Subject: Re: Guidance Needed
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 20 Dec 2022 10:41:50 -0700 (MST)

Hi Linda, 

Thank you for your explaination. This is understood. We will fix this appointment. 

Regards, 
Pritish 

From: "Release Concierge" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Release Concierge" <[email-masked]> 
Sent: Tuesday, December 20, 2022 11:09:39 PM 
Subject: Re: Guidance Needed 

Hi Pritish, 

Thank you for seeking guidance about this! When this happens, please make sure to reach out to the person booking and create a profile for each person. It’s quite problematic when someone shows up for an appointment booked under someone else’s name. We need to quickly create a new profile when they arrive and ask them to complete all paperwork. This should be addressed at the time of booking instead. Saurabh, we’ve talked about this but please confirm that the automation will eliminate the ability to do this and instead, drive people to create unique profiles for all people and book appointments for each? Thank you! 

Linda 

On Dec 20, 2022, at 12:34 PM, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Just need some guidance on how we should work on the below mentoned scenario. 

A lot of times when guests are booking via the website or the app for more than 1 people they tend to book all the appointments under thier name and also pay under their name only. For example- 

Paula Souza booked a massage for her sister Luiza Souza on Jan 04, 2022 with Emily. Now when she booked it she booked it under her name but added in the notes that it is a Birthday present for her sister. 

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Now the person who would come for the massage is her sister but the booking is under her name. Is this okay and do you accept these bookings? What should be the procedure for call center if these customers 
comes for changing or rescheduling the booking. How should we proceed further. 

Regards, 
Pritish Nandi