Subject: Release call report- 21st Feb
From: Gaurav Yadav <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Wed, 22 Feb 2023 05:52:42 -0700 (MST)

Hi, 

Given below is the call report for 21st Feb, 25 calls were answered, 1 was missed and 16 calls went to Voicemails. 

Total incoming calls - 42 	Calls answered % - 59% 
			
Agents 	Calls answered 	Total call duration 	
Sheila 	25 	2:02:54 	
			
Missed call - 1 			
caller number 	Call time (EST) 	Call duration 	Remarks 
17742008662 	21/02/2023 10:28 	0:01:08 	Rang on Sheila's ext. She was available. 

Voicemails - 16 		
caller number 	Call time (EST) 	Call duration 	Remarks 
19788512517 	21/02/2023 11:26 	0:02:43 	
Sheila was doing confirmation calls. 

15083354691 	21/02/2023 12:16 	0:02:41 
17744524722 	21/02/2023 12:28 	0:02:31 
16035578122 	21/02/2023 12:40 	0:02:37 
15087855192 	21/02/2023 12:40 	0:02:08 
17742580038 	21/02/2023 12:41 	0:02:08 
19783332144 	21/02/2023 12:42 	0:02:42 
15083357190 	21/02/2023 13:01 	0:02:11 
15087855192 	21/02/2023 13:09 	0:02:13 
15083976714 	21/02/2023 13:34 	0:02:39 	Sheila was on call. 
19783332144 	21/02/2023 14:02 	0:02:39 	Sheila was on call. 
15085234874 	21/02/2023 15:06 	0:00:40 	Sheila was calling a customer. 
17742580038 	21/02/2023 15:18 	0:02:30 	Sheila was calling a customer. 
15085967974 	21/02/2023 16:03 	0:02:37 	
Sheila was on call. 

18023093874 	21/02/2023 16:04 	0:02:24 
17742530168 	21/02/2023 17:25 	0:02:11 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, February 21, 2023 8:16:49 PM 
Subject: Release call report- 17th Feb to 20th Feb 

Hi, 

Given below is the call report from 17th to 20th Feb. 

Agents 
	17-Feb 	18-Feb 	19-Feb 	20-Feb 
Calls answered 	Total call duration 	Calls answered 	Total call duration 	Calls answered 	Total call duration 	Calls answered 	Total call duration 
AJ 	12 	0:57:02 					12 	1:22:07 
Keff 			34 	2:56:40 			23 	2:29:35 
Pravesh 	26 	1:27:28 	18 	1:33:18 	35 	2:16:30 		
Sheila 	29 	2:48:15 					26 	2:34:08 
Grand Total 	67 	5:12:45 	52 	4:29:58 	35 	2:16:30 	61 	6:25:50 
								
	17-Feb 	18-Feb 	19-Feb 	20-Feb 				
Missed calls 		3 	1 					
VM's 	13 	15 	23 	4 				
Grand Total 	13 	18 	24 	4 				
								
Missed calls - 4 							
caller number 	Call time 	Call duration 	Remarks 					
19782019011 	18-02-2023 12:27 	0:00:24 	Keff was available. 					
17745730740 	18-02-2023 13:38 	0:00:45 	Keff was on break, but Bria was logged in. 					
13146209924 	18-02-2023 17:07 	0:01:03 	Keff was on break, but Bria was logged in. 					
19786189792 	19-02-2023 13:14 	0:00:10 	Call duration was short, Pravesh was available. 					
								
Voicemails - 56 							
caller number 	Call time 	Call duration 	Remarks 					
19784300243 	17-02-2023 10:36 	0:01:15 	
AJ was on call, Sheila was available. 
					
17745719220 	17-02-2023 10:38 	0:01:25 					
17745719220 	17-02-2023 10:48 	0:01:30 					
17745719220 	17-02-2023 10:57 	0:02:08 	AJ and Sheila both were on call. 					
18138927497 	17-02-2023 11:03 	0:02:13 	AJ was on break, Sheila and Pravesh were on call. 					
15083307448 	17-02-2023 13:18 	0:02:15 	
AJ was doing VM's , Pravesh and Sheila were on call. 
					
16092069126 	17-02-2023 13:18 	0:02:48 					
19788959881 	17-02-2023 13:27 	0:02:33 					
19786685692 	17-02-2023 15:03 	0:02:05 	
Pravesh was facing issue with Bria, AJ was doing confirmation calls. Sheila was calling a customer. 
					
19784300243 	17-02-2023 15:04 	0:02:46 					
15082821083 	17-02-2023 15:08 	0:02:09 					
15083618736 	17-02-2023 15:25 	0:02:13 	AJ was doing confirmations, Sheila was calling a customer. Pravesh was facing issue with Bria. 					
16176990569 	17-02-2023 18:24 	0:02:10 	Pravesh was on call. Others shift got over. 					
15084986343 	18-02-2023 11:49 	0:02:11 	
Keff was on break, Pravesh was on call. 
					
16033405175 	18-02-2023 11:50 	0:02:11 					
15083672141 	18-02-2023 11:58 	0:02:47 					
15086671304 	18-02-2023 12:20 	0:02:31 	Keff was on call, Pravesh was on break. 					
19782019011 	18-02-2023 12:25 	0:01:30 	Keff was available, Pravesh was on break. 					
17742874777 	18-02-2023 12:31 	0:02:38 	Keff was on call, Pravesh was on break. 					
19784134419 	18-02-2023 12:40 	0:02:10 	Keff was on call, Pravesh was on break. 					
15083672141 	18-02-2023 14:27 	0:00:35 	
Keff was available, Pravesh was doing confirmation calls. 
					
17745730740 	18-02-2023 14:27 	0:00:11 					
14013782919 	18-02-2023 14:27 	0:02:06 					
15083970259 	18-02-2023 15:22 	0:02:07 	Keff was on call, Pravesh was doing confirmation calls. 					
15088642605 	18-02-2023 15:23 	0:02:30 	Keff was on call, Pravesh was doing confirmation calls. 					
13146209924 	18-02-2023 17:05 	0:00:34 	Keff was on break. Pravesh was on call. 					
17749220703 	18-02-2023 17:44 	0:00:20 	Keff and Pravesh both were on call. 					
17813667192 	18-02-2023 18:00 	0:02:14 	Pravesh was on call. Keff's shift got over. 					
15087409820 	19-02-2023 10:37 	0:02:09 	
Pravesh was on call. 
					
14133746084 	19-02-2023 10:39 	0:02:45 					
15086601625 	19-02-2023 11:11 	0:00:40 					
15087409820 	19-02-2023 11:15 	0:02:14 					
14086551583 	19-02-2023 11:25 	0:02:46 					
15087409820 	19-02-2023 11:29 	0:02:44 					
15127871296 	19-02-2023 11:33 	0:02:44 					
19786219591 	19-02-2023 12:01 	0:02:09 	
Pravesh was on break. 
					
16176867279 	19-02-2023 12:02 	0:02:43 					
16176867279 	19-02-2023 12:06 	0:02:43 					
19786219591 	19-02-2023 12:08 	0:02:43 					
15086152582 	19-02-2023 12:48 	0:00:09 	
Pravesh was on call. 
					
19789303732 	19-02-2023 13:21 	0:02:32 					
15083970259 	19-02-2023 14:39 	0:02:38 					
19783333665 	19-02-2023 14:58 	0:02:03 					
19784247330 	19-02-2023 16:20 	0:00:13 	
Pravesh was on break. 
					
14102748238 	19-02-2023 16:19 	0:02:45 					
19784247330 	19-02-2023 16:22 	0:02:43 					
19784247330 	19-02-2023 16:28 	0:02:29 					
17039457028 	19-02-2023 17:27 	0:02:45 	
Pravesh was on call. 
					
17039457028 	19-02-2023 17:30 	0:02:42 					
17039457028 	19-02-2023 17:34 	0:02:18 					
17039457028 	19-02-2023 17:37 	0:02:42 					
12245225226 	20-02-2023 10:14 	0:02:24 	
Keff was on call. Sheila was having issue with Bria. 
					
14086551583 	20-02-2023 10:20 	0:02:47 					
15085618986 	20-02-2023 10:20 	0:02:46 					
15087335773 	20-02-2023 10:24 	0:02:40 					

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, February 17, 2023 4:29:45 PM 
Subject: Release call report- 16th Feb 

Hi, 

Given below is the call report for 16th Feb. 89 calls were answered, 8 were missed and 19 call went to voicemails. 

Total incoming calls - 116 	calls answered % - 76% 
			
Agents 	Calls answered 	Total call duration 	
Keff 	33 	2:44:15 	
Sheila 	28 	2:35:14 	
Pravesh 	19 	1:48:24 	
Maureen 	8 	0:31:10 	
Pritish 	1 	0:21:40 	
Grand Total 	89 	8:00:43 	
			
Missed calls - 8 			
caller number 	Call time(EST) 	Call duration 	Remarks 
16177714948 	16-02-2023 10:27 	0:00:21 	Rang on maureen's ext, She was available. 
15082432816 	16-02-2023 10:27 	0:00:30 	Rang on maureen's ext, She was available. 
15085402218 	16-02-2023 12:07 	0:00:20 	
Rang on Keff and Sheila's ext. Both were available. 

15085402218 	16-02-2023 12:07 	0:00:50 
17745124887 	16-02-2023 12:10 	0:01:00 
18022334940 	16-02-2023 12:13 	0:00:46 
18022334940 	16-02-2023 12:15 	0:01:30 
15084983749 	16-02-2023 14:40 	0:00:49 	Rang on Keff's ext. He was available. 
			
Voicemails - 19 			
caller number 	Call time(EST) 	Call duration 	Remarks 
18609667732 	16-02-2023 10:18 	0:02:31 	Keff was on call, Sheila was having issues with Bria. 
16177714948 	16-02-2023 10:29 	0:02:12 	Maureen and Keff were on call, Sheila was having issue with Bria. 
19788088247 	16-02-2023 11:22 	0:02:06 	Maureen was on call, Keff was on break. Sheila was still facing issue with Bria. 
15085402218 	16-02-2023 12:11 	0:00:14 	Rang on Keff and Sheila's ext. Both were available. 
17816300548 	16-02-2023 12:47 	0:02:13 	Sheila and Keff were on call 
15082948724 	16-02-2023 12:58 	0:02:41 	Keff was on call, Sheila was calling a customer. 
17745710087 	16-02-2023 14:30 	0:02:42 	Sheila, Keff and Pravesh were on call. 
17744206743 	16-02-2023 14:32 	0:02:45 	Sheila, Keff and Pravesh were on call. 
17812226107 	16-02-2023 17:16 	0:02:19 	Pravesh, Keff and Sheila were on call. 
17745738924 	16-02-2023 17:29 	0:02:10 	Pravesh, Keff and Sheila were on call. 
17743032669 	16-02-2023 18:11 	0:02:12 	
Pravesh was on call, others shift got over. 

15088451847 	16-02-2023 18:11 	0:02:33 
16179995693 	16-02-2023 18:19 	0:02:08 
17743032669 	16-02-2023 18:31 	0:02:40 	
Pravesh was on OB call. 

15088015251 	16-02-2023 18:45 	0:02:25 
15088870341 	16-02-2023 18:46 	0:02:21 
16176971835 	16-02-2023 18:49 	0:02:27 
19788755069 	16-02-2023 18:50 	0:02:08 
16176971835 	16-02-2023 19:14 	0:02:34 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, February 16, 2023 5:49:55 PM 
Subject: Release call report- 15th Feb 

Hi, 

Given below is the call report for 15th Feb. 98 calls were answered and 13 call went to voicemails. 

