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To: [email-masked]
Date: Sat, 25 Mar 2023 08:55:36 -0700 (MST)

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<[email-masked]>: host mta6.am0.yahoodns.net[67.195.204.79] said:
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Subject: Re: Misc items
From: Pritish Nandi <[email-masked]>
To: Julia Brasfield <[email-masked]>
Cc: Sherri Nicholas <[email-masked]>, alicia lmatthews <[email-masked]>
Date: Mon, 20 Mar 2023 08:38:28 -0700 (MST)

Hi Julia, 

Thank you for the update. This is noted and shared with the team. 

Regards, 
Pritish 

From: "Julia Brasfield" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Sherri Nicholas" <[email-masked]>, "alicia lmatthews" <[email-masked]> 
Sent: Monday, March 20, 2023 8:55:51 PM 
Subject: Misc items 

Hey all, 

We’d like to make a few changes for everyone and wanted to put them in one big email. 

When clients call to cancel within 24 hours. Instead of mentioning a potential no show fee just say, “Because you are canceling within 24 hours I need to transfer you to the front desk.” Let the front desk handle the conversation 

The salons are confirming their own calls so no need to make confirmation calls. Are these only being marked if a client calls in to confirm? Some are showing confirmed 2-3 months out. 

If a client is retuning a call and they mention a manager’s name and they want to be transferred to the front desk please go ahead and transfer them. 

We did this during the holidays and we’d like to make it a permanent thing. If you can’t book a client within 2 weeks transfer to front desk and they will try and fit in the client. 

And remember there’s no more pre book discount for any brand. HOT appointments are now 10% 

Thanks all! 

Julia 

-- 
Julia Brasfield 

3824 Highlands Parkway SE 
Smyrna, GA 30082 
O: [ tel:(404)%20262-9499 | 404.262.9499 ] 
M: [ tel:(803)9601763 | 4 ] 04.414.4420 
[ mailto:[email-masked] | [email-masked] ] 
[ http://www.bobsteele.com/ | www.bobsteele.com ]