Subject: Re: Lisa Colella
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Date: Thu, 30 Mar 2023 07:57:00 -0700 (MST)

Hello Krystyjana, 

Thank you for your wishes and taking care of this situation. Hope you are having a great day! 

Warm wishes. 

Regards, 
Pritish 

From: "Release Concierge" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, March 30, 2023 8:22:18 PM 
Subject: Re: Lisa Colella 

Hi Pritish, 
Thank you so much for letting us know! 
I will refund this customer the $20. 
Hope you are having a great day- sending sunshine your way! 
Krystyjana 

On Thu, Mar 30, 2023 at 9:31 AM Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

The above mentioned customer called yeasterday to book a half day Bliss pass on May 13, 2023 from12:30 pm - 4:30 pm. After booking the Bliss pass she changed her mind and booked 60 min release signature massage as well. 
She paid $180.00 for both the service however as per the Release mini day package she should have paid only $160.00. 

I am not sure if you would like to refund $20.00 extra she paid for the service. Just to let you know we did advise her that she could have saved $20 if she would have decided to book the Bliss pass and massage together as mini day, after we have made the booking. 

Regards, 
Pritish Nandi