Total incoming calls - 111 
		
Calls answered % - 88% 

Agent 	calls asnwered 	Total call duration 	
Keff 	34 	2:56:04 	
Maureen 	20 	1:51:01 	
AJ 	19 	1:26:34 	
Sheila 	19 	2:52:00 	
Pearl 	6 	0:40:24 	
Grand Total 	98 	9:46:03 	
			
Voicemails - 13 			
caller number 	Call time 	Call duration 	Remarks 
15083304553 	2/15/2023 11:28:14 	0:02:48 	Maureen and Sheila were on call, Keff was on break. AJ was updating bookings. 
15083976217 	2/15/2023 11:46:18 	0:02:45 	Keff and AJ were on call, Maureen was on break. 
15082694589 	2/15/2023 11:53:43 	0:02:14 	Keff , AJ and Maureen were on call, Sheila was on break. 
17745124887 	2/15/2023 13:58:12 	0:02:10 	Keff was on call, Maureen was on break. AJ was working on VM's 
15082417560 	2/15/2023 14:37:09 	0:02:37 	Sheila and Maureen were on call, Keff was on break. AJ was working VM's. 
17745717237 	2/15/2023 14:51:52 	0:02:34 	Sheila and Keff were on call. Maureen was on break. AJ was working VM's 
15085611268 	2/15/2023 16:50:08 	0:02:42 	Sheila was on call, Keff was on break. AJ was doing confirmation calls. 
15089819311 	2/15/2023 17:13:05 	0:02:09 	Keff was on call, Sheila was on break. AJ was doing confirmation calls. 
15089819311 	2/15/2023 17:18:24 	0:00:07 	Keff was on call, Sheila was on break. AJ was doing confirmation calls. 
17742588260 	2/15/2023 17:41:00 	0:00:16 	Sheila and Keff were on call. AJ was doing confirmation calls. 
17742392257 	2/15/2023 17:39:56 	0:02:32 	Sheila and Keff were on call. AJ was doing confirmation calls. 
17743032669 	2/15/2023 17:49:58 	0:02:13 	Keff was on call, AJ was doing VM's 
15088686676 	2/15/2023 18:08:48 	0:02:37 	AJ was on call, others sift got over. 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, February 15, 2023 7:14:26 PM 
Subject: Re: Release call report- 14th Feb 

Thank you Gaurav, 

I will speak to the new guys about the missed calls. 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, February 15, 2023 7:06:11 PM 
Subject: Release call report- 14th Feb 

Hi, 

Given below is the call report for 14th Feb. 39 calls were answered, 2 were missed and 1 call went to voicemails. 

Total incoming calls - 42 
		
Calls answered % - 93% 

Agents 	Calls answered 	Total call duration 	
Keff 	11 	1:30:24 	
Sheila 	10 	1:37:21 	
Maureen 	9 	0:46:20 	
Pearl 	9 	1:12:53 	
			
Missed calls - 2 			
Caller no. 	Call time (EST) 	Call duration 	Remarks 
16173065151 	12:41:12 	0:00:28 	Pearl, keff and maureen were available. Sheila was on break. 
15085402218 	12:42:37 	0:01:18 	Pearl, keff and maureen were available. Sheila was on break. 
			
Voicemail - 1 			
Caller no. 	Call time (EST) 	Call duration 	Remarks 
17742750052 	11:09:05 	0:00:26 	Keff was on call, Maureen, Sheila and Pearl were available. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, February 14, 2023 3:52:10 PM 
Subject: Release call report- 13th Feb 

Hi, 

Given below is the call report for 13th Feb. 114 calls were answered, 7 were missed and 28 calls went to voicemails. 

Total incoming calls -149 	Calls answered % - 76.5% 
			
Agents 	Calls answered 	Total call duration 	
Pravesh 	32 	01:59:59 	
Keff 	22 	01:54:55 	
Sheila 	20 	02:12:24 	
Maureen 	19 	01:58:10 	
Pearl 	17 	02:20:41 	
AJ 	4 	00:10:47 	
Grand Total 	114 	10:36:56 	
			
Missed calls - 7 		
caller number 	call time (EST) 	call duration 	Remarks 
19788771116 	13-02-2023 11:51 	00:00:09 	Call duration was short, rang on Maureen and Sheila ext. 
17745124887 	13-02-2023 11:55 	00:00:05 	Call duration was short, rang on Maureen and Sheila and Pravesh's ext. 
19143186093 	13-02-2023 12:56 	00:00:07 	Rang on Pearl's ext, but she was on break. 
19143186093 	13-02-2023 13:05 	00:01:23 	Rang on Pravesh and Pearl's ext. 
17742610703 	13-02-2023 14:35 	00:00:36 	Rang on pravesh ext,. (He was on break) 
17744627856 	13-02-2023 17:54 	00:00:55 	Rang on Keff's ext. 
15083678034 	13-02-2023 18:40 	00:00:12 	Call duration was short. Pravesh was available. 
			
Voicemails - 28 		
caller number 	call time (EST) 	call duration 	Remarks 
15086150867 	13-02-2023 10:24 	00:00:37 	Maureen and Keff were on call.AJ logged in Bob Steele 
15082775221 	13-02-2023 10:23 	00:02:11 	Maureen and Keff were on call.AJ logged in Bob Steele 
15082775221 	13-02-2023 10:31 	00:02:44 	Mauren and Keff were on call. 
19782014584 	13-02-2023 10:48 	00:00:30 	Maureen was making an OB call, Keff was available. 
17742490573 	13-02-2023 10:48 	00:00:43 	Maureen was making an OB call, Keff was available. 
15084636677 	13-02-2023 10:57 	00:00:30 	Maureen was on call, Keff was available. 
19788771116 	13-02-2023 10:58 	00:00:39 
16178183164 	13-02-2023 11:00 	00:00:33 
17742146760 	13-02-2023 11:00 	00:00:12 
16173045941 	13-02-2023 11:48 	00:02:54 	Pearl and Maureen were on call, didn't rang on any other ext. 
19788771116 	13-02-2023 11:48 	00:02:19 	Pearl and Maureen were on call, didn't rang on any other ext. 
15184248925 	13-02-2023 12:00 	00:02:44 	Sheila and Pravesh were on call. 
19783407282 	13-02-2023 12:14 	00:02:11 	Pravesh was on call, call went straight to Voicemail. 
17745351994 	13-02-2023 12:17 	00:02:00 	Pravesh was on call, rang on Maureen's ext. 
15086152340 	13-02-2023 12:21 	00:02:09 	Pravesh, Sheila and Maureen were on call. 
15085747511 	13-02-2023 12:57 	00:00:28 	Pravesh and Keff were on call, Sheila and pearl were on break. 
15082599315 	13-02-2023 13:36 	00:00:35 	Sheila was on call, Keff and Maureen were on break. Pearl was restarting her system.(Maureen didn't logged out from Bria before going to break). 
17742322387 	13-02-2023 14:36 	00:00:11 	Pearl and Sheila were on call, Pravesh was on break. 
15083162799 	13-02-2023 15:10 	00:00:12 	Pravesh was on call,rang on pravesh ext. 
15082411083 	13-02-2023 15:17 	00:02:31 	Pravesh was on call, Sheila and Pearl were on break. 
15168164153 	13-02-2023 15:36 	00:02:00 
19788088247 	13-02-2023 15:40 	00:02:27 
15168164153 	13-02-2023 15:41 	00:02:07 
14016407994 	13-02-2023 15:41 	00:02:38 
15088015251 	13-02-2023 15:44 	00:02:44 
15083805317 	13-02-2023 17:55 	00:00:48 	Sheila and Pravesh were on call. Keff was available. 
18452486117 	13-02-2023 17:57 	00:00:43 
15088730263 	13-02-2023 17:57 	00:00:09 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, February 13, 2023 6:47:02 PM 
Subject: Release call report- 10th Feb to 12th Feb 

Hi, 

Given below is the call report for 10th Feb. 72 calls were answered, 1 was missed and 2 calls went to voicemails. 

Total incoming calls - 72 	Answered calls % - 95% 
			
Agents 	Calls answered 	Total call duration 	
AJ 	15 	01:20:42 	
Pravesh 	14 	01:10:03 	
Keff 	12 	01:01:24 	
Pearl 	11 	01:17:01 	
Maureen 	10 	00:59:42 	
Shiela 	10 	01:43:55 	
Grand Total 	72 	07:32:47 	
			
Missed call -1 			
Caller no. 	Call time (EST) 	Call duration 	Remarks 
17742492826 	10-02-2023 16:30 	00:00:06 	Rang on pearl's Ext., Call duration was short. 
			
Voicemails -2 			
Caller no. 	Call time (EST) 	Call duration 	Remarks 
15089635566 	10-02-2023 18:02 	00:02:15 	Pravesh was on call. 
15084142837 	10-02-2023 18:40 	00:02:33 	Pravesh was on call. 

11th Feb 
Total incoming calls -57 		Calls answered % - 47% 	
			
Agent 	Calls answered 	Total call duration 	
Pravesh 	27 	01:54:09 	
			
Missed calls -2 			
caller number 	Call time (EST) 	Call duration 	Remarks 
17852687932 	11-02-2023 09:26 	00:00:07 	Pravesh was available, Call duration was short. 
17086960830 	11-02-2023 15:04 	00:00:11 	Pravesh was available, Call duration was short. 
Voicemails - 23 			
caller number 	Call time (EST) 	Call duration 	Remarks 
19788703874 	11-02-2023 10:13 	00:02:22 	Pravesh was on call. 
16176973809 	11-02-2023 10:20 	00:02:25 
16176973809 	11-02-2023 10:27 	00:02:07 
17746416110 	11-02-2023 11:13 	00:02:13 
15082772290 	11-02-2023 12:40 	00:00:46 	Pravesh was on OB call. 
19788461329 	11-02-2023 12:44 	00:00:41 
15082772290 	11-02-2023 13:00 	00:00:05 
15086337263 	11-02-2023 13:02 	00:02:44 
17742751301 	11-02-2023 13:03 	00:02:08 
17742751301 	11-02-2023 13:06 	00:02:13 
15086337263 	11-02-2023 13:18 	00:01:46 	Pravesh was on call. 
19784001445 	11-02-2023 13:25 	00:02:09 	Pravesh was on break. 
17745598709 	11-02-2023 13:27 	00:02:27 
19784001445 	11-02-2023 13:28 	00:02:30 
16175195460 	11-02-2023 13:39 	00:02:35 
15087622433 	11-02-2023 13:47 	00:02:39 
16176780944 	11-02-2023 13:48 	00:02:10 
17742751301 	11-02-2023 13:49 	00:02:37 
17742751301 	11-02-2023 13:53 	00:02:08 
15083617088 	11-02-2023 14:35 	00:02:31 	Pravesh was on OB call. 
16107391922 	11-02-2023 14:51 	00:01:56 	Pravesh was on OB call. 
15083288099 	11-02-2023 15:14 	00:02:27 	Pravesh was on call. 
17742498953 	11-02-2023 15:24 	00:02:27 	Pravesh was on OB call. 
15087401490 	11-02-2023 15:34 	00:02:45 	Pravesh was on call. 
19788337224 	11-02-2023 15:46 	00:02:10 	Pravesh was on call. 
15086415612 	11-02-2023 15:47 	00:00:47 	Pravesh was on call. 
16173045941 	11-02-2023 15:59 	00:02:43 	Pravesh was on OB call. 
16173045941 	11-02-2023 16:41 	00:02:42 	Pravesh was on call. 

12th Feb 
Total incoming calls -27 	Calls answered % - 85% 	
				
Agents 	Calls answered 	Total call duration 		
Pravesh 	23 	01:11:15 		
				
Missed call -1 			
caller number 	Call time(EST) 	Call duration 	Remarks 	
17743887739 	12-02-2023 15:39 	00:00:05 	Call duration was short, Pravesh was available. 	

caller number 	Call time(EST) 	Call duration 	Remarks 	
17745262956 	12-02-2023 10:27 	00:02:12 	Pravesh was on call. 	
15089812513 	12-02-2023 12:38 	00:02:10 	Pravesh was on call. 	
13398321740 	12-02-2023 16:07 	00:02:14 	Pravesh was on break. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, February 10, 2023 5:26:47 PM 
Subject: Release call report- 9th Feb 

Hi, 

Given below is the call report for 9th Feb. 80 calls were answered, 2 were missed and 6 calls went to voicemails. 

Total incoming calls - 88 	Calls answered % - 91 
			
Agents 	calls answered 	Total call duration 	
AJ 	30 	01:52:38 	
Pravesh 	25 	01:39:04 	
Maureen 	8 	01:00:59 	
Pearl 	5 	00:47:51 	
Sheila 	2 	00:29:29 	
Keff 	7 	00:26:13 	
Pritish 	3 	00:06:12 	
Grand Total 	80 	06:22:26 	
			
Missed calls - 2 			
caller number 	Call time (EST) 	call duration 	Remarks 
15084790551 	09-02-2023 09:48 	00:00:06 	Rang Keff and Pritish ext, Keff was facing issue with Bria. 
19784136163 	09-02-2023 12:40 	00:01:01 	AJ was on call, Rang on AJ's ext. 
			
