Subject: Re: Release call report- 17th Nov
From: Deeksha Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Fri, 18 Nov 2022 13:01:15 +0000

please start CCing Pritish on all these emails for release and bobsteel
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: Friday, November 18, 2022 5:55 PM
To: Deeksha Dadu <[email-masked]>
Subject: Release call report- 17th Nov

Hi ma'am,

Given below is the call report for 17th Nov. 54 calls were answered, 1 was missed and 28 calls went to voicemails.

Total incoming calls - 83               Incoming calls picked up % - 65%
Agents  Calls Answered  Total Duration
AJ      23      01:58:33
Erah    23      02:25:24
Pravesh 8       00:33:29
Grand Total     54      04:57:26
Missed calls -1
Caller no.      Call time (EST) Duration        Remarks
15085175126     17-11-2022 10:28        00:00:09        Erah was available, AJ was on break.
Voicemails - 28
Caller no.      Call time (EST) Duration        Remarks
12032068882     17-11-2022 09:47        00:00:39        AJ was on call, Erah was doing emails.
16174706148     17-11-2022 10:45        00:00:10        Erah was on call, AJ was doing confirmation calls.
16174706148     17-11-2022 10:48        00:00:09        Erah was on call, AJ was doing confirmation calls.
19732242004     17-11-2022 10:49        00:00:34        Erah was on call, AJ was doing confirmation calls.
15082464313     17-11-2022 10:52        00:00:30        Erah was on call, AJ was doing confirmation calls.
15085791461     17-11-2022 11:09        00:00:44        Erah was on call, AJ was doing confirmation calls.
15082592471     17-11-2022 11:12        00:00:35        Erah was on call, AJ was doing confirmation calls.
13392251993     17-11-2022 11:14        00:00:07        Erah was on call, AJ was doing confirmation calls.
15083477381     17-11-2022 11:32        00:00:13        Erah was on call, AJ was doing confirmation calls.
15083477381     17-11-2022 11:35        00:00:07        Erah was on call, AJ was doing confirmation calls.
18572227665     17-11-2022 12:04        00:00:11        Erah was on break, AJ was available.
16037592155     17-11-2022 13:36        00:00:46        Erah and AJ were on call.
16037592155     17-11-2022 13:42        00:00:33        AJ was on call, Erah was available.
18572227665     17-11-2022 14:21        00:00:06        AJ was on call and Erah was on break.
18082920862     17-11-2022 14:23        00:00:36        AJ was on call and Erah was on break.
18572227665     17-11-2022 14:26        00:00:42        AJ was on call and Erah was on break.
16176505715     17-11-2022 14:31        00:00:10        AJ was on call and Erah was on break.
19787710598     17-11-2022 14:38        00:00:12        Erah was on call, AJ was doing OB calls.
15085235851     17-11-2022 14:50        00:00:09        Erah was on call, AJ was doing OB calls.
15309026372     17-11-2022 14:51        00:00:43        Erah was on call, AJ was doing OB calls.
15083976189     17-11-2022 15:06        00:00:09        Erah was on call, AJ was doing OB calls.
15085969233     17-11-2022 15:13        00:00:37        Erah was on call, AJ was doing OB calls.
16037592155     17-11-2022 15:38        00:00:10        Erah was available, AJ was on break.
15085791461     17-11-2022 15:56        00:00:10        Erah was on call, AJ was on break.
17818012254     17-11-2022 16:08        00:00:10        Erah was on call, AJ was working on VM's
17818012254     17-11-2022 16:10        00:00:07        Erah was on call, AJ was working on VM's
15089862330     17-11-2022 17:08        00:00:16        Erah was on break, AJ was doing VM's.
19785012080     17-11-2022 18:26        00:01:17        Pravesh was available

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Thursday, November 17, 2022 6:00:50 PM
Subject: Release call report- 16th Nov

Hi ma'am,

Given below is the call report for 16th Nov. 68 calls were answered, 1 was missed and 8 calls went to voicemails.

