Subject: Clarification Required
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Date: Mon, 19 Dec 2022 10:20:53 -0700 (MST)

Hi Team, 

Just need clarification on the below questions from the team. 

1. If a guest is above 13 years of age but less than 18 years we know that they need to be accompanied by a guardian. However, do the guardian needs to be present in the same room until the massage/facial is finished or they can enjoy their service at the same time? 

2. Also, when booking sevices for members, can call center agents book it or they need to escalate them to Front desk? I do see sometimes these are escalated and sometimes booked. What is the best way to avoid any confusion and errors. We are not all on the same page on this. 

Regards, 
Pritish Nandi