Subject: Re: [Case #:1050310597] - Unable to sign up
From: Pritish Nandi <[email-masked]>
To: Microsoft Support <[email-masked]>
Date: Mon, 27 Feb 2023 05:12:24 -0700 (MST)

Please close as I fixed it myself. 

From: "Microsoft Support" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, February 27, 2023 8:51:21 AM 
Subject: [Case #:1050310597] - Unable to sign up 

## Please type your reply above this line ## 

Title: Unable to sign up 

Your request (1050310597) has been updated. To add additional comments, please reply to this email. 

	 	Rajkiran (Microsoft) 
	Monday, February 27, 2023 3:21 AM GMT 
	
Hello User, 

This is an second follow-up regarding your support case. 

Upon thorough review of your records, we still have not received a reply from you. 

We, at Groupme, are doing our best efforts to satisfy our valued customers. 

If no response is received after this email, we will be considering the case as closed. 

Should you have further questions, please do not hesitate to contact us back and we will be more than glad to help you. 

We will wait for your reply. 

Let us know if you need additional help. 

Thank you for using Groupme. 

Kind Regards, 

Groupme A- Microsoft Service. 

	 	Rajkiran (Microsoft) 
	Sunday, February 26, 2023 3:42 AM GMT 
	
Hello User, 

This is an initial follow-up regarding your support case. 

We, at Groupme, are doing our best efforts to satisfy our valued customers. 

You might have overlooked our email to you. Should you have further questions, please do not hesitate to contact us back and we will be more than glad to help you. 

We will wait for your reply. 

Let us know if you need additional help. 

Thank you for using Groupme. 

Kind Regards, 

Groupme A- Microsoft Service. 

	 	Rajkiran (Microsoft) 
	Thursday, February 23, 2023 3:16 PM GMT 
	
Hello User, 

Thank you for reaching Groupme Support Team! 

Request your friends and family members who use GroupMe and who has created groups to add your phone number manually to their created groups so that there is a temporary SMS account created, then we will add your email address and send you the password reset link. 

Let us know if you have further questions. 

Thank you for using Groupme. 

Kind Regards, 

Groupme - A Microsoft Service. 

	 	[email-masked] 
	Thursday, February 23, 2023 3:08 PM GMT 
	
We do not have a different phone number to use. 

Also We do not understand what you mean by this. 

to add your phone number manually to their created groups when they do that a temporary account will be created then we will add your email address and send you the password reset link. 

Regards, 
Pritish 

	 	Rajkiran (Microsoft) 
	Thursday, February 23, 2023 2:49 PM GMT 
	
Hello Pritish, 

Thank you for reaching GroupMe Support Team! 

We are sorry to inform GroupMe supports most of the international phone numbers however there are certain phone carrier services yet to be included in the system. So kindly request you friends and family members to add your phone number manually to their created groups when they do that a temporary account will be created then we will add your email address and send you the password reset link. 

Kindly inform your friends and family not to send you a invite which will not work if you do not have a account they have to add your phone number manually. 

If you are not able to perform the above step kindly use an alternate phone number with totally different phone carrier service to create an account. We regret for any inconvenience caused. 

Let us know if you have further questions. 

Thank you for using Groupme. 

Kind Regards, 

Groupme - A Microsoft Service. 

	 	[email-masked] 
	Thursday, February 23, 2023 1:11 PM GMT 
	
Hi Team, 

Below are the details: 

Name: Pearl Alfonso 
Email: [email-masked] 
phone: +63 905 183 4791 

Regards, 
Pritish 

	 	Rajkiran (Microsoft) 
	Thursday, February 23, 2023 12:25 PM GMT 
	
Hello User, 

Thank you for reaching Groupme Support Team! 

Kindly share your phone number and email address used to create the account. 

We will review the details and provide you the next course of action. 

Let us know if you have need additional help! 

Thank you for using Groupme 

Kind Regards, 

Groupme - A Microsoft Service 

	 	[email-masked] 
	Wednesday, February 22, 2023 3:02 PM GMT 
	
See error message below: 

	 	Microsoft 
	Wednesday, February 22, 2023 2:48 PM GMT 

Thank you for contacting Microsoft Support - a support case has been opened for you. 

For your reference: 

    * Case #: 1050310597 
    * Created on: Wednesday, February 22, 2023 8:18 PM 
    * Description: Unable to sign up 

Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information in email. 

Thanks, 
Microsoft Support 
Tracking ID: 3048b541-ecf5-400f-ac3d-8f5aecd24eae 

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