Total Incoming calls - 77               Incoming calls answered % - 88%
Agents  Calls answered  Total Duration
Pravesh 34      02:23:19
Hannah  23      01:08:42
Erah    11      01:42:10
Grand Total     68      05:14:11
Missed call -1
caller number   Call time (EST) Duration        Remarks
19784012187     16-11-2022 19:54        00:01:04        Pravesh was available.
Voicemails - 8
caller number   Call time (EST) Duration        Remarks
19785012080     16-11-2022 10:26        00:00:40        Hannah was on call, Erah reported problem with Bria.
15082692675     16-11-2022 10:39        00:00:09        Hannah and Erah were on call.
15082025182     16-11-2022 10:46        00:00:23        Hannah and Erah wera available.
14138013790     16-11-2022 12:40        00:00:11        Pravesh and Hannah were on call, Erah was on break.
17745739136     16-11-2022 12:53        00:00:35        Pravesh and Hannah were on call, Erah was on break.
18137662662     16-11-2022 13:16        00:00:39        Pravesh and Erah were available, Hannah was on break.
14042935499     16-11-2022 13:55        00:00:13        All were on call.
17745730673     16-11-2022 17:06        00:00:11        Pravesh was on call, Hannah was doing confirmation calls and Erah was on break.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, November 16, 2022 3:35:05 PM
Subject: Release call report- 15th Nov

Hi ma'am,

Given below is the call report for 15th Nov. 22 calls were answered and 11 calls went to voicemails.

Incoming calls - 33             Calls picked up % - 66
Agent   Calls picked up Grand Total
AJ      22      02:25:20
Voicemails
Caller no.      Call time (EST) Call Duration   Remarks
16179017542     15-11-2022 10:09        00:00:11        AJ was on call
17745717273     15-11-2022 10:18        00:00:35        AJ was on call
15087697374     15-11-2022 10:20        00:00:11        AJ was on call
15088790888     15-11-2022 10:21        00:00:08        AJ was on call
17744147980     15-11-2022 13:17        00:00:31        AJ was on call
15083084218     15-11-2022 13:36        00:00:36        AJ was on break
18606082863     15-11-2022 14:24        00:00:05        AJ was on call
19783940986     15-11-2022 14:37        00:00:36        AJ was on break
19783940986     15-11-2022 14:40        00:00:32        AJ was on break
19787710598     15-11-2022 15:53        00:00:08        AJ was on break
15084140427     15-11-2022 16:08        00:00:40        AJ was on break

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Tuesday, November 15, 2022 5:26:16 PM
Subject: Release call report- 14th Nov

Hi ma'am,

Given below is the call report for 14th Nov. 36 calls were answered and 4 were missed and 66 calls went to voicemails.

