Subject: Re: Lisa Colella
From: Release Concierge <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 30 Mar 2023 10:52:18 -0400

Hi Pritish,

Thank you so much for letting us know!
I will refund this customer the $20.
Hope you are having a great day- sending sunshine your way!
Krystyjana

On Thu, Mar 30, 2023 at 9:31 AM Pritish Nandi <[email-masked]> wrote:

> Hi Team,
>
> The above mentioned customer called yeasterday to book a half day Bliss
> pass on May 13, 2023 from12:30 pm - 4:30 pm. After booking the Bliss pass
> she changed her mind and booked 60 min release signature massage as well.
> She paid $180.00 for both the service however as per the Release mini day
> package she should have paid only $160.00.
>
> I am not sure if you would like to refund $20.00 extra she paid for the
> service. Just to let you know we did advise her that she could have saved
> $20 if she would have decided to book the Bliss pass and massage together
> as mini day, after we have made the booking.
>
> Regards,
> Pritish Nandi
>