Voicemails - 6 			
caller number 	Call time (EST) 	call duration 	Remarks 
16174166838 	09-02-2023 12:11 	00:02:13 	AJ and Maureen were on break, didn't rang on any other ext. Was answered later. 
19784136163 	09-02-2023 12:51 	00:00:09 	Rang on Pritsh's ext, AJ was on call. 
16174164296 	09-02-2023 13:19 	00:00:34 	Pravesh and Sheila were on call, AJ was restarting system. 
16175947680 	09-02-2023 14:59 	00:00:40 	Pearl and AJ were on call, Pravesh was on break. 
16175947680 	09-02-2023 15:00 	00:02:13 	Pearl, Pravesh and AJ were on call 
15083260774 	09-02-2023 18:06 	00:02:35 	Pravesh was on call, others shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, February 9, 2023 4:18:40 PM 
Subject: Release call report- 8th Feb 

Hi, 

Given below is the call report for 8th Feb. 

Please note: Agents were facing issues with Bria yesterday. 

Total incoming calls - 152 	Calls answered % - 76% 
			
Agents 	calls answered 	Total call duration 	
Pravesh 	41 	03:04:55 	
AJ 	34 	01:34:31 	
Hannah 	26 	01:07:04 	
Maureen 	7 	00:50:07 	
Pearl 	3 	00:53:54 	
Sheila 	3 	00:32:18 	
Keff 	2 	00:15:02 	
Grand Total 	116 	08:17:51 	
			
Missed calls - 6 			
caller number 	call time 	Call duration 	Remarks 
18605594674 	08-02-2023 10:43 	00:00:26 	Hannah was available, call was answered later. 
15086120196 	08-02-2023 10:55 	00:00:51 	Hannah was calling a guest, AJ was having issue with Bria. 
16178230491 	08-02-2023 11:19 	00:00:30 	rang on Sheila's ext. 
15083657525 	08-02-2023 14:07 	00:00:48 	Rang on Pravesh's ext. 
17742798016 	08-02-2023 16:57 	00:00:05 	call duration was short , rang on AJ's ext. 
18104224901 	08-02-2023 17:14 	00:00:59 	AJ was on call, rang on AJ's ext. 
			
Voicemails - 30 			
caller number 	call time 	Call duration 	Remarks 
15082531523 	08-02-2023 10:45 	00:00:45 	Hannah was on a call, AJ was facing issue with Bria. 
18473636178 	08-02-2023 10:46 	00:00:14 
15088871349 	08-02-2023 10:50 	00:00:13 	Hannah and AJ both were on call. 
18473636178 	08-02-2023 10:48 	00:00:56 
15082411083 	08-02-2023 10:50 	00:02:25 
17742790586 	08-02-2023 10:51 	00:02:45 
18605594674 	08-02-2023 10:56 	00:00:44 	Hannah was calling a guest, AJ was having issue with Bria. 
15087893486 	08-02-2023 11:01 	00:00:36 	AJ was facing issue with bria, Pravesh was on call, Hannah was available. 
15083617088 	08-02-2023 11:16 	00:00:38 	Pravesh was on call, Hannah was on break, AJ was facing issue with Bria. 
16178230491 	08-02-2023 11:21 	00:02:08 	Pravesh was on call, AJ was facing issue with Bria. 
15087133777 	08-02-2023 13:15 	00:00:45 	Hannah was on break, Pravesh was on call and AJ was working on confirmation calls. 
12074083719 	08-02-2023 13:14 	00:02:45 	Hannah was on break, Pravesh was on call and AJ was working on confirmation calls. 
15082415607 	08-02-2023 14:10 	00:00:50 	Hannah was checking emails, Pravesh was restarting his PC, AJ was on break. 
15082415607 	08-02-2023 14:13 	00:01:00 	Hannah was checking emails, Pravesh was restarting his PC, AJ was on break. 
16176104480 	08-02-2023 16:21 	00:00:08 	AJ and Pravesh were on call, Hannah was on break. 
15089581198 	08-02-2023 17:04 	00:02:41 	AJ and Pravesh were on call,Hannah left. 
15082509358 	08-02-2023 17:05 	00:02:09 
18572222799 	08-02-2023 17:10 	00:02:00 
16175195460 	08-02-2023 17:21 	00:00:32 	AJ was having connection issue, Pravesh was on call. 
17744569171 	08-02-2023 17:28 	00:00:39 	AJ and Pravesh both were on call. 
19787635581 	08-02-2023 17:57 	00:02:33 	AJ and Pravesh both were on call. 
19784136163 	08-02-2023 18:27 	00:00:12 	Pravesh was on call, AJ's shift got over. 
15087355781 	08-02-2023 18:28 	00:02:07 	Pravesh was on call, AJ's shift got over. 
19789440236 	08-02-2023 18:47 	00:02:41 	Pravesh was on call. 
19783940549 	08-02-2023 18:55 	00:02:35 
15086140779 	08-02-2023 18:56 	00:02:07 
15084353099 	08-02-2023 19:13 	00:02:10 	Pravesh was calling a customer. 
15084353099 	08-02-2023 19:15 	00:02:10 
15084353099 	08-02-2023 19:18 	00:02:13 
15084353099 	08-02-2023 19:30 	00:02:45 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, February 8, 2023 4:14:51 PM 
Subject: Release call report- 7th Feb 

Hi, 

Given below is the call report for 7th Feb. 

Total incoming calls - 32 	Calls answered % - 40% 	
			
Agents 	Calls answered 	Total call duration 	
Pritish 	9 	00:28:48 	
Hannah 	4 	00:32:15 	
Grand Total 	13 	01:01:03 	
Voicemails 			
caller number 	Call time (EST) 	voicemail duration 	Remarks 
15089626974 	07-02-2023 09:23 	00:00:29 	Hannah was working on emails 
19783405102 	07-02-2023 09:25 	00:00:10 
19782276447 	07-02-2023 10:16 	00:00:26 
17817082490 	07-02-2023 10:46 	00:02:08 	Hannah was on call. 
15088473406 	07-02-2023 11:29 	00:02:42 	Hannah took a break, and was not available afterwards. 
12072322875 	07-02-2023 11:31 	00:02:46 
17818123843 	07-02-2023 11:37 	00:02:52 
19786600654 	07-02-2023 12:16 	00:02:08 
17743066157 	07-02-2023 12:21 	00:02:34 
15088473406 	07-02-2023 12:32 	00:01:58 
14013689956 	07-02-2023 12:46 	00:00:39 	Pritish was calling a customer back. 
19782276447 	07-02-2023 13:48 	00:00:11 	Pritsh was working on emails and VM's 
18609194959 	07-02-2023 13:52 	00:00:12 	Pritsh was working on emails and VM's 
17743066157 	07-02-2023 14:16 	00:02:44 	Pritish was on call. 
19788779339 	07-02-2023 14:28 	00:00:44 
15089815817 	07-02-2023 14:30 	00:00:18 
16179211603 	07-02-2023 18:12 	00:02:10 	Pritish's shift got over. 
15086140779 	07-02-2023 18:45 	00:02:10 
15086140779 	07-02-2023 18:53 	00:02:08 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, February 7, 2023 7:49:17 PM 
Subject: Release call report- 4th , 5th and 6th Feb 

Hi, 

Given below is the call report for 4th, 5th and 6th Feb. 

4th Feb 
Total incoming calls - 47 		Calls answered % - 89% 
			
Agents 	Calls answered 	Total duration 	
AJ 	23 	01:30:27 	
Pravesh 	19 	01:32:53 	
Grand Total 	42 	03:03:20 	
			
Voicemails - 5 			
caller number 	Call time (EST) 	Call duration 	Remarks 
16176102537 	04-02-2023 11:31 	00:01:59 	Pravesh was on call, AJ was on break. 
16176102537 	04-02-2023 11:34 	00:02:27 	Pravesh was on call, AJ was on break. 
15083658292 	04-02-2023 14:12 	00:02:35 	AJ was on call, Pravesh was calling front desk. 
15088644852 	04-02-2023 14:13 	00:02:07 	AJ was on call, Pravesh was calling front desk. 
15083806016 	04-02-2023 16:52 	00:02:12 	AJ was on call, Pravesh was doing confirmation calls. 

5th Feb 
Total incoming calls - 37 	Calls answered % - 62% 
			
Row Labels 	Count of callee number 	Sum of call time 	
Pravesh 	23 	01:44:31 	
Grand Total 	23 	01:44:31 	
			
Missed calls - 6 		
caller number 	Call time (EST) 	Call duration 	Remarks 
15088873011 	05-02-2023 13:28 	00:00:18 	Pravesh was checking emails. 
15082593638 	05-02-2023 15:03 	00:01:00 	Pravesh didn't updated on group what he was doing. 

15087688930 	05-02-2023 15:52 	00:00:27 
15085233739 	05-02-2023 17:34 	00:01:32 
15085092524 	05-02-2023 17:54 	00:00:44 
15085092524 	05-02-2023 17:56 	00:00:30 
			
Voicemails - 8 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15085231220 	05-02-2023 14:09 	00:00:09 	Pravesh was on call. 
15085233739 	05-02-2023 14:15 	00:02:39 	Pravesh was on break. 
17745786431 	05-02-2023 14:36 	00:02:42 	Pravesh was on break. 
15082593638 	05-02-2023 15:07 	00:01:30 	Pravesh didn't updated on group what he was doing. 

19788559916 	05-02-2023 15:28 	00:01:30 
15085092524 	05-02-2023 15:51 	00:00:31 
15085233739 	05-02-2023 15:58 	00:00:37 
15085092524 	05-02-2023 17:58 	00:00:29 

6th Feb 
Total incoming calls - 88 		calls answered % - 87% 
			
Row Labels 	Count of callee number 	Sum of call time 	
AJ 	30 	02:30:37 	
Hannah 	28 	01:11:43 	
Pravesh 	19 	00:52:51 	
Grand Total 	77 	04:35:11 	
			
Missed calls - 2 			
caller number 	Call Time (EST) 	Call duration 	Remarks 
15088687627 	06-02-2023 11:06 	00:00:38 	Rang on Hannah's ext. , was available. 
15089814766 	06-02-2023 12:41 	00:00:35 	Rang on AJ and Hannah's ext, both were available. 
			
voicemails - 9 			
caller number 	Call Time (EST) 	Call duration 	Remarks 
16175293738 	06-02-2023 13:27 	00:00:36 	Pravesh was checking emails, AJ was restarting Bria, Hannah was on break. 
17743647034 	06-02-2023 14:08 	00:02:11 	Hannah was on call, AJ was updating appt. Pravesh was doing emails. 
15082081231 	06-02-2023 14:09 	00:02:09 	Hannah was on call, AJ was updating appt. Pravesh was doing emails. 
15087898250 	06-02-2023 14:18 	00:02:11 	Hannah was on call,Pravesh and AJ were on break. 
15087898250 	06-02-2023 14:26 	00:00:34 	Hannah had issue with Bria, Pravesh and AJ were on call. 
19786600654 	06-02-2023 19:23 	00:02:09 	Pravesh was on call. 
19787604774 	06-02-2023 19:40 	00:00:28 
15085949272 	06-02-2023 19:47 	00:02:07 
15085949272 	06-02-2023 19:51 	00:02:06 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, January 31, 2023 4:07:31 PM 
Subject: Release call report- 30th Jan 

Hi, 

Given below is the call report for 30th Jan. 58 calls were answered, 1 were missed and 23 calls went to voicemails. 

Total incoming calls - 82 	Calls answered % - 70% 
			
Agents 	Calls answered 	Total call duration 	
AJ 	40 	02:30:36 	
Pritish 	18 	02:12:34 	
Grand Total 	58 	04:43:10 	
			
Missed call - 1 			
caller number 	Call time(EST) 	Call duration 	Remarks 
15088139422 	30-01-2023 13:15 	00:01:00 	AJ was on call, Pritish was calling FD. 
			
