Subject: Fw: Report - CSAT
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 30 Dec 2022 08:37:49 +0000

Hi Pritish,

Can you please look into poor DSAT for Sebastian for Gaming in December. This is very concerning. Please give me a detailed analysis on this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 30 December 2022 2:04 PM
To: Saurabh Dadu <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: RE: Report - CSAT

Hi Saurabh,

Please see their CSAT averages below for November and December. We usually report Enterprise and Gaming separately, hence they are separate here.

November

Enterprise

Sebastian 3.89

Josie no ratings

Gaming

Sebastian 4.00

Josie 4.50

December

Enterprise

Sebastian 4.14

Josie no ratings

Gaming

Sebastian 2.47

Josie 4.19

Happy New Year to you!

Venlig hilsen / Best regards

Heta Nyrhinen
Global Support Lead, Global Support
+45 4470 0148

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>

eposaudio.com<https://www.eposaudio.com/> · Follow us here

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From: Saurabh Dadu <[email-masked]>
Sent: 30. december 2022 07:46
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Report - CSAT

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Hi Heta,

I hope you are doing well. Greetings of the holiday season.

I want to request you for CSAT report for Sebastian and Josie for the month of Nov, and December 2022, and if we can also see how they did against the group average.

Also is it possible for us to get access to the CSAT report so we can monitor them more closely on an ongoing basis?

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203