experience with the
call center- she was on the phone for 40 minutes trying to book one
appointment but was constantly being interrupted by a baby screaming and
crying. She asked to call back later because of the length of the call and
the noisy background made it hard to hear. After she hung up, a man called
her back and scolded her for hurting the previous woman's feelings and told
her she was rude.

Sheila Ann booked her appointment 2/22 at 3:39pm

Thank you.
Kris