Voicemails - 23 			
caller number 	Call time(EST) 	Call duration 	Remarks 
15085602619 	30-01-2023 09:11 	00:02:13 	AJ was on call. 
17746960604 	30-01-2023 10:07 	00:02:41 	AJ was on call. 
15085233920 	30-01-2023 11:08 	00:00:19 	Pritish and AJ both were on call. 
18502284553 	30-01-2023 12:52 	00:02:48 
17742760837 	30-01-2023 12:56 	00:02:40 
15084392958 	30-01-2023 13:09 	00:00:11 	AJ was on call, Pritish was calling FD. 
19784279433 	30-01-2023 13:10 	00:00:27 	AJ was on call, Pritish was calling FD. 
16144993244 	30-01-2023 13:30 	00:02:06 	Pritish and AJ both were on call. 
19784279433 	30-01-2023 13:54 	00:00:07 	AJ was on call, Pritish was doing VM's 
15087330169 	30-01-2023 14:22 	00:00:16 	AJ was on call, Pritish was doing confirmation calls. 
19784279433 	30-01-2023 14:22 	00:00:07 
15087330169 	30-01-2023 14:27 	00:00:20 
17817895177 	30-01-2023 14:39 	00:02:47 	Pritish was on call, AJ was on break. 
17817895177 	30-01-2023 14:42 	00:02:37 
19784439961 	30-01-2023 14:45 	00:02:33 
15082434545 	30-01-2023 14:46 	00:02:13 
15087366168 	30-01-2023 15:53 	00:00:09 	AJ was on call, Pritish was doing VM's 
15082434545 	30-01-2023 15:53 	00:00:45 
15089875576 	30-01-2023 16:18 	00:00:44 
15088733484 	30-01-2023 18:11 	00:02:32 	Pritish was on call, AJ's shift got over. 
19788041178 	30-01-2023 19:30 	00:00:11 	Pritsh was checking emails. 
19785622782 	30-01-2023 19:32 	00:00:41 
19788041178 	30-01-2023 19:35 	00:00:05 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 30, 2023 5:12:18 PM 
Subject: Release call report- 29th Jan 

Hi, 

Given below is the call report for 29th Jan. 23 calls were answered, 2 were missed and 20 calls went to voicemails. 

Total incoming calls -45 	Calls answered % - 51% 	
			
Agents 	Calls answered 	Total call duration 	
Pritish 	23 	01:53:20 	
			
Missed calls - 2 		
caller number 	Call time 	call duration 	Remarks 
15133480861 	29-01-2023 11:55 	00:01:30 	Pritish was doing VM's. 
19787583900 	29-01-2023 12:04 	00:00:50 
			
VM's - 20 			
caller number 	Call time 	call duration 	Remarks 
17742495582 	29-01-2023 09:29 	00:02:43 	Pritish was doing VM's. 
16174477296 	29-01-2023 11:40 	00:00:32 
15133480861 	29-01-2023 11:53 	00:00:22 
19786182201 	29-01-2023 12:15 	00:02:09 	Pritish was on break. 
16177972034 	29-01-2023 12:43 	00:02:27 	Pritish was on call. 
17742801657 	29-01-2023 12:54 	00:02:27 
15082157571 	29-01-2023 14:10 	00:02:33 
15084105324 	29-01-2023 14:13 	00:02:17 
15082070449 	29-01-2023 14:19 	00:02:07 
15089816452 	29-01-2023 14:23 	00:02:39 
15084105324 	29-01-2023 14:43 	00:00:43 	Pritish was booking appointments. 
15088870961 	29-01-2023 15:02 	00:00:37 	Pritish was working on VM's 
19785059398 	29-01-2023 15:10 	00:00:28 
15089816452 	29-01-2023 15:27 	00:02:08 
16174603963 	29-01-2023 15:42 	00:02:45 
15089816452 	29-01-2023 15:47 	00:02:07 
18135286378 	29-01-2023 15:51 	00:02:18 
13214123896 	29-01-2023 15:51 	00:02:37 
15082070449 	29-01-2023 15:57 	00:02:44 
15087687827 	29-01-2023 16:05 	00:02:40 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 30, 2023 4:51:47 PM 
Subject: Release call report- 28th Jan 

Hi, 

Given below is the call report for 28th Jan. 25 calls were answered, and 38 calls went to voicemails. 

Total incoming calls - 63 	Answered calls % - 40% 
			
Agent 	Calls answered 	Total call duration 	
AJ 	25 	02:18:17 	
Grand Total 	25 	02:18:17 	
			
VM's -38 			
caller number 	Call time 	Total call duration 	Remarks 
17818208833 	28-01-2023 09:36 	00:02:22 	AJ was available, didn't rang on AJ's ext. 
16178337085 	28-01-2023 09:57 	00:02:08 	AJ was on call. 
16178337085 	28-01-2023 10:02 	00:02:03 	AJ was on call. 
15085619394 	28-01-2023 10:05 	00:00:29 	AJ was updating appointment. 
17818208833 	28-01-2023 10:06 	00:02:44 
17818208833 	28-01-2023 10:10 	00:02:44 
15082591684 	28-01-2023 10:29 	00:02:13 	AJ was on call. 
15083617088 	28-01-2023 10:40 	00:02:10 
15082591684 	28-01-2023 10:41 	00:02:30 
15082540643 	28-01-2023 11:45 	00:00:44 	AJ was updating bookings. 
16172168047 	28-01-2023 11:48 	00:02:44 	AJ was on break. 
19785059398 	28-01-2023 11:53 	00:02:12 
17818833459 	28-01-2023 11:59 	00:02:44 
15086887820 	28-01-2023 12:06 	00:02:09 	AJ was doing VM's 
15086887820 	28-01-2023 12:11 	00:02:45 
19789446661 	28-01-2023 12:15 	00:02:39 
15089635739 	28-01-2023 12:21 	00:02:01 
15089635739 	28-01-2023 12:24 	00:02:42 
16173475775 	28-01-2023 12:29 	00:00:45 
16173475775 	28-01-2023 12:32 	00:00:43 	AJ was on call. 
17742801657 	28-01-2023 13:23 	00:00:34 	AJ was updating 2 bookings. 
15087333426 	28-01-2023 13:25 	00:00:33 	AJ was updating 2 bookings. 
12164103487 	28-01-2023 14:36 	00:02:09 	AJ was on break. 
15088166906 	28-01-2023 14:38 	00:02:32 
15088166906 	28-01-2023 14:59 	00:02:15 
15085020110 	28-01-2023 15:11 	00:02:14 	AJ was doing confirmation calls. 
15085299058 	28-01-2023 15:12 	00:02:41 
16023802730 	28-01-2023 15:13 	00:02:35 
15085020110 	28-01-2023 15:19 	00:02:14 
15082540643 	28-01-2023 15:19 	00:02:41 
17742420195 	28-01-2023 15:26 	00:02:14 
18609305058 	28-01-2023 15:28 	00:02:13 
18609305058 	28-01-2023 15:31 	00:02:27 
16314187750 	28-01-2023 15:43 	00:02:38 
15203901481 	28-01-2023 15:46 	00:02:35 	AJ was doing VM's 
15082157571 	28-01-2023 16:33 	00:02:35 	AJ was doing VM's 
18609305058 	28-01-2023 17:21 	00:02:06 	AJ was on call. 
19787583900 	28-01-2023 17:42 	00:02:51 	AJ was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Saturday, January 28, 2023 3:58:36 PM 
Subject: Release call report- 27th Jan 

Hi, 

Given below is the call report for 27th Jan. 56 calls were answered, 3 were missed and 30 calls went to voicemails. 

Total incoming calls - 94 	Calls answered % - 60% 	
				
Agents 	Calls answered 	Total call duration 		
AJ 	36 	02:26:47 		
Pravesh 	20 	01:36:19 		
Grand Total 	56 	04:03:06 		
				
Missed calls - 3 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
12075047038 	27-01-2023 16:35 	00:01:01 	AJ was on break, No status of Pravesh on group. 	
17814051262 	27-01-2023 17:28 	00:00:10 	Call duration was short, AJ was available. 	
15088875189 	27-01-2023 18:20 	00:01:54 	Pravesh was available. 	
				
VM's - 30 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
19785495926 	27-01-2023 09:22 	00:00:28 	AJ was available. 	
16176104480 	27-01-2023 09:43 	00:02:09 	AJ was updating a booking. 	
19785495926 	27-01-2023 09:53 	00:00:08 	AJ was on call. 	
18576360963 	27-01-2023 10:04 	00:02:46 	
19785495926 	27-01-2023 10:06 	00:02:05 	
19786496669 	27-01-2023 10:07 	00:02:26 	
15083530849 	27-01-2023 14:53 	00:02:12 	AJ and Pravesh both were on call. 	
16082158514 	27-01-2023 15:19 	00:02:37 	Pravesh was on call, AJ was on break. 	
15082597612 	27-01-2023 15:56 	00:02:33 	AJ was on call, Pravesh was on break. 	
12075047038 	27-01-2023 16:04 	00:02:08 	
15083414947 	27-01-2023 16:05 	00:02:49 	
12075047038 	27-01-2023 16:06 	00:02:11 	
15083414947 	27-01-2023 16:08 	00:02:04 	
12075047038 	27-01-2023 16:14 	00:02:12 	AJ was on call, No status of Pravesh on group. 	
15083414947 	27-01-2023 16:17 	00:02:09 	
12075047038 	27-01-2023 16:21 	00:02:26 	
15082159331 	27-01-2023 16:30 	00:00:44 	
15083414947 	27-01-2023 16:34 	00:02:04 	AJ was on break, No status of Pravesh on group. 	
16176949540 	27-01-2023 17:06 	00:00:08 	AJ was on call, No status of Pravesh on group. 	
16176949540 	27-01-2023 17:08 	00:00:03 	AJ was on call, No status of Pravesh on group. 	
15082159331 	27-01-2023 17:32 	00:02:37 	AJ was on break, No status of Pravesh on group. 	
15087425889 	27-01-2023 17:32 	00:02:13 	
16177335320 	27-01-2023 17:35 	00:02:08 	
15087425889 	27-01-2023 17:40 	00:02:39 	
16176994100 	27-01-2023 18:21 	00:00:44 	Pravesh was on call, AJ's shift got over. 	
13153176351 	27-01-2023 18:22 	00:00:43 	Pravesh was available. 	
15088681302 	27-01-2023 18:25 	00:02:35 	Pravesh was on call. 	
15088875189 	27-01-2023 18:25 	00:02:35 	
15088875189 	27-01-2023 19:08 	00:02:08 	
15083350123 	27-01-2023 20:12 	00:02:29 	
				
In Queue 				
caller number 	Call time (EST) 	Call duration 	Remarks 	
17819899488 	27-01-2023 11:24 	00:00:29 	AJ and Pravesh both were on call. 	
17742874462 	27-01-2023 15:51 	00:01:24 	AJ was on call, Pravesh was on break. 	
12036053470 	27-01-2023 16:38 	00:00:58 	AJ was on call, No status of Pravesh on group. 	
16176949540 	27-01-2023 17:08 	00:01:16 	AJ was on call, No status of Pravesh on group. 	
16177335320 	27-01-2023 17:42 	00:01:55 	AJ was on break, No status of Pravesh on group. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, January 27, 2023 5:20:33 PM 
Subject: Re: Release call report- 26th Jan 

Hi, 

Given below is the call report for 26th Jan. 73 calls were answered, 4 were missed and 47 calls went to voicemails. 

Total Incoming calls - 130 	Calls answered % - 56% 
			
Agents 	Calls answered 	Total call duration 	
AJ 	43 	03:13:11 	
Pravesh 	30 	02:17:12 	
Grand Total 	73 	05:30:23 	
			
Missed calls - 4 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15087339009 	26-01-2023 12:47 	00:01:30 	AJ was available, Pravesh was not available as he had electricity issue. 
12075047038 	26-01-2023 13:12 	00:01:38 
16177775775 	26-01-2023 13:35 	00:01:25 
15088012193 	26-01-2023 14:40 	00:00:20 	Pravesh and AJ both were available. 
			
