Subject: ZxChat - [email-masked]
From: [email-masked]
To: [email-masked]
Date: Tue, 9 Feb 2016 02:31:24 +0530 (IST)

[ 02:31 ] Sona  Kala . Chakma: 1 parables chat abandoned. So many agents logged in none takes it.

[ 03:02 ] Me: shit

[ 03:03 ] Sona  Kala . Chakma: 5s

[ 03:03 ] Sona  Kala . Chakma: Was taking an SEH -

[ 03:03 ] Sona  Kala . Chakma: But 5s abandoned

[ 03:04 ] Me: Will check

[ 03:04 ] Me: She would still call

[ 03:04 ] Sona  Kala . Chakma: Ok, 5s is not acceptable though.

[ 03:04 ] Sona  Kala . Chakma: Bcoz sometime there is a delay in server as wel.

[ 03:31 ] Me: ask dada to logout from GE

[ 03:31 ] Sona  Kala . Chakma: Done

[ 03:32 ] Me: thanks

[ 04:09 ] Sona  Kala . Chakma: I knew it.

[ 04:09 ] Sona  Kala . Chakma: It was escalated to resolution only after talking to the member and addressing concerns

[ 04:33 ] Me: He should have not addressed concern

[ 04:33 ] Me: That is what he is saying

[ 04:33 ] Sona  Kala . Chakma: Yes, correct.

[ 04:33 ] Sona  Kala . Chakma: Don't know whats worng with him.

[ 04:34 ] Sona  Kala . Chakma: it was so simple to check and find No chat Support

[ 05:01 ] Me: yes

[ 05:01 ] Me: that is the question

[ 05:01 ] Me: how to make people understand to check the details

[ 05:02 ] Sona  Kala . Chakma: See this Ticket #124058 - Andy gone mad or I missed something?

[ 05:12 ] Me: cant open

[ 05:12 ] Sona  Kala . Chakma: y?

[ 05:13 ] Me: did not open the zendesk

[ 05:13 ] Sona  Kala . Chakma: ok

[ 05:13 ] Sona  Kala . Chakma: NP

[ 05:13 ] Sona  Kala . Chakma: Those persons were not listed as her referral-  He said they are.