Subject: Re: Windstream Case 03517278 for RELEASE WELL-BEING CENTER Has Been Created
From: Pritish Nandi <[email-masked]>
To: Windstream Enterprise Service Assurance <[email-masked]>
Cc: [email-masked]
Date: Wed, 22 Mar 2023 08:56:21 -0700 (MST)

We only have 1 person logged in right now. However we have created a new user for the other person having issue. 

I am not sure is resetting pin would help here. 

From: "Windstream Enterprise Service Assurance" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, [email-masked] 
Sent: Wednesday, March 22, 2023 9:22:07 PM 
Subject: RE: Windstream Case 03517278 for RELEASE WELL-BEING CENTER Has Been Created 

Hi Pritish, 

We tried reaching you @ 8810650031 but our calls are not completing, as this seems to be a non US Number. 

We kindly request you to verify the total number or users/devices that are logged in using the Ext - 112, and also advise if we can reset the PIN for that ext once and retry to login. Once you confirm, we will have the PIN reset & update you on it. 

Regards, 
Vignesh 
Windstream Repair 
Phone : 800-600-5050 Opt-1 
we.windstream.com 

--------------- Original Message --------------- 
From: [[email-masked]] 
Sent: 3/22/2023 10:05 AM 
To: [email-masked]; [email-masked] 
Subject: Windstream Case 03517278 for RELEASE WELL-BEING CENTER Has Been Created 

Unique email thread ID: ref:_00Dd0dY0S._5005d1zaVeC:ref 

	

	

	
	An online Windstream Enterprise Service Request has been created on your behalf. Log into [ https://we.windstream.com/ | WE Connect ] to learn more. To further inquire about the status of the case, please use the real-time chat feature. 

	ACCOUNT INFO 	
	Case Update: 	New Case Created 
	Service Location Name: 	RELEASE WELL-BEING CENTER 
	Service Location Address: 	201 TURNPIKE RD WESTBOROUGH, MA 01581 USA 
	Case Number: 	03517278 
	Customer Ticket Number: 	
	Primary Contact: 	Pritish Nandi 
	Description: 	Additional Details: Reason for calling: Rahmath from care. User extension 112 unable to enabe PC SP. Error message " User reached 5 device limit". Action Taken: Multi desking set up to 5 devices. AS per checking Network Discovered Phones only 1 SP is logged in to extension. Forced log out extension to SP asked to uninstall and reinstall application. Using rona.galangi to log in. Same error message. Access Hours: n/a Line(s) or Extensions affected: n/a Phone Model:n/a Caller Name: Pritish Nandi CallBack Number: 8810650031 Caller Email: [email-masked] Issue Reported: Service Impairment Product: OfficeSuite PC Softphone Date/Time Issue Started: 2023-03-22 10:04 AM Commercial Power Been Verified: Yes Customer Internal Ticket Number: 
	
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