Subject: Re: Unable to get throuh our number
From: Pritish Nandi <[email-masked]>
To: Rebecca Dybala <[email-masked]>, Release Concierge <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Release Concierge <[email-masked]>
Date: Thu, 23 Mar 2023 11:56:11 -0700 (MST)

Hi All, 

Finally we were able to fix our phone system and currently we are testing it. As of now we do not see any issues however we are monitoring the situation right now. 

If we have any issues we will fallback to We connect. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Rebecca Dybala" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Release Concierge" <[email-masked]> 
Sent: Thursday, March 23, 2023 10:25:24 PM 
Subject: Re: Unable to get throuh our number 

Sure, 

We are available on Weconnect. 

Regards, 
Pritish 

From: "Rebecca Dybala" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Release Concierge" <[email-masked]> 
Sent: Thursday, March 23, 2023 9:45:19 PM 
Subject: Re: Unable to get throuh our number 

Hi Pritish, 
Yes, we are receiving complaints here and an overflow of calls to our front desk. Please keep all agents logged in to we connect soft phone for the time being. Thank you 

Rebecca Dybala 
HR Manager 
[email-masked] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
www.releasewellbeingcenter.com 

On Mar 23, 2023, at 12:04 PM, Pritish Nandi <[email-masked]> wrote: 

Hi Rebecca, 

We have had customers complaining that they are unable to get through to our number. They get disconnected even before it rings. It is working intermittently. We are using We connect softphone for any calls as our phone systems are down since yeasterday. 

Can you check this once? 

Regards, 
Pritish Nandi