Subject: Re: Pregnant guests MUST be booked with proper provider
From: Pravesh Singh <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, release <[email-masked]>
Date: Sat, 8 Apr 2023 10:38:01 -0700 (MST)

Hello Kris, 

Thank you for your valuable feedback. I have shared this with the team and will make sure that this isn't repeated again. We will also speak to the agent and pass on the feedback. Thank you! 

Best regards, 
Pravesh Singh 

From: "Release Concierge" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "release" <[email-masked]> 
Cc: "Release Concierge" <[email-masked]> 
Sent: Saturday, 8 April, 2023 22:45:13 
Subject: Pregnant guests MUST be booked with proper provider 

Hi Team. 
AH booked an appointment with a provider who is not trained for Prenatal Massage * . This should never be done - even if the guest says it's OK. 
For the entire team: please follow the notes on the attached provider info sheets so the proper provider is recommended for the service requested. 
Also, please note the numbers in the pressure category labeled: 
1-3 (Light) 
4-6 (Medium) 7-10 (Deep) 
so that if a guest requests deep tissue, please ask if they want light or a lot of pressure and you can assign the proper staff. 

Please let me know if you have any questions. 

Thank you! 
Kris 

* Here are the notes about the massage 
**Client is pregnant, and she is on her 2nd Trimester. She is aware that her provider is not trained for Prenatal Massage** 

AH