Total Incoming calls - 102              Calls picked up % - 35%
Agent   Calls picked up Total Duration
Pravesh 34      03:47:34
Arjun   1       00:03:40
Charity 1       00:40:35
Grand Total     36      04:31:49
Missed calls
Caller no.      Call time (EST) Duration        Remarks
19787601912     14-11-2022 09:00        00:01:30        Aj and Charity were available
19787601912     14-11-2022 09:08        00:01:30
15088644627     14-11-2022 09:34        00:01:30        Pravesh was on call, Aj and charity were available.
15083901000     14-11-2022 12:18        00:01:00        Pravesh & AJ were on OB call and Charity was available.
Voicemails
Caller no.      Call time (EST) Duration        Remarks
19787601912     14-11-2022 09:02        00:00:08        Aj and Charity were available
19787601912     14-11-2022 09:05        00:01:35
19787601912     14-11-2022 09:07        00:01:35
19787583900     14-11-2022 09:38        00:00:44        Pravesh was on call, Aj and charity were available.
16179017542     14-11-2022 10:27        00:00:12
14014976380     14-11-2022 10:29        00:00:44
17742580646     14-11-2022 10:30        00:00:09
15085602838     14-11-2022 10:43        00:00:08
15085619508     14-11-2022 10:45        00:00:31
17819745818     14-11-2022 10:48        00:00:08
16179017542     14-11-2022 10:53        00:00:06
17819745818     14-11-2022 10:54        00:00:07
15088645477     14-11-2022 11:04        00:00:43        Pravesh was on call, Aj was on break and charity was available.
17819745818     14-11-2022 11:10        00:00:04        Pravesh was on call, Aj was on break and charity was available.
14014976380     14-11-2022 11:13        00:00:35        Pravesh was on call, Aj was on break and charity was available.
15085619508     14-11-2022 11:13        00:00:07        Pravesh and charity were available. AJ was on break.
16172010173     14-11-2022 11:27        00:00:32        Pravesh was on break, Aj and charity were available.
17817895177     14-11-2022 11:35        00:00:42
13016511053     14-11-2022 11:36        00:00:38
15084765598     14-11-2022 11:38        00:00:30
17819745818     14-11-2022 11:38        00:00:05
18602050930     14-11-2022 11:47        00:00:12        Pravesh was on call, Aj and charity were available.
18602050930     14-11-2022 11:49        00:00:06        Pravesh was on call, Aj and charity were available.
15088568989     14-11-2022 11:52        00:00:30        Pravesh was on call, Aj was on OB call and charity was available.
17745351168     14-11-2022 11:54        00:00:07
18602050930     14-11-2022 11:54        00:00:06
17742498953     14-11-2022 11:58        00:00:31
19787086185     14-11-2022 11:59        00:00:41
17742498953     14-11-2022 12:01        00:00:27
17819745818     14-11-2022 12:05        00:00:45
15084812363     14-11-2022 12:11        00:00:22
15084355138     14-11-2022 12:11        00:00:31
15083901000     14-11-2022 12:14        00:00:12
17742802653     14-11-2022 12:18        00:00:32        Pravesh was calling a customer, Aj was on OB call and Charity was available.
15087692766     14-11-2022 12:28        00:00:08        Pravesh was calling a customer, Aj was on OB call and Charity was available.
15085619508     14-11-2022 12:36        00:00:10        Pravesh was calling a customer, Aj was on OB call and Charity was available.
18474819206     14-11-2022 13:17        00:00:12        Pravesh was on call, AJ was on break and charity was available.
18474819206     14-11-2022 13:19        00:00:35        Pravesh was on call, AJ was working VM's and Charity was available.
17742424665     14-11-2022 13:32        00:00:30        Pravesh was on call, AJ was working VM's and Charity was available.
15088790888     14-11-2022 13:43        00:00:14        AJ was working VM's, Pravesh and Charity were available.
17209367676     14-11-2022 13:44        00:00:07        Pravesh was on call, AJ was working VM's and Charity was available.
17209367676     14-11-2022 13:48        00:00:05        Pravesh was on call, AJ was working VM's and Charity was available.
15084987872     14-11-2022 13:56        00:00:43        Pravesh was on call, AJ was working VM's and Charity was available.
17742498953     14-11-2022 14:02        00:00:07        Pravesh was on break, Aj was working VM's and Charity was available.
15084987872     14-11-2022 14:14        00:00:11        Pravesh was on break, Aj was working VM's and Charity was available.
15088790888     14-11-2022 15:26        00:00:12        Charity and Pravesh were on call, AJ was doing VM's.
17819745818     14-11-2022 16:21        00:00:33        Pravesh was on call, Charity and AJ were available.
16179017542     14-11-2022 16:21        00:00:43
19735085365     14-11-2022 16:24        00:00:43
15088790888     14-11-2022 16:28        00:00:11
17817189589     14-11-2022 16:31        00:00:43
15088645477     14-11-2022 16:52        00:00:27
16179212076     14-11-2022 16:53        00:00:43
19785009241     14-11-2022 17:37        00:00:08        Pravesh was on break, Aj and charity were available.
17742722543     14-11-2022 18:07        00:00:44        Pravesh was doing confirmation calls. AJ & Charity's shift got over.
17742722543     14-11-2022 18:15        00:00:43
15082773800     14-11-2022 18:17        00:00:36
19787710598     14-11-2022 18:26        00:00:10
15084987872     14-11-2022 18:26        00:00:11
16032041010     14-11-2022 18:30        00:00:03
19787710598     14-11-2022 18:30        00:00:09
17742424665     14-11-2022 18:32        00:00:10

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Friday, November 11, 2022 4:01:57 PM
Subject: Release call report- 10th Nov

Hi ma'am,

Given below is the call report for 10th Nov. 42 calls were answered and 47 calls went to voicemails.

