Subject: We have received your request - Conversation with Hannah HB Bot KSA
From: Freshchat Support <[email-masked]>
To: [email-masked]
Date: Wed, 29 Mar 2023 08:14:09 +0000 (UTC)

Hello anil,  Thank you for reaching out to Freshchat Support.   We have logged a ticket in your name  
 #13774212 - Conversation with Hannah HB Bot KSA  One of our agents will be in touch with you shortly to help you with your request.   Thank you for your patience.  You can view the status of the ticket or add comments using the link below.  
 https://support.freshchat.com/support/tickets/13774212  Sincerely, Freshchat Support       Conversation with Hannah HB Bot KSA  Hannah HB Bot KSA                    Hi           01:20 PM, 29th Mar                   Harish                   Hi Team           01:27 PM, 29th Mar                     Hannah HB Bot KSA                    Hi Harish, We are facing some issues in bot conversations            01:28 PM, 29th Mar                   Harish                   all right, can you please elaborate a bit further on the exact issue you're experiencing           01:28 PM, 29th Mar                     Hannah HB Bot KSA                    customer replies are being received twice on freshchat           01:29 PM, 29th Mar                     Hannah HB Bot KSA                    Let me share screenshots for the same           01:29 PM, 29th Mar                   Harish                   sure, please share the same           01:31 PM, 29th Mar                     Hannah HB Bot KSA                    In this screenshot you can see customer provided the inputs only once.           01:31 PM, 29th Mar                   Harish                   thanks for sharing the screenshot           01:32 PM, 29th Mar                   Harish                   please share the following details to check this further:           01:32 PM, 29th Mar                     Hannah HB Bot KSA                    in here you can see receved twice           01:33 PM, 29th Mar                     Hannah HB Bot KSA                             01:33 PM, 29th Mar                   Harish                   1. Conversation URL of the chat from your Freshchat team inbox  2. Bot Name & Version  3. Is the bot deployed on Whatsapp? Is yes, please share the Whatsapp number integrated to Freshchat           01:34 PM, 29th Mar                     Hannah HB Bot KSA                    1) https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/search/sahilmodgil/conversation/656928448218841  2) I'll provide this information in a few minutes 3) Yes 4) +966563110227           01:39 PM, 29th Mar                   Harish                   Sure, thanks for sharing           01:39 PM, 29th Mar                   Harish                   As this has to be checked by the Bots specialist, let me raise a ticket & get back to you with the details           01:40 PM, 29th Mar                     Hannah HB Bot KSA                    ok is there any ETA for the same ?           01:40 PM, 29th Mar                   Harish                   The ETA will be shared by the Bots team after analyzing the issue           01:41 PM, 29th Mar                   Harish                   but we will ensure to have this resolved on high priority           01:41 PM, 29th Mar                                          View conversation in Freshchat ___________________________________________________________________