VM's - 47 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15086536400 	26-01-2023 10:27 	00:02:15 	AJ was on call. 
17743123444 	26-01-2023 10:40 	00:00:06 
15082638486 	26-01-2023 10:45 	00:02:20 
17742874462 	26-01-2023 11:20 	00:02:08 
17742874462 	26-01-2023 11:23 	00:02:46 
17742759269 	26-01-2023 11:33 	00:02:40 	AJ was on break. 
15088165804 	26-01-2023 11:40 	00:02:45 
15084503777 	26-01-2023 11:41 	00:02:09 
16173128739 	26-01-2023 11:42 	00:02:09 
16173128739 	26-01-2023 12:09 	00:02:07 	AJ was on call. 
16177637353 	26-01-2023 12:10 	00:02:11 
15087880641 	26-01-2023 12:19 	00:02:15 
19782571764 	26-01-2023 12:32 	00:00:39 	AJ was on break. 
17819109918 	26-01-2023 12:37 	00:02:42 	AJ was updating booking 
15087339009 	26-01-2023 12:39 	00:02:12 
anonymous 	26-01-2023 12:39 	00:02:19 
anonymous 	26-01-2023 12:43 	00:00:09 	AJ was available, Pravesh was not available as he had electricity issue. 
16173128739 	26-01-2023 12:59 	00:00:08 
15083303890 	26-01-2023 13:05 	00:00:39 
12075047038 	26-01-2023 13:17 	00:00:36 
16173128739 	26-01-2023 13:18 	00:00:06 
19734079603 	26-01-2023 13:26 	00:00:38 
anonymous 	26-01-2023 13:29 	00:00:08 
15087260821 	26-01-2023 13:34 	00:00:11 
16177775775 	26-01-2023 13:35 	00:00:24 
16176861616 	26-01-2023 13:41 	00:00:14 	AJ was restarting bria. 
19788351750 	26-01-2023 13:44 	00:00:32 	AJ was available. 
15088871506 	26-01-2023 13:56 	00:02:42 	AJ was on call. 
15082595225 	26-01-2023 14:13 	00:00:34 	AJ was available, Pravesh was on call. 
19198800985 	26-01-2023 14:24 	00:02:32 	AJ and Pravesh both were on call. 
19784279433 	26-01-2023 15:16 	00:02:41 	AJ was on call, Pravesh was doing VM's. 
15084392313 	26-01-2023 15:26 	00:02:08 
19789942102 	26-01-2023 15:26 	00:02:07 
15084794062 	26-01-2023 15:31 	00:02:16 
15084794062 	26-01-2023 15:38 	00:02:28 
15084794062 	26-01-2023 15:45 	00:00:13 
15087260821 	26-01-2023 15:45 	00:00:11 
15087260821 	26-01-2023 15:58 	00:02:11 	AJ and Pravesh both were on call. 
15088681217 	26-01-2023 16:13 	00:02:10 	AJ was on break, Pravesh was on call. 
15084794062 	26-01-2023 16:22 	00:02:11 	AJ was on break, Pravesh was on call. 
16173128739 	26-01-2023 16:27 	00:00:07 	AJ was on break, Pravesh was calling a customer to collect payment. 
15084397072 	26-01-2023 16:27 	00:02:07 	AJ was on break, Pravesh was calling a customer to collect payment. 
19786026633 	26-01-2023 16:44 	00:02:10 	AJ was on call and Pravesh was doing VM's 
14078448036 	26-01-2023 18:08 	00:02:08 	Pravesh was on call, AJ's shift got over. 
15082599315 	26-01-2023 18:12 	00:02:40 
16073826684 	26-01-2023 18:15 	00:02:13 
15083410344 	26-01-2023 18:50 	00:02:41 
			
Calls In queue but didn't went to VM - 6 	
caller number 	Call time (EST) 	Call duration 	Remarks 
15086536400 	26-01-2023 09:59 	00:00:32 	AJ was on call. 
15086884489 	26-01-2023 10:35 	00:00:19 
15087407716 	26-01-2023 11:50 	00:01:56 
15088165804 	26-01-2023 12:17 	00:01:35 
16173205702 	26-01-2023 15:28 	00:01:00 	AJ was on call, Pravesh was doing VM's. 
15087359239 	26-01-2023 17:33 	00:01:49 	AJ was on break, Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, January 26, 2023 4:05:16 PM 
Subject: Release call report- 25th Jan 

Hi, 

Given below is the call report for 25th Jan. 86 calls were answered, 2 were missed and 12 calls went to voicemails. 

Total Incoming calls - 100 	Answered calls % - 86% 
			
Agents 	Calls answered 	Total Duration 	
Pravesh 	34 	02:43:59 	
Hannah 	34 	01:47:37 	
AJ 	18 	01:12:49 	
Grand Total 	86 	05:44:25 	
			
Missed calls - 2 		
Caller no. 	Call time (EST) 	Call duration 	Remarks. 
17812472962 	25-01-2023 13:02 	00:00:03 	Call duration was short 
15082774703 	25-01-2023 13:10 	00:00:04 	Call duration was short 
			
Voicemails - 12 		
Caller no. 	Call time (EST) 	Call duration 	Remarks. 
15083645953 	25-01-2023 10:15 	00:02:47 	Hannah and AJ were on call. 
16173726958 	25-01-2023 13:36 	00:02:41 	AJ and Pravesh were on call, Hannah was on break. 
12164103487 	25-01-2023 16:28 	00:02:48 	Hannah and Pravesh were on call, AJ was working on emails. 
13039029292 	25-01-2023 17:27 	00:02:45 	Pravesh and Hannah were on call, AJ was doing confirmation. 
15089427826 	25-01-2023 17:27 	00:02:37 	Pravesh and Hannah were on call, AJ was doing confirmation. 
14078448036 	25-01-2023 18:05 	00:02:42 	Pravesh was on call, others shift got over. 
15082545340 	25-01-2023 19:15 	00:02:10 	Pravesh was on call, others shift got over. 
15082545340 	25-01-2023 19:20 	00:00:09 	Pravesh was checking emails. 
15082545340 	25-01-2023 19:22 	00:02:09 
15082545340 	25-01-2023 19:27 	00:02:06 
19788045142 	25-01-2023 19:31 	00:00:33 
15088082862 	25-01-2023 19:36 	00:02:00 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, January 25, 2023 3:42:06 PM 
Subject: Release call report- 24th Jan 

Hi, 

Given below is the call report for 24th Jan. 12 calls were answered, and 7 calls went to voicemails. Additionally there were few calls which were in queue and didn't went to voicemails. 

Total Incoming calls - 19 		Calls answered % - 63% 
			
Agents 	Calls answered 	Total call duration 	
Hannah 	12 	00:54:58 	

VM's 			
caller number 	Call time (EST) 	Call duration 	Remarks 
16178330232 	24-01-2023 11:12 	00:02:36 	Hannah was on break. 
19788553697 	24-01-2023 11:23 	00:02:13 	Hannah was doing VM's 
15082753610 	24-01-2023 14:48 	00:02:13 	Hannah was doing VM's 
15083209994 	24-01-2023 16:31 	00:02:43 	Hannah was doing confirmation calls. 
15085720201 	24-01-2023 17:23 	00:02:44 	Hannah was doing confirmation calls. 
Anonymous 	24-01-2023 17:47 	00:02:08 	Hannah was doing VM's 
Anonymous 	24-01-2023 17:51 	00:02:30 	Hannah was doing VM's 

caller number 	Call time (EST) 	Call duration 	Remarks 
15084048104 	24-01-2023 10:20 	00:01:10 	These calls were in queue, didn't rang on any extention as Hannah was on another call or doing VM's. These calls didn't went to voicemail. 

16178520855 	24-01-2023 10:31 	00:01:02 
15087351213 	24-01-2023 11:14 	00:00:12 
17742872113 	24-01-2023 14:40 	00:00:04 
15085308158 	24-01-2023 14:41 	00:01:33 
19783339261 	24-01-2023 17:02 	00:01:14 
19783339261 	24-01-2023 17:05 	00:00:04 
17813540734 	24-01-2023 19:20 	00:01:47 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, January 24, 2023 3:56:29 PM 
Subject: Release call report- 23rd Jan 

Hi, 

Given below is the call report for 23rd Jan. 66 calls were answered, and 20 calls went to voicemails. 

Total incoming calls - 86 	calls answered % - 77 % 		
				
Agents 	Calls answered 	Total call duration 		
AJ 	38 	02:46:49 		
Pravesh 	25 	02:06:28 		
Pritish 	3 	00:18:51 		
Grand Total 	66 	05:12:08 		
				
Voicemails - 20 			
caller number 	Call time (EST) 	Call duration 	Remarks 	
15089636087 	23-01-2023 09:01 	00:02:33 	AJ was available, Call back done. 	
19787662468 	23-01-2023 09:24 	00:02:07 	AJ was on call. 	
16172168047 	23-01-2023 10:07 	00:02:43 	AJ was on call. 	
15083805508 	23-01-2023 11:21 	00:00:12 	AJ was on break, Pravesh was available(didn't rang on pravesh's ext) 	
16174602065 	23-01-2023 11:23 	00:02:09 	AJ was on break, Pravesh was available(didn't rang on pravesh's ext) 	
17743125115 	23-01-2023 11:27 	00:02:00 	AJ was on break, Pravesh was available. 	
19786608618 	23-01-2023 11:33 	00:02:11 	Pravesh was on call, AJ was on break. 	
18576360963 	23-01-2023 11:50 	00:02:14 	AJ and Pravesh both were on call. 	
15089636087 	23-01-2023 11:51 	00:02:07 	AJ and Pravesh both were on call, Call back done. 	
15089636087 	23-01-2023 11:53 	00:02:09 	AJ and Pravesh both were on call, Call back done. 	
15083308691 	23-01-2023 12:19 	00:00:08 	AJ was updating appointment and Pravesh was on call. 	
16174174206 	23-01-2023 12:51 	00:02:10 	AJ and Pravesh both were on call. 	
15084234082 	23-01-2023 13:02 	00:02:36 	AJ and Pravesh both were on call, Call back done. 	
17743125115 	23-01-2023 15:30 	00:02:46 	AJ was on break, Pravesh was on call. 	
19786774326 	23-01-2023 15:32 	00:02:24 	
18572048387 	23-01-2023 15:35 	00:00:49 	
17742751301 	23-01-2023 15:56 	00:00:12 	AJ was on call, Pravesh was on break. 	
16175936150 	23-01-2023 18:27 	00:00:50 	Pravesh was on call, other's shift got over. 	
19784432381 	23-01-2023 19:45 	00:02:14 	
13475740601 	23-01-2023 19:46 	00:02:52 	
				
Outgoing calls - 9 			
Agents 	OB calls 	Total call duration 		
Pravesh 	9 	00:35:28 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 5:04:28 PM 
Subject: Release call report- 22nd Jan 

Hi, 

Given below is the call report for 22nd Jan. 27 calls were answered, and 8 calls went to voicemails. 

Incoming calls - 35 	calls answered % - 77% 
			
Agent 	Calls answered 	Total duration 	
Pravesh 	27 	02:09:56 	
Grand Total 	27 	02:09:56 	
			
Vm's - 8 			
caller number 	Call time (EST) 	call duration 	Remarks 
15714390643 	22-01-2023 10:41 	00:02:07 	Pravesh was on call. 
12076501972 	22-01-2023 14:09 	00:00:08 	Pravesh was on break. 
19787293382 	22-01-2023 14:09 	00:02:42 	Pravesh was on break. 
17742148216 	22-01-2023 14:14 	00:02:41 	Pravesh was on break. 
17816260200 	22-01-2023 14:20 	00:02:24 	Pravesh was on break. 
15082595225 	22-01-2023 15:08 	00:02:32 	Pravesh was on call. 
15082595225 	22-01-2023 15:55 	00:02:11 	Pravesh was on call. 
13214123896 	22-01-2023 16:24 	00:02:09 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 4:33:30 PM 
Subject: Release call report- 21st Jan 

Hi, 

Given below is the call report for 21st Jan. 45 calls were answered, and 1 call was missed and 8 calls went to voicemails. 

Incoming calls - 54 	Calls answered % - 82% 	
				
Agents 	Calls answered 	Total Duration 		
AJ 	26 	01:56:05 		
Hannah 	19 	01:08:40 		
Grand Total 	45 	03:04:45 		
				
Missed calls - 1 				
caller number 	Call time ( EST) 	Call duration 	Remarks 	
15085791709 	21-01-2023 13:11 	00:00:12 	AJ was on call, Hannah was available. 	
				
VM's - 8 				
caller number 	Call time ( EST) 	Call duration 	Remarks 	
15088167350 	21-01-2023 13:28 	00:02:09 	Hannah was on break, AJ was on call. 	
17742751301 	21-01-2023 13:51 	00:02:09 	
18182121714 	21-01-2023 13:54 	00:00:08 	
15087425109 	21-01-2023 14:18 	00:00:12 	Hannah was on call, AJ was updating an appointment. 	
15089862330 	21-01-2023 14:21 	00:02:07 	AJ was on call, Hannah was available. 	
17814248460 	21-01-2023 15:08 	00:02:36 	Hannah was on call, AJ was on break. 	
15085451019 	21-01-2023 16:47 	00:02:14 	AJ was on call, Hannah was doing confirmations. 	
15085451019 	21-01-2023 16:51 	00:02:29 	AJ was on break, Hannah was doing confirmations. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Monday, January 23, 2023 3:59:56 PM 
Subject: Release call report- 20th Jan 

Hi, 

Given below is the call report for 20th Jan. 84 calls were answered, and 7 calls went to voicemails. 

