Subject: Fwd: Call Center Release - Melissa Pulfiaco
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 28 Mar 2023 15:31:10 +0000

She seems to be making many mistakes lately. This is concerning. Please check most of her bookings to make sure these complaints don’t come from client’s end. Please also give her a strict warning about these.

Thanks

Regards,
Deeksha
Sent from my iPhone

Begin forwarded message:

From: Release Concierge <[email-masked]>
Date: 28 March 2023 at 20:41:20 GMT+5:30
To: Release Concierge <[email-masked]>, Pearl Klein Alfonso <[email-masked]>, release <[email-masked]>, Saurabh Dadu <[email-masked]>
Subject: Re: Call Center Release - Melissa Pulfiaco

 Hi Pearl,

I refunded Melissa as requested. A couple of important notes, you did not cancel her facial or bliss appointment. I have done so but it is VERY important that you do this as soon as you receive a notification to cancel an appointment. Also, this was paid for by someone else. I was able to find this information but please make sure to find out who to refund when you receive a notice to cancel an appointment and refund. Thank you.

Linda

On Mar 28, 2023, at 11:01 AM, Melissa Pulfiaco <[email-masked]<mailto:[email-masked]>> wrote:

Melissa Puliafico