Total incoming calls - 89       Picked up calls % - 47%
Agent   Calls picked up Total Duration
Erah    21      02:52:52
Pravesh 21      01:35:41
Grand Total     42      04:28:33
Voicemails
Caller no.      Call time (EST) Duration        Remarks
15088470588     10-11-2022 09:05        00:00:32        Erah was working on Voicemails
16177972821     10-11-2022 09:23        00:00:38        Erah was working on Voicemails
15087351341     10-11-2022 09:35        00:00:55        Erah was working on Voicemails
16179995693     10-11-2022 10:44        00:00:10        Erah was on call, Pravesh's shift didn't started.
19788752375     10-11-2022 10:53        00:00:10        Erah was on call, Pravesh's shift didn't started.
19788707530     10-11-2022 10:54        00:00:46        Erah was on call, Pravesh's shift didn't started.
18622224303     10-11-2022 10:54        00:00:11        Erah was on call, Pravesh's shift didn't started.
18609303588     10-11-2022 10:54        00:00:28        Erah was on call, Pravesh's shift didn't started.
18622224303     10-11-2022 11:00        00:00:07        Erah was on call, Pravesh's shift didn't started.
15084391826     10-11-2022 11:00        00:00:12        Erah was on call, Pravesh's shift didn't started.
18609303588     10-11-2022 11:04        00:00:20        Erah was on call, Pravesh's shift didn't started.
17742679475     10-11-2022 11:09        00:00:08        Erah was on call, Pravesh's shift didn't started.
15083308135     10-11-2022 11:17        00:00:45        Erah was on call, Pravesh's shift didn't started.
19788707530     10-11-2022 11:18        00:00:34        Erah was on call, Pravesh's shift didn't started.
16174479388     10-11-2022 11:26        00:00:10        Erah was on call, Pravesh's shift didn't started.
16174479388     10-11-2022 11:30        00:00:39        Erah was on call, Pravesh's shift didn't started.
16174479388     10-11-2022 11:39        00:00:12        Erah was on call, Pravesh's shift didn't started.
18622224303     10-11-2022 11:52        00:00:08        Erah was having issue with bria
19788466990     10-11-2022 11:58        00:00:10        Erah was having issue with bria
16174479388     10-11-2022 11:59        00:00:12        Erah was having issue with bria
18023534458     10-11-2022 12:43        00:00:13        Erah was working on Voicemails, Pravesh shift didn't started.
16177972821     10-11-2022 12:44        00:00:07        Erah was working on Voicemails, Pravesh shift didn't started.
14138845802     10-11-2022 12:50        00:00:11        Erah was working on Voicemails, Pravesh shift didn't started.
18622224303     10-11-2022 13:03        00:00:06        Erah was on call, no status of pravesh on group.
15088568989     10-11-2022 13:04        00:00:48        Erah was on call, no status of pravesh on group.
17742610558     10-11-2022 13:47        00:00:07        Erah was on call, Pravesh was doing OB calls.
17742754640     10-11-2022 13:49        00:00:40        Erah was on call, Pravesh was doing OB calls.
19783197149     10-11-2022 13:51        00:00:03        Erah was on call, Pravesh was doing OB calls.
15635283285     10-11-2022 13:54        00:00:56        Erah was on call, Pravesh was doing OB calls.
15087336068     10-11-2022 13:56        00:00:46        Erah was on call, Pravesh was doing OB calls.
15082081402     10-11-2022 15:15        00:00:14        Pravesh was on call, Erah was on break
15085235246     10-11-2022 15:16        00:00:07        Pravesh was on call, Erah was on break
16175154991     10-11-2022 15:41        00:00:11        Pravesh was on break, Erah was doing confirmation calls.
14197873812     10-11-2022 15:42        00:00:46        Pravesh was on break, Erah was doing confirmation calls.
18605939329     10-11-2022 16:20        00:00:45        Erah and Pravesh both were on call.
17742610558     10-11-2022 16:38        00:00:07        Erah was on call, Pravesh was on break.
17813252632     10-11-2022 16:40        00:00:13        Erah was on call, Pravesh was on break.
17813252632     10-11-2022 16:43        00:00:09        Erah was on call, Pravesh was on break.
18609303588     10-11-2022 16:59        00:00:33        Erah was available, Pravesh was on break.
15083103932     10-11-2022 17:27        00:00:09        Pravesh was available, Erah was doing voicemails.
13477440906     10-11-2022 17:28        00:00:07        Pravesh was available, Erah was doing voicemails.
15083103932     10-11-2022 17:31        00:00:14        Pravesh was available, Erah was doing voicemails.
15083418584     10-11-2022 17:49        00:00:50        Erah and Pravesh both were on call.
15635283285     10-11-2022 17:55        00:00:38        Erah and Pravesh both were on call.
19786181694     10-11-2022 18:51        00:00:11        Pravesh was available, Erah's shift got over.
15088733484     10-11-2022 21:36        00:00:34        Pravesh was doing OB calls.
15088733484     10-11-2022 21:51        00:00:33        Pravesh was doing OB calls.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Thursday, November 10, 2022 5:37:20 PM
Subject: Release call report- 9th Nov