Total incoming calls - 91 	call answered % - 92% 	

Agent 	Calls answered 	Total call duration 	
Pravesh 	29 	02:17:26 	
Hannah 	28 	01:39:31 	
Pritish 	27 	02:18:04 	
Grand Total 	84 	06:15:01 	
			
VM's 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15087400047 	20-01-2023 11:20 	00:00:33 	Pravesh and Pritish were on call,Hannah was on break. Call back done. 
18603776479 	20-01-2023 11:31 	00:00:12 	Pritish was on call, Pravesh and Hannah were calling a customer. 
17747221692 	20-01-2023 13:38 	00:02:08 	Pritish and Pravesh were on call, Hannah was on break. Call was answered later. 
15085966732 	20-01-2023 13:55 	00:00:10 	Pritish was on call, Hannah was on break and Pravesh was available. Call was answered later. 
17748234981 	20-01-2023 18:02 	00:02:49 	Pravesh was on call, other's shift got over. 
17742302934 	20-01-2023 18:05 	00:02:10 
17742302934 	20-01-2023 18:21 	00:02:08 
			
Outgoing calls - 11 		
Agent 	Calls answered 	Total call duration 	
Pravesh 	3 	00:16:26 	
Hannah 	8 	00:12:23 	
Grand Total 	11 	00:28:49 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, January 20, 2023 4:15:46 PM 
Subject: Release call report- 19th Jan 

Hi, 

Given below is the call report for 19th Jan. 60 calls were answered, 2 calls were missed and 26 calls went to voicemails. 

Incoming calls - 88 	Calls answered % - 68% 
			
Agent 	Calls answered 	Total call duration 	
Pravesh 	28 	02:24:34 	
Erah 	18 	01:41:22 	
Pritish 	14 	01:32:51 	
Grand Total 	60 	05:38:47 	
			
Missed call - 2 			
caller number 	Call time (EST) 	Call duration 	Remarks 
15089862330 	19-01-2023 18:18 	00:00:04 	Call duration was short, Pravesh was available. 
15089862330 	19-01-2023 18:21 	00:00:04 	Call duration was short, Pravesh was available. 
			
VM's - 26 			
caller number 	Call time (EST) 	Call duration 	Remarks 
16176949540 	19-01-2023 09:55 	00:02:07 	Erah was on call. 
15087355161 	19-01-2023 10:05 	00:02:11 
12017888472 	19-01-2023 10:08 	00:02:11 
15082087775 	19-01-2023 10:12 	00:02:13 
16176861616 	19-01-2023 10:37 	00:02:13 
17747661078 	19-01-2023 10:39 	00:02:13 
15089719763 	19-01-2023 10:40 	00:03:47 
15089041132 	19-01-2023 10:41 	00:02:50 
15082087775 	19-01-2023 11:02 	00:02:38 
15085233920 	19-01-2023 11:44 	00:02:08 
17742498877 	19-01-2023 11:55 	00:02:43 
15164586389 	19-01-2023 12:08 	00:02:11 
15164586389 	19-01-2023 12:12 	00:02:06 
16177948468 	19-01-2023 12:32 	00:02:12 	Erah was on break. 
17745731417 	19-01-2023 14:39 	00:00:08 	Pravesh was on call, Erah was not available. 
17745731417 	19-01-2023 14:43 	00:00:43 
16037592155 	19-01-2023 14:43 	00:00:12 
15087409308 	19-01-2023 14:44 	00:00:26 
16037592155 	19-01-2023 14:51 	00:00:08 
14134788232 	19-01-2023 17:50 	00:00:44 	Pravesh was on call. 
15083200825 	19-01-2023 18:29 	00:00:30 	Pravesh was calling FD. 
15088269920 	19-01-2023 18:41 	00:02:42 
17743033209 	19-01-2023 18:44 	00:02:14 
17743033209 	19-01-2023 18:47 	00:02:22 
16177749723 	19-01-2023 19:03 	00:02:09 	Pravesh was on call. 
16178036890 	19-01-2023 19:30 	00:02:13 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, January 19, 2023 5:41:03 PM 
Subject: Release call report- 18th Jan 

Hi, 

Given below is the call report for 18th Jan. 95 calls were answered, 4 calls were missed and 5 calls went to voicemails. 

Incoming calls - 104 	Calls answered % - 91% 
			
Agent 	Calls answered 	Total Duration 	
Pravesh 	40 	02:28:05 	
Erah 	28 	01:59:42 	
Hannah 	27 	01:38:51 	
Grand Total 	95 	06:06:38 	
			
Missed calls - 4 			
caller number 	Call time (EST) 	call duration 	Remarks 
13399701965 	18-01-2023 11:41 	00:00:32 	Erah and Hannah were on call, Rang on pravesh extention but he answered another call at same time. 
15088731062 	18-01-2023 13:36 	00:00:04 	Call duration was short, was picked up later. 
15088731062 	18-01-2023 15:02 	00:00:09 	Call duration was short, Pravesh was available. 
15088682649 	18-01-2023 17:54 	00:02:46 	Rang on Erah and Hannah's extention, was answered later. Pravesh was on break. 
			
VM's - 5 			
caller number 	Call time (EST) 	call duration 	Remarks 
17742799792 	18-01-2023 10:17 	00:00:37 	Hannah was on call, Erah was trying to login on Weconnect. 
15084505270 	18-01-2023 11:42 	00:00:47 	All were on call. 
14014734999 	18-01-2023 18:39 	00:02:41 	Pravesh was on call, other's shift got over. 
15082157049 	18-01-2023 19:10 	00:02:33 	Pravesh was on call, other's shift got over. 
15088163888 	18-01-2023 19:11 	00:02:30 	Pravesh was on call, other's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, January 19, 2023 11:59:28 AM 
Subject: Re: Release call report- 13th Jan 

Hi, 

The calls directly went to voicemails. 

Thanks, 
Gaurav 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, January 18, 2023 9:58:16 PM 
Subject: Re: Release call report- 13th Jan 

Hi Gaurav, 

As per the EST time the shift ends at 1900 Hrs on Friday and the call which were missed are after 1900 hrs. Could you please advise which extention these calls came into because Pravesh's shift was over by that time. 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 18, 2023 6:38:49 PM 
Subject: Release call report- 13th Jan 

Hi ma'am 

Given below is the report for 13th Jan 

Incoming calls - 94 	Call answered % - 88% 
			
Agent 	Calls answered 	Total call duration 	
Pravesh 	36 	03:01:05 	
Hannah 	24 	01:37:17 	
Pritish 	18 	01:50:17 	
Erah 	5 	00:30:06 	
Grand Total 	83 	06:58:45 	
			
VM's - 11 			
caller no. 	Call Time (EST) 	Call duration 	Remarks 
15086244700 	13-01-2023 11:30 	00:00:49 	Pravesh and Erah were on call, Hannah was checking emails. 
15083977434 	13-01-2023 11:33 	00:00:55 
17742761839 	13-01-2023 16:49 	00:00:08 	Pritish and Pravesh were on call, Hannah was doing confirmation calls. 
15084392755 	13-01-2023 16:59 	00:00:27 
17742451397 	13-01-2023 16:59 	00:00:40 
16174703657 	13-01-2023 17:14 	00:00:12 
19787603246 	13-01-2023 17:45 	00:00:50 	Pritish and Hannah were on call, Pravesh was on break. 
16175993107 	13-01-2023 17:50 	00:00:44 
14107086992 	13-01-2023 19:30 	00:00:34 	No Status of Pravesh on group, not logged in on Bria. 
15086678800 	13-01-2023 19:32 	00:00:26 
19788705058 	13-01-2023 19:48 	00:00:33 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, January 17, 2023 9:06:48 PM 
Subject: Re: Release call report- 16th Jan 

Hi Gaurav, 

This is only for yesterday, I asked u to send all reports since last report. Please send for 13, 14 and 15 as well 

Sent from my iPhone 

On 17 Jan 2023, at 20:31, Gaurav Yadav <[email-masked]> wrote: 

BQ_BEGIN

Hi, 

Given below is the call report for 16th Jan. 61 calls were answered, 1 call was missed and 1 call went to voicemail. 

	Total incoming calls - 63 	calls answered % - 97% 

	Agent 	Calls answered 	Total call duration 	
	Pravesh 	24 	01:40:13 	
	Hannah 	19 	01:07:06 	
	Erah 	18 	01:31:33 	
	Grand Total 	61 	04:18:52 	

	Missed calls - 1 		
	caller number 	Call time(EST) 	Call duration 	Remarks 
	16175288059 	16-01-2023 12:02 	00:00:20 	Everyone was available. 
				
	VM -1 			
	caller number 	Call time(EST) 	Call duration 	Remarks 
	17742581215 	16-01-2023 11:17 	00:00:35 	Pravesh and Erah were on call. Hannah was on break. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, January 13, 2023 7:09:50 PM 
Subject: Release call report- 12th Jan 

Hi, 

Given below is the call report for 12th Jan. 70 calls were answered, 8 calls were missed and 34 calls went to voicemails. 

				
	Total Incoming calls - 112 		Calls answered % - 62.5 
				
	Agents 	Calls answered 	Total Duration 	
	Erah 	45 	03:08:54 	
	Pravesh 	25 	01:34:39 	
	Grand Total 	70 	04:43:33 	
				
	Missed calls - 8 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	17852687932 	12-01-2023 14:36 	00:00:03 	Call duration was short. Pravesh was available. 
	14015397940 	12-01-2023 16:09 	00:00:09 
	17818016620 	12-01-2023 17:59 	00:00:30 	Pravesh was checking VM's, Erah shift got over,but there were missed calls on her extention. 
	16172436000 	12-01-2023 18:05 	00:00:11 
	16172436000 	12-01-2023 18:06 	00:00:30 
	17742751301 	12-01-2023 18:27 	00:00:18 
	17745124887 	12-01-2023 18:28 	00:00:18 
	15089862330 	12-01-2023 19:16 	00:00:24 	Pravesh was checking VM's. 
				
	Voicemails -34 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	14107086992 	12-01-2023 10:49 	00:00:45 	Erah was on call 
	17743295965 	12-01-2023 10:53 	00:00:12 
	17743295965 	12-01-2023 10:55 	00:00:08 
	17743295965 	12-01-2023 10:59 	00:00:08 
	19788700890 	12-01-2023 11:01 	00:00:12 
	16172759916 	12-01-2023 11:16 	00:00:09 
	16174290186 	12-01-2023 11:17 	00:00:04 
	17163521358 	12-01-2023 11:18 	00:00:29 
	19782737067 	12-01-2023 11:18 	00:00:08 
	15083311788 	12-01-2023 12:04 	00:00:05 	Erah was on break. 
	15083311788 	12-01-2023 12:23 	00:00:05 	Erah was on call 
	16179223460 	12-01-2023 12:32 	00:01:16 
	16175100036 	12-01-2023 12:37 	00:00:11 
	15083311788 	12-01-2023 12:42 	00:00:08 
	15088640667 	12-01-2023 12:43 	00:00:29 
	16175100036 	12-01-2023 13:36 	00:00:38 	Erah was on call, Pravesh was doing VM's 
	17742392257 	12-01-2023 13:38 	00:00:40 
	17742392257 	12-01-2023 13:42 	00:00:30 
	15088647662 	12-01-2023 15:22 	00:00:30 	Pravesh was on call, Erah was available. 
	15082462247 	12-01-2023 15:50 	00:00:26 	Erah was on call, Pravesh was on break. 
	17742580293 	12-01-2023 15:50 	00:00:07 
	17742580293 	12-01-2023 15:53 	00:00:07 
	15087694403 	12-01-2023 15:56 	00:00:14 	Erah was available, Pravesh was on break. 
	15084981668 	12-01-2023 16:08 	00:01:11 	Erah and Pravesh both were on call. 
	15087366168 	12-01-2023 16:14 	00:00:44 	Erah was on call, Pravesh was calling a customer. 
	anonymous 	12-01-2023 16:15 	00:00:09 	Erah was on call, Pravesh was calling a customer. 
	16178754880 	12-01-2023 17:04 	00:00:09 	Erah was available, Pravesh was on break. 
	16178754880 	12-01-2023 17:12 	00:00:02 	Erah was on call, Pravesh was on break. 
	15088537802 	12-01-2023 17:15 	00:00:41 	Erah was on call, Pravesh was on break. 
	16172436000 	12-01-2023 18:03 	00:00:07 	Pravesh was checking VM's 
	17818016620 	12-01-2023 18:03 	00:00:34 	Pravesh was checking VM's 
	15085774566 	12-01-2023 19:10 	00:00:09 	Pravesh was on call. 
	19784076549 	12-01-2023 19:17 	00:00:41 	Pravesh was checking VM's. 
	19788338198 	12-01-2023 19:19 	00:00:26 	Pravesh was checking VM's. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, January 12, 2023 3:05:34 PM 
Subject: Release call report- 11th Jan 

Hi, 

Given below is the call report for 11th Jan. 92 calls were answered, 6 calls were missed and 22 calls went to voicemails. 

