Subject: Re: Follow Up Please
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Release Concierge <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 16 Feb 2023 08:33:37 -0700 (MST)

Hi Krystyjana, 

Thank you for your patience. 

The customer was handled by hannah on Jan 10/2023. The customer left a VM and the agent called the customer back using WeConnect. Unfortunately we are unable to pull the recording in WeConnect to listen to the call to understand as to what happened. 

Unfortunately Hannah is no longer working with us so we are unable to get more clarification as to what was excatly booked by the customer. However, I will speak to the rest of the team and advise them to book correct appointments to avoid such issues. 

Apologies for the inconvenience that it may have caused to you guys. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Release Concierge" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Thursday, February 16, 2023 9:47:29 AM 
Subject: Re: Follow Up Please 

Hi Krystyjana, 

Thank you for your email. 

Pritish is investigating this and will come back to us soon with what happened. 

Also, moving forward, request you to copy Pritish as well on these emails so that he can take prompt action. 

@ Pritish: please reply here once you have investigated. 

Thank you 

Regards, 
Deeksha 

Sent from my iPhone 

On 16 Feb 2023, at 04:28, Release Concierge <[email-masked]> wrote: 

BQ_BEGIN

Hi Team, 
Would you kindly follow up on appts booked for 

1) Samantha Goldstein 
2) Jennie O'Brien 

Jennie had an email verifying that both these ladies were to get lash lifts, however, at the time of the appt. on March11th, Samantha was not documented in our MindBody schedule with this service; she only had the brow tint scheduled with her esthetics provider. 

In looking into this situation further, Cynthia is not able to provide the lash lift service. I am wondering if during the scheduling process the booking personnel did not know how to book this service correctly; it appears they did not know that Cynthia could not provide this service and thus the service never went through during the scheduling process. 

Thank you for looking into this as soon as possible; one of these guests traveled a great distance to get here and was very disappointed that she did not receive the service that was supposed to have been scheduled. 

Gratefully, 
Krystyjana 

BQ_END