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Date: Wed, 30 Nov 2022 14:35:37 -0700 (MST)

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<[email-masked]>: lsmindia.com

Subject: Re: COVID cancellation
From: Pritish Nandi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: deeksha <[email-masked]>, Pravesh Singh <[email-masked]>, saurabh <[email-masked]>, erah austre <[email-masked]>, Jay Singh <[email-masked]>, Hannah Salut <[email-masked]>, Linda Townsend <[email-masked]>, Rebecca Dybala <[email-masked]>
Date: Wed, 30 Nov 2022 14:35:35 -0700 (MST)

Hi Katarina, 

Thank you for the update. This is shared with the team. 

Regards, 
Pritish 

From: "Release Concierge" <[email-masked]> 
To: "deeksha" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "saurabh" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "erah austre" <[email-masked]>, "Jay Singh" <[email-masked]>, "Hannah Salut" <[email-masked]>, "Linda Townsend" <[email-masked]>, "Rebecca Dybala" <[email-masked]> 
Sent: Thursday, December 1, 2022 1:46:20 AM 
Subject: COVID cancellation 

Hello team, 
Katarina here. I just want to share a new procedure for COVID cancellations. We always act in accordance to the CDC guidelines. If a client cancels due to COVID, we require a positive COVID test. Especially if it's within 24 hours of their appointment. A positive COVID test is the exception to our cancellation policy, and they would be able to rebook without the 50% refund. 
Ideally it needs to be a PCR test from a doctor, but we can also accept an at-home test WITH a photo ID. These are the standards- just because there have been some unique situations with exposure and whatnot. 

Please let me know with any questions :) 
Thank you for all you do! 
-Katarina Koh