	
Total Incoming calls - 120 
	Calls answered % - 76% 	
				
	Agents 	Calls answered 	Total call duration 	
	Hannah 	43 	02:55:41 	
	Pravesh 	38 	02:37:43 	
	Pritish 	11 	01:27:36 	
	Grand Total 	92 	07:01:00 	

	Missed calls - 6 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15086480195 	11-01-2023 11:02 	00:00:22 	Hannah and Pravesh were available, Pritish was on OB call. 
	19787602152 	11-01-2023 11:55 	00:01:30 	Pravesh was on call, Hannah was available. 
	15084984830 	11-01-2023 11:57 	00:01:30 
	16176862318 	11-01-2023 11:56 	00:01:30 
	19787602152 	11-01-2023 12:03 	00:01:30 
	anonymous 	11-01-2023 17:02 	00:01:06 	Pravesh and Pritish were available, Hannah was doing VM's. 
				
	Voicemails - 22 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15086480195 	11-01-2023 10:06 	00:00:13 	Hannah was on call, Pritish was doing confirmations 
	15086480195 	11-01-2023 10:08 	00:00:48 
	19783925957 	11-01-2023 10:12 	00:00:43 	Hannah was available. 
	15087524727 	11-01-2023 10:14 	00:00:40 
	15087524727 	11-01-2023 10:18 	00:00:10 
	17817064800 	11-01-2023 10:23 	00:00:47 	Hannah was on call, Pritish was doing confirmations 
	15087524727 	11-01-2023 10:25 	00:00:36 
	18624380333 	11-01-2023 10:27 	00:00:09 
	18624380333 	11-01-2023 10:30 	00:00:44 
	17742910292 	11-01-2023 10:36 	00:00:39 
	19788955205 	11-01-2023 10:42 	00:00:40 
	19209018484 	11-01-2023 10:42 	00:00:11 
	17743180296 	11-01-2023 10:43 	00:00:10 
	15083208189 	11-01-2023 11:36 	00:00:42 	Hannah and Pravesh were on call. 
	15083416366 	11-01-2023 11:59 	00:00:33 	Pravesh was on call, Hannah was available. 
	16176862318 	11-01-2023 12:00 	00:00:43 	Pravesh was on call, Hannah was available. 
	15085617558 	11-01-2023 12:40 	00:00:07 	Pravesh and Hannah were on call. Pritish was on break. 
	15083341000 	11-01-2023 13:49 	00:00:34 	Pravesh and Pritish were on call, Hannah was on break. 
	15085231138 	11-01-2023 17:47 	00:00:44 	Pritish and Hannah were on call, and Pravesh was on break. 
	15086252069 	11-01-2023 18:58 	00:00:09 	Pravesh was on call. 
	15083311788 	11-01-2023 19:56 	00:00:10 
	15085235561 	11-01-2023 19:56 	00:00:08 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, January 11, 2023 5:37:59 PM 
Subject: Release call report- 10th Jan 

Hi, 
Given below is the call report for 10th Jan. 15 calls were answered, and 19 calls went to voicemails. 

	Total Incoming calls - 34 		Calls answered % -42% 

	Agents 	Calls answered 	Total Call duration 	
	Hannah 	15 	00:52:43 	

	VM 			
	caller number 	Call time (EST) 	Call duration 	Remarks 
	15082510405 	10-01-2023 11:23 	00:00:13 	Hannah was on call 
	16174174001 	10-01-2023 11:24 	00:00:45 	Hannah was on call 
	15082411083 	10-01-2023 11:39 	00:00:43 	Hannah was on break 
	15087362420 	10-01-2023 11:41 	00:00:09 	Hannah was on break 
	19788338198 	10-01-2023 14:21 	00:00:24 	Hannah was doing VM's 
	15088731628 	10-01-2023 14:37 	00:00:33 
	15083358925 	10-01-2023 14:55 	00:00:48 
	15087367504 	10-01-2023 15:00 	00:00:16 
	19782737067 	10-01-2023 15:01 	00:00:43 
	15088731628 	10-01-2023 15:11 	00:00:30 
	16176505715 	10-01-2023 15:31 	00:00:08 
	16175957679 	10-01-2023 15:54 	00:00:43 	Hannah was doing confirmation calls 
	16175957679 	10-01-2023 15:57 	00:00:38 
	18054535035 	10-01-2023 16:13 	00:00:12 
	17742530585 	10-01-2023 16:20 	00:00:41 
	16178945552 	10-01-2023 17:13 	00:00:13 	Hannah was doing VM's 
	15083307377 	10-01-2023 17:14 	00:00:26 
	17744209611 	10-01-2023 17:21 	00:00:05 
	15082083647 	10-01-2023 17:23 	00:00:07 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 29, 2022 2:07:44 PM 
Subject: Release call report- 28th Dec 

Hi, 
Given below is the call report for 28th Dec. 97 calls were answered, 1 were missed and 63 calls went to voicemails. 

	Total incoming calls - 161 		Calls answered % - 60% 
					
	Name 	Calls answered 	Total Call duration 		
	Pravesh 	50 	03:20:53 		
	Pritish 	29 	02:48:14 		
	Hannah 	18 	01:03:07 		
	Grand Total 	97 	07:12:14 		
					
	Missed calls - 1 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	15084985122 	28-12-2022 12:57 	00:00:36 	Pritish and Pravesh were facing issues with Bria, Hannah was doing VM's 	
					
	VM - 63 				
	caller number 	Call time (EST) 	Duration 	Remarks 	
	19785497408 	28-12-2022 10:05 	00:00:47 	Hannah and Pritish were on call. 	
	19788750991 	28-12-2022 10:13 	00:00:11 	
	19784074911 	28-12-2022 10:24 	00:00:38 	
	19788210964 	28-12-2022 11:09 	00:00:34 	Pravesh was on call, Hannah was on break and Pritish was on OB Call. 	
	14133207971 	28-12-2022 11:12 	00:00:44 	
	14133207971 	28-12-2022 11:15 	00:00:36 	
	15082843858 	28-12-2022 11:19 	00:00:41 	Pravesh was on call, Hannah was doing VM's and Pritish was on OB Call. 	
	19788551929 	28-12-2022 11:26 	00:00:36 	
	14045090334 	28-12-2022 11:27 	00:00:11 	
	16179329206 	28-12-2022 11:29 	00:00:18 	
	15087373497 	28-12-2022 11:30 	00:00:12 	
	15082843858 	28-12-2022 11:33 	00:00:39 	Pravesh and Hannah were on call, Pritish was on OB call. 	
	16175480778 	28-12-2022 11:40 	00:00:39 	All were on call. 	
	17742580293 	28-12-2022 11:43 	00:00:10 	Hannah and Pravesh were on call. Pritish was sorting a client situation. 	
	19785688918 	28-12-2022 11:47 	00:00:45 	Pravesh was on call, Hannah was doing VM's and Pritish was sorting a client situation. 	
	15083412674 	28-12-2022 11:48 	00:00:12 	
	15084787286 	28-12-2022 11:51 	00:00:29 	
	15084985122 	28-12-2022 11:55 	00:00:47 	
	15083806541 	28-12-2022 11:55 	00:00:12 	
	15082728292 	28-12-2022 11:55 	00:00:07 	
	15083415296 	28-12-2022 11:58 	00:00:09 	
	15084009155 	28-12-2022 12:01 	00:00:26 	
	15084009155 	28-12-2022 12:04 	00:00:54 	
	15083415296 	28-12-2022 12:07 	00:00:34 	
	19788551929 	28-12-2022 12:07 	00:00:05 	
	14045090334 	28-12-2022 12:15 	00:00:13 	
	15089834082 	28-12-2022 12:20 	00:00:08 	
	15083806628 	28-12-2022 12:22 	00:00:10 	
	17742546806 	28-12-2022 12:26 	00:00:14 	
	15085235561 	28-12-2022 12:27 	00:00:13 	
	15082728292 	28-12-2022 12:29 	00:00:12 	
	17742546806 	28-12-2022 12:29 	00:00:12 	
	19083104351 	28-12-2022 12:31 	00:00:08 	
	15082728292 	28-12-2022 12:32 	00:00:49 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	16175841584 	28-12-2022 12:40 	00:00:48 	
	18609194959 	28-12-2022 12:45 	00:00:13 	
	15083678034 	28-12-2022 12:53 	00:00:09 	Pritish and Pravesh were facing issues with Bria, Hannah was doing VM's 	
	15083308379 	28-12-2022 12:53 	00:00:09 	
	18609194959 	28-12-2022 12:54 	00:00:25 	
	15088781059 	28-12-2022 12:54 	00:00:05 	
	15084399266 	28-12-2022 12:55 	00:00:38 	
	15083308379 	28-12-2022 12:56 	00:00:30 	
	17817064800 	28-12-2022 12:58 	00:00:29 	
	19786210520 	28-12-2022 12:59 	00:00:44 	
	15084985122 	28-12-2022 13:01 	00:00:50 	
	17742546806 	28-12-2022 13:03 	00:00:30 	
	19786210520 	28-12-2022 13:03 	00:00:24 	
	16173045941 	28-12-2022 13:20 	00:00:11 	Pritish was on a call, Pravesh was restarting his PC and Hannah was on VM's 	
	15088781059 	28-12-2022 13:23 	00:00:10 	
	18576360740 	28-12-2022 13:25 	00:00:34 	
	15089440807 	28-12-2022 13:33 	00:00:46 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	16176975267 	28-12-2022 14:09 	00:00:13 	Pritish was calling a client, Pravesh was on call and Hannah was on break. 	
	anonymous 	28-12-2022 14:36 	00:00:10 	Pritish was on call, Pravesh was on break and Hannah was doing VM's 	
	17745700144 	28-12-2022 15:10 	00:00:08 	Pritish and Pravesh were on call, Hannah was doing VM's 	
	15087359117 	28-12-2022 15:14 	00:00:12 	
	15082720801 	28-12-2022 15:38 	00:01:07 	Pritish and Pravesh were on call, Hannah was doing confirmation calls. 	
	15085604375 	28-12-2022 16:24 	00:00:10 	Pritish was on call, Pravesh was on break and Hannah was doing confirmations. 	
	14133648693 	28-12-2022 18:46 	00:00:55 	Pravesh was on call. 	
	17818838837 	28-12-2022 18:48 	00:00:09 	
	17817064800 	28-12-2022 18:48 	00:00:42 	Pravesh was calling Frontdesk. 	
	17818838837 	28-12-2022 18:51 	00:00:44 	
	17818838837 	28-12-2022 19:01 	00:00:03 	
	15089047532 	28-12-2022 19:08 	00:00:12 	Pravesh was on call. 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, December 23, 2022 7:46:08 PM 
Subject: Release call report- 22nd Dec 

Hi, 
Given below is the call report for 22nd Dec. 54 calls were answered, 4 were missed and 45 calls went to voicemails. 

	Total incoming calls - 103 	Calls answered % - 52 % 	
				
	Agents 	Calls answered 	Total call duration 	
	Erah 	32 	02:21:44 	
	Pravesh 	22 	01:49:00 	
	Grand Total 	54 	04:10:44 	
				
	Missed calls - 4 		
	caller number 	Call time 	Duration 	Remarks 
	15087357616 	22-12-2022 14:13 	00:00:27 	Erah was on call, Pravesh was available. 
	15086853895 	22-12-2022 16:23 	00:01:30 	Pravesh was on call, Erah was on break. 
	17817718847 	22-12-2022 16:27 	00:00:08 	Pravesh was on call, Erah was on break. 
	15083341000 	22-12-2022 16:32 	00:01:30 	Pravesh was on call, Erah was on break. 
				