Hi ma'am,

Given below is the call report for 9th Nov. 49 calls were picked up and 21 calls went to voicemails.

Total incoming calls - 70               Calls answered % - 70%
Agents  Calls answered  Total Duration
Pravesh 29      02:32:28
Erah    11      01:50:07
Hannah  9       00:37:38
Total   49      05:00:13
Voicemails
Caller no.      Time (EST)      Duration        Remarks
15085967541     09-11-2022 09:17        00:00:43        Erah was on call,Pravesh was working on Voicemails.
17815048855     09-11-2022 09:45        00:00:08        Erah was on call,Pravesh was working on Voicemails.
15088873982     09-11-2022 10:15        00:00:40        Erah and Pravesh both were on call.
17744378388     09-11-2022 10:37        00:00:08        Pravesh was on break, Erah was on weconnect
17749223786     09-11-2022 10:46        00:00:08        Pravesh was on break, Erah was on weconnect
15087330611     09-11-2022 15:42        00:00:30        Hannah was on break, Erah was on call, Pravesh was available.
15084988299     09-11-2022 17:12        00:00:32        Erah was on break, Hannah doing confirmation calls. Pravesh was on call.
15089862330     09-11-2022 18:00        00:00:23        Pravesh and Erah's shift got over, no status of Hannah on teams group, she last updated at 16:00 EST that she will do confirmations
16178490836     09-11-2022 18:01        00:00:33
17745717273     09-11-2022 18:16        00:00:43
12024924580     09-11-2022 18:20        00:00:42
12024924580     09-11-2022 18:23        00:00:23
17743640110     09-11-2022 18:45        00:00:35
17745717273     09-11-2022 18:52        00:00:22
15083806016     09-11-2022 18:53        00:00:19
15089697721     09-11-2022 19:15        00:00:12
16033253833     09-11-2022 19:26        00:00:45
15083308135     09-11-2022 19:28        00:00:11
16033253833     09-11-2022 19:30        00:00:08
15083308135     09-11-2022 19:34        00:00:08
15083308135     09-11-2022 19:53        00:00:08

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, November 9, 2022 4:45:44 PM
Subject: Release call report- 8th Nov

Hi ma'am,

Given below is the call report for 8th Nov. 19 calls were picked up, 4 were missed and 22 calls went to voicemails.

Total Incoming calls - 45               Picked up calls % - 42%
Agent   Calls picked up Total Duration
Pravesh 19      01:53:10
Caller no.      Time(EST)       Duration        Remarks
15084940399     08-11-2022 14:29        00:01:30        Pravesh was on break
15087135770     08-11-2022 14:59        00:01:30        Pravesh was doing confirmation calls
19788461441     08-11-2022 17:20        00:01:30        Pravesh was doing voicemails
15088015251     08-11-2022 17:35        00:00:54        Pravesh was doing voicemails
Caller no.      Time(EST)       Duration        Remarks
15083335