Subject: In Market Notifications- Please stop Escalations
From: Pritish Nandi <[email-masked]>
To: "Mondal, Joydeep" <[email-masked]>, "Thakur, Anjit" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Mon, 28 Mar 2016 22:21:26 +0530 (IST)

Team, 

Please do not escalate Cases for" In market Notifications" . There is plenty of information on that. All credits has to come from the provider directly and these should not be escalated in any chance. 

Any questions let me know. Tickets for Anjit and Surajit. 

New Feature for Mobile Users - 

From: Susan Ramaswamy 

Date: Wed, 23 Mar 2016 at 10:36pm 

Category: Training Tickets 
We have partnered with InMotion an advertiser that will "push" notification type notices to mobile users when they are near a "Store" location that will prompt them to "check in". 

This feature has launched on iOS and Android InboxDollars App 

When a member enters a GEOfenced location (an area around the target site) the is eligible, InMarket will ping a notice to the member. 

When the member sees the notification it will state something like "Check into Walmart and earn .05 cents" and they will view a page with some sort of Advertising on it. After they close the page they should be credited to their account. 5 cents. Crediting usually is applied within 15 to 30 minutes. 

How many times can a member do this? Well, the notification may not do more than 1 per day however, the provider may provide it to the member on more than 1 occasion or on other dates/times. 

All crediting is verified by the provider and is independent of InboxDollars. 

The Offer Name is: InMarket 
The credit Amount: .05 cents 

Information is also here: 

http://support.inboxdollars.com/hc/en-us/articles/208155556 

There is a ShortCut for Agents to use if someone inquires: Check Ins Mobile App 
Let us know if you need more information or clarification 
Susan Ramaswamy Sun, 27 Mar at 10:08pm 
We have continued to get tickets escalated to us regarding "notifications on check ins" that should be addressed in chat with the CR provided and support article shared with agents as of March 23rd. Please assist members with their inquiries using this information provided. Thank you 

Example: #146152 
Susan Ramaswamy Sun, 27 Mar at 10:17pm 
#146256escalate chat to member services 

Notes:IBD: 23032799. Member is unable to view the credit of the InMarket Cash In-Store credit of $ 0.050 which has been credited today. We also do not know exactly where that is located in their earnings page. Please address the member. Thanks! 

Please note that if the member did not follow the instructions of the check in they would not be issued the InMarket Cash credit. 

For credits approved: Earnings are in Miscellaneous 

Leave a comment… 

R egards, 
Pritish Nandi