Subject: Re: WeConnect Downtime
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, Rebecca Dybala <[email-masked]>
Cc: Release Concierge <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 18 Jan 2023 09:57:50 -0700 (MST)

Hi All, 

We connect is backup however, it is intermittent. We are keeping an eye out to see if we still have any more issues with it. 

We are reaching out to all customers who have filled the webform or left us a voicemail. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Rebecca Dybala" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Release Concierge" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, January 18, 2023 10:12:36 PM 
Subject: Re: WeConnect Downtime 

Hi Rebecca, 

Outbound calls are happening through our system, and we have set the caller ID to 508-986-2330. 

WeConnect is still down, so we are not logged into it. Good thing is we have our system so your ops are not interupted. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Saurabh Dadu <[email-masked]> 
Sent: 18 January 2023 8:57 PM 
To: Rebecca Dybala <[email-masked]>; Pritish Nandi (LSM) <[email-masked]> 
Cc: Release Concierge <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: Re: WeConnect Downtime 
Hi Rebecca - That was done already. 

We will today make outbound calls to customers from our Phone system given that WeConnect is down. 

When we make outbound calls - customers will see our number on caller ID and not Release number, but we don't have a choice right now. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Rebecca Dybala <[email-masked]> 
Sent: 18 January 2023 8:55 PM 
To: Pritish Nandi (LSM) <[email-masked]> 
Cc: Release Concierge <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: Re: WeConnect Downtime 
Thank you for investigating Pritish. Can the team please log back in to your phone system to hopefully continue catching incoming calls. Thank you! Please keep us advised with any updates. 

Rebecca Dybala 
HR Manager 
[ mailto:[email-masked] | [email-masked] ] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
[ http://www.releasewellbeingcenter.com/ | www.releasewellbeingcenter.com ] 

On Jan 18, 2023, at 10:16 AM, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi All, 

Just got off from a call with the Weconnect support team and it seems to be an outage with the Weconnect portal. They are not sure when this will be back as they are still investigating this. 

They will send an update and as soon as I have more information I will update all stakeholders. 

Regards, 
Pritish 

From: "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rebecca Dybala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Release Concierge" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 18, 2023 8:25:20 PM 
Subject: WeConnect Downtime 

Hi Rebecca, 

There seems to be a downtime with WeConnect. We are unable to login. We all tried. Pritish is on phone with them. Will let you know how it goes. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203