Subject: RE: Windstream Case 03517278 for RELEASE WELL-BEING CENTER Has Been Created
From: Windstream Enterprise Service Assurance <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 22 Mar 2023 15:52:07 +0000 (GMT)

Hi Pritish,

We tried reaching you @ 8810650031 but our calls are not completing, as this seems to be a non US Number.

We kindly request you to verify the total number or users/devices that are logged in using the Ext - 112, and also advise if we can reset the PIN for that ext once and retry to login. Once you confirm, we will have the PIN reset & update you on it.

Regards,
Vignesh
Windstream Repair
Phone : 800-600-5050 Opt-1
we.windstream.com

--------------- Original Message ---------------
From: [[email-masked]]
Sent: 3/22/2023 10:05 AM
To: [email-masked]; [email-masked]
Subject: Windstream Case 03517278 for RELEASE WELL-BEING CENTER Has Been Created

Unique email thread ID: ref:_00Dd0dY0S._5005d1zaVeC:ref

An online Windstream Enterprise Service Request has been created on your behalf. Log into WE Connect to learn more. To further inquire about the status of the case, please use the real-time chat feature.

ACCOUNT INFO
Case Update:  New Case Created
Service Location Name:  RELEASE WELL-BEING CENTER
Service Location Address:  201 TURNPIKE RD WESTBOROUGH, MA 01581 USA
Case Number:  03517278
Customer Ticket Number:
Primary Contact:  Pritish Nandi
Description:  Additional Details: Reason for calling: Rahmath from care. User extension 112 unable to enabe PC SP. Error message " User reached 5 device limit". Action Taken: Multi desking set up to 5 devices. AS per checking Network Discovered Phones only 1 SP is logged in to extension. Forced log out extension to SP asked to uninstall and reinstall application. Using rona.galangi to log in. Same error message. Access Hours: n/a Line(s) or Extensions affected: n/a Phone Model:n/a Caller Name: Pritish Nandi CallBack Number: 8810650031 Caller Email: [email-masked] Issue Reported: Service Impairment Product: OfficeSuite PC Softphone Date/Time Issue Started: 2023-03-22 10:04 AM Commercial Power Been Verified: Yes Customer Internal Ticket Number:

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Best regards,

Windstream Enterprise Service Assurance

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