Subject: Fwd: Universal Processing
From: Pritish Nandi <[email-masked]>
To: "Clifford Li" <[email-masked]>
Date: Sat, 27 Feb 2016 00:42:08 +0530 (IST)

From: "Musahib M. Khan" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, 14 January, 2016 21:58:22 
Subject: Fwd: Universal Processing 

FYI 

From: "xin Xuejing" <[email-masked]> 
To: "Musahib M. Khan" <[email-masked]> 
Sent: Friday, December 25, 2015 3:39:42 AM 
Subject: Universal Processing 

Website: https://mxisoagent.com/mx/login.aspx 
1.0账户 
User name: tkksaint User name:saintbuy 
Password: buyout123456 Password: !Universal2015 

2.0账户 
User name: daisy2.0 
Password: daisydaisy2.0 

3.0账户 

User name: daisy2015 

Password: daisyhsin123 

Website: openerp.uprocessing.com 

User name: xuejingx2015 Password: daisyhsinxxx 

How to file ticket in OpenERP 
edit---add an item---choose issue, put description and notes--save twice----recheck if you file the ticket successfully. 

    1. 

Paper Order 

check if it’s in MC ((((((In MC, paper is free)))))) 

Not in MC: 

您没有参加我们的会员俱乐部，在我们公司买一箱纸是 $25-$30 块 (25 is fine) ，请问我们可以直接在您银行账户扣款吗？ 

You are currently not in our merchant club, one box paper roll is $25-$30, can we debit money from your bank account directly? 

可以 : 好的，我们今天帮您寄一箱纸，您 3-5 天 内可以收到， (If in NY, 1-2 days) 还有什么其他的可以帮到您吗？ 

Yes: we will send you a box of paper today, you will receive is within 3-5 days, (If in NY, 1-2 days) is there anything else I can help you with? 

不可以 : (Convincing merchant to join MC) 不如您考虑加入我们的会员计划吧，一个月 $9.95 ，我们提供无限量纸张供应，也等于给您的机器上个保险，如果机器有任何损坏，我们会免费给您更换新的机器。可以强调 shipping fee 也是公司出，（ try to educate merchant ） staple 上一箱纸要 $25-$30 一箱，我们为您每次发出的是 50 rolls/ 箱的规格。 

No: (Convincing merchant to join MC) I would like you to consider joining our membership program, we offer an unlimited supply of paper, free terminal replacement , if there is any damage to the machine, we'll give you free replacement of the machine. Can emphasize the shipping fee is a company out, (try to educate merchant) on staple a box of paper to $ 25- $ 30 a box, we've sent each is 50 rolls / box specifications. 

In MC: 

请问您的地址是 ****** 吗？ (Verify address first, if it has order history, can skip this step) 

Is your address *****? 

是 ：好的，我们今天帮您寄一箱纸，您 3-5 天内可以收到， (If in NY, 1-2 days) 还有什么其他的可以帮到您吗？ 

Okay, we help you to send a box of paper today, you can receive within 3-5 days, (If in NY, 1-2 days) what else can help you? 

不是 ：那请您把地址给我好吗？ (put in new address in OpenERP if it’s a permanent change, if it’s a one time shipping address, make a note when submitting paper order request) 我们今天帮您寄一箱纸到您提供的地址，您 3-5 天内可以收到， (If near New York, 1-2 days) 还有什么其他的可以帮到您吗？ 

N o: Could you please give address for me? (put in new address in OpenERP if it’s a permanent change, if it’s a one time shipping address, make a note when submitting paper order request)Today, we help you to send a box of paper to the address you provided, you can receive within 3-5 days, (If near New York, 1-2 days) what else can help you? 

    1. 

Add tips 

请问您结账了吗？ Have you closed the batch yet? 

No ：那我教您在机器上加小费吧 Let me teach you how to add tip on terminal----- then check terminal modal( 3 attachments are different modal's instruction) 

Yes ：请问您是店主吗？ Are you the store owner? 

No ：我们需要向后台申请完整卡号，处于信息安全考虑，后台会对 owner 信息进行核实，只能把信用卡信息提供给店主，请您让店主给我们打电话，或者如果您有店主信息也是可以的，谢谢 

We need to apply a complete background card, in information security, background information will be verified owner, the owner can only provide credit card information, please give us a call so that the owner, or if you have the owner information is also possible, thank you 

Yes ：请问您有多少笔帐忘记加小费呢？ How many transactions do you want to add tip? 

If l ess than 10 transactions: 

请您把 刷卡日期，卡号后四位， 和 没加小费前的金额 告诉我好吗？ (Then bring PPS online to retrieve card number) 

Could you tell me the transaction date, last 4 digit of the card number and the amount before tip please? 

If more than 10 transactions: 

您有多于 10 笔没加小费，由于 安全原因 ，我们需要您 签署授权表格 之后，才能把信用卡信息传真给您。请问您可以提供您的 邮箱或传真号码 ， [we need to send email to the client to let them to send the authorization form because we don't have that.) 让我们把表格发给您吗？ (Re-Key Authorization Form) 

请您 签名后 将 表格发 给我们，再 致电客服确认 ，谢谢！ 

You did not add more than 10 pen tip, then for security reasons, we need you to sign an authorization form, can the credit card information faxed to you. I ask you to provide your e-mail or fax number, so that we form sent to you? (Re-Key Authorization Form) 

After you sign the form, please send it to us, and then call the customer service to confirm, thank you 

Fax Number 

Chargeback: 402-933-1525 
Retrieval:​ 402-933-1673 

Checking Progress: 800-672-5008 (phone no.) 

请问您有保留当时客人签名的 小票 吗 ? Do you have a reservation at the time the guests signature receipt? 

有 : 请您将 客人签名的小票 连同 赖账 / 查账 通知信件一同发给我们 , 我们会帮您转交到 赖账部门 

Please send your guests together with the signature of receipt Chargeback / retrieval notification letter sent to us together, we'll help you transferred to the chargeback department 

没有 ：如果您有 其他证据 证明卡主授权在您店里消费 , 请连同赖账 / 查账通知信件一同发给我们，我们会帮您转交到赖账部门 

If you have other evidence that the master authorization card consumption in your store, please along with chargeback / retrieval notification letter sent to us together, we'll help you transferred to the deadbeat sector 

-- 
Regards, 
Musahib M.Khan