	Voicemails- 45 		
	caller number 	Call time 	Duration 	Remarks 
	15084543697 	22-12-2022 10:03 	00:00:37 	Erah was on a call. 
	19788708075 	22-12-2022 10:07 	00:00:39 	Erah was on a call. 
	15083350940 	22-12-2022 10:53 	00:00:40 	Erah was available. 
	16039694521 	22-12-2022 10:53 	00:00:42 	Erah was available. 
	19788704854 	22-12-2022 11:20 	00:00:30 	Erah was on a call. 
	18572223485 	22-12-2022 11:22 	00:00:12 
	15087691369 	22-12-2022 11:27 	00:00:14 
	15087691369 	22-12-2022 11:30 	00:00:43 
	17749999022 	22-12-2022 11:34 	00:00:37 	Erah was calling a client. 
	19788704854 	22-12-2022 11:46 	00:00:04 
	16179019773 	22-12-2022 11:47 	00:00:33 
	19788704854 	22-12-2022 12:08 	00:00:38 	Erah was on a call. 
	17742704251 	22-12-2022 12:17 	00:00:35 
	15084543697 	22-12-2022 13:19 	00:00:09 	Erah and Pravesh both were on call. 
	15083341000 	22-12-2022 13:59 	00:00:12 	Erah was on call, Pravesh was doing VM's. 
	15089440090 	22-12-2022 13:59 	00:00:45 	Erah was on call, Pravesh was doing VM's. 
	17742392636 	22-12-2022 14:58 	00:00:40 	Pravesh was on call, Erah was calling a client. 
	19788536506 	22-12-2022 14:59 	00:00:41 	Pravesh was on call, Erah was calling a client. 
	16035400485 	22-12-2022 15:33 	00:00:11 	Erah was on call, Pravesh was on break. 
	17742530168 	22-12-2022 15:53 	00:00:29 
	17742880192 	22-12-2022 15:55 	00:00:33 
	15083693099 	22-12-2022 16:04 	00:00:04 	Pravesh was on call, Erah was on break. 
	14014873706 	22-12-2022 16:13 	00:00:12 
	17817718847 	22-12-2022 16:17 	00:00:12 
	16175131667 	22-12-2022 16:18 	00:00:13 
	17817718847 	22-12-2022 16:19 	00:00:30 
	15086853895 	22-12-2022 16:22 	00:00:07 
	17817718847 	22-12-2022 16:22 	00:00:04 
	16175131667 	22-12-2022 16:22 	00:00:09 
	17817718847 	22-12-2022 16:24 	00:00:04 
	17817718847 	22-12-2022 16:27 	00:00:04 
	15083341000 	22-12-2022 16:29 	00:00:12 
	17817718847 	22-12-2022 16:30 	00:00:03 
	15082506319 	22-12-2022 16:38 	00:00:34 
	16175131667 	22-12-2022 16:56 	00:00:12 
	15085617558 	22-12-2022 17:29 	00:00:09 	Pravesh was on break, Erah was available. 
	16035400485 	22-12-2022 17:29 	00:00:38 
	15084543697 	22-12-2022 17:45 	00:00:27 	Pravesh was on break, Erah was calling a client. 
	19788536506 	22-12-2022 17:49 	00:00:07 
	15084508677 	22-12-2022 18:39 	00:00:27 	Pravesh was doing VM's 
	15088870656 	22-12-2022 18:58 	00:00:08 
	19788536506 	22-12-2022 19:05 	00:00:10 
	15082462601 	22-12-2022 19:08 	00:00:13 
	19788536506 	22-12-2022 19:10 	00:00:03 
	15083538024 	22-12-2022 20:30 	00:00:12 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 22, 2022 5:36:42 PM 
Subject: Release call report- 21st Dec 

Hi, 
Given below is the call report for 21st Dec. 63 calls were answered, and 2 calls went to voicemails. 

	Total Incoming calls - 65 	Calls answered % - 97% 

	Agent 	Calls answered 	Total Call duration 	
	Pravesh 	31 	02:15:47 	
	Hannah 	21 	01:29:59 	
	Erah 	11 	01:08:01 	
	Grand Total 	63 	04:53:47 	
				
	Voicemails -2 		
	caller number 	Call time (EST) 	Call duration 	Remarks 
	17818612460 	21-12-2022 13:23 	00:00:35 	Hannah and Erah were on call, Pravesh was available. 
	15085662994 	21-12-2022 18:33 	00:00:45 	Pravesh was on call. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, December 21, 2022 5:55:50 PM 
Subject: Release call report- 20th Dec 

Hi, 
Given below is the call report for 20th Dec. 12 calls were answered, and 12 calls went to voicemails. 

	Incoming calls - 24 		Calls answered % - 50% 
				
	Name 	Calls answered 	Total Call Duration 	
	Hannah 	12 	01:10:30 	
	Grand Total 	12 	01:10:30 	
				
	Voicemails - 12 			
	caller number 	Call time (EST) 	call duration 	Remarks 
	17815725703 	20-12-2022 09:00 	00:01:06 	Hannah was working on voicemails. 
	16174777374 	20-12-2022 13:41 	00:00:33 	Hannah was on a break. 
	15082025070 	20-12-2022 14:56 	00:00:13 	Hannah was replying to an email. 
	17742761122 	20-12-2022 16:37 	00:00:08 	Hannah was doing confirmation calls. 
	16173127309 	20-12-2022 16:44 	00:00:43 
	17038888376 	20-12-2022 16:48 	00:00:09 
	15084543697 	20-12-2022 16:59 	00:00:10 
	12035810696 	20-12-2022 17:02 	00:00:12 
	18457054197 	20-12-2022 17:07 	00:00:01 
	17742426067 	20-12-2022 17:46 	00:00:43 	Hannah was on break. 
	17746330397 	20-12-2022 18:20 	00:00:34 	Hannah's shift got over. 
	16034905111 	20-12-2022 18:21 	00:00:09 	Hannah's shift got over. 

From: "Gaurav Yadav" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:49:16 PM 
Subject: Re: Release call report- 19th Dec 

Hi, 
Total Duration means total time on calls. 

From: "Pritish Nandi" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:48:06 PM 
Subject: Re: Release call report- 19th Dec 

Hi Gaurav, 

Can you advise what does Total duration means. I was logged in an online yesterday for 5 hours or so but it says 55 mins. Is this the total call time? 

Regards, 
Pritish 

From: "gaurav yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, December 20, 2022 6:31:22 PM 
Subject: Release call report- 19th Dec 

Hi, 
Given below is the call report for 19th Dec. 66 calls were answered, 3 were missed and 14 calls went to voicemails. 

	Incoming calls - 83 		Calls answered % - 80% 

	Name 	Calls Answered 	Total Duration 	
	Pravesh 	28 	03:16:01 	
	Erah 	20 	02:24:23 	
	Hannah 	14 	00:42:04 	
	Pritish 	4 	00:55:25 	
	Grand Total 	66 	07:17:53 	
				
	Missed calls - 3 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17744372240 	19-12-2022 09:47 	00:00:30 	Hannah took a short break and Erah was available. 
	17745124887 	19-12-2022 09:55 	00:00:15 	Erah was calling FD, Hannah was on call. 
	15086889026 	19-12-2022 12:41 	00:00:38 	Hannah and Erah were on call, Pravesh was available 
				
	Voicemails - 14 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	12076924177 	19-12-2022 11:12 	00:00:46 	Pravesh was on call, Erah was on call and Hannah was on break. 
	15082694589 	19-12-2022 12:51 	00:00:07 	Pravesh and Erah were on call, hannah reached Bria weekly limit. 
	18592703122 	19-12-2022 13:07 	00:00:41 	Hannah was on call, Pravesh was restarting Bria and Erah was calling a client 
	15089305781 	19-12-2022 13:15 	00:00:42 
	15086889026 	19-12-2022 13:21 	00:00:07 
	12035213838 	19-12-2022 16:47 	00:00:08 	Erah and Pravesh were on call, No status of Hannah on group. 
	17817189837 	19-12-2022 16:47 	00:00:30 
	17817189837 	19-12-2022 16:51 	00:00:50 
	15082827676 	19-12-2022 16:51 	00:00:13 
	15084983749 	19-12-2022 16:52 	00:00:32 
	12035213838 	19-12-2022 16:52 	00:00:06 
	13156578569 	19-12-2022 16:56 	00:00:47 
	17817189837 	19-12-2022 16:57 	00:00:40 
	18592703122 	19-12-2022 16:59 	00:00:27 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Friday, December 16, 2022 6:37:03 PM 
Subject: Release call report- 15th Dec 

Hi, 
Given below is the call report for 15th Dec. 56 calls were answered, 2 were missed and 26 calls went to voicemails. 

	Total Incoming calls -84 	Calls answered % - 67% 
				
	Agent 	Calls answered 	Total Duration 	
	Erah 	35 	03:21:49 	
	Pravesh 	21 	01:54:13 	
	Grand Total 	56 	05:16:02 	
				
	Missed calls - 2 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	17745638379 	15-12-2022 09:45 	00:00:03 	Call Duration was short, Erah was available. 
	15082028274 	15-12-2022 17:33 	00:00:30 	Pravesh was on break, Erah was available. 
				
	Voicemails - 26 			
	caller number 	Call time (EST) 	Duration 	Remarks 
	16179685388 	15-12-2022 10:07 	00:00:12 	Erah was on call. 
	19787290470 	15-12-2022 10:14 	00:00:38 	Erah was calling front desk. 
	19788550697 	15-12-2022 10:18 	00:00:11 	Erah was on call. 
	15088264526 	15-12-2022 10:19 	00:00:14 
	15088264526 	15-12-2022 10:22 	00:00:08 
	12033143255 	15-12-2022 10:24 	00:00:28 
	12064302676 	15-12-2022 10:36 	00:00:33 
	16178355533 	15-12-2022 10:37 	00:00:43 
	17745737657 	15-12-2022 10:47 	00:00:25 	Erah was available. 
	17742777734 	15-12-2022 11:20 	00:00:09 	Erah was on call. 
	19786181468 	15-12-2022 11:22 	00:00:35 
	15085747511 	15-12-2022 11:31 	00:00:08 
	15085747511 	15-12-2022 11:33 	00:00:05 
	15089325757 	15-12-2022 11:38 	00:00:03 
	15085177849 	15-12-2022 11:40 	00:00:31 
	15085747511 	15-12-2022 11:45 	00:00:08 
	19786181468 	15-12-2022 11:48 	00:00:13 
	17742777734 	15-12-2022 11:57 	00:00:11 
	15084145955 	15-12-2022 12:25 	00:00:36 
	16176979424 	15-12-2022 12:34 	00:00:09 
	16176979424 	15-12-2022 12:38 	00:00:24 
	17745737657 	15-12-2022 13:58 	00:00:07 	Erah and Pravesh both were on call. 
	15089325757 	15-12-2022 13:59 	00:00:40 
	17744371574 	15-12-2022 14:06 	00:00:10 	Pravesh was on call, Erah was available. 
	15084800696 	15-12-2022 14:34 	00:00:28 	Erah was on call, Pravesh was doing VM's. 
	19788708075 	15-12-2022 14:52 	00:00:11 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, December 15, 2022 7:17:58 PM 
Subject: Release call report- 14th Dec 

Hi, 
Given below is the call report for 14th Dec. 47 calls were answered, 32 calls went to voicemails. 

< 

	Total Incoming calls- 79 	Calls answered % - 59% 	
					
	Agent 	Calls answered 	Total Duration 		
	Pravesh 	34 	02:07:05 		
	Erah 	13 	01:24:20 		
	Grand Total 	47 	03:31:25 		
					
	voicemails- 32 				
	caller number 	Call time(EST) 	Call duration 	Remarks 	
	15089862330 	14-12-2022 10:48 	00:00:37 	Erah was on call. 	
	17745351994 	14-12-2022 10:53 	00:00:12 	
	15086671156 	14-12-2022 10:54 	00:00:33 	
	15082464813 	14-12-2022 10:55 	00:00:42 	
	17743642919 	14-12-2022 11:10 	00:00:30 	Erah was checking email, Pravesh was on call. 	
	19788958407 	14-12-2022 11:32 	00:00:36 	Erah was checking email,Pravesh was calling a customer. 	
	15086671156 	14-12-2022 11:35 	00:00:06 	
	18609618470 	14-12-2022 11:42 	00:00:43 	
	15082778044 	14-12-2022 11:43 	00:00:27 	
	18609618470 	14-12-2022 11:45 	00:00:31 	Erah was checking emails, Pravesh was on break. 	
	17818016620 	14-12-2022 11:50 	00:00:43 	Erah was checking email, Pravesh was on call. 	
	19732242004 	14-12-2022 11:58 	00:00:34 	Erah was on emails, Pravesh was available. 	
	15088081593 	14-12-2022 12:11 	00:00:15 	Erah was checking email, Pravesh was on call. 	
	15084799644 	14-12-2022 12:17 	00:00:36 	
	15088081593 	14-12-2022 12:18 	00:00:11 	
	15088731101 	14-12-2022 12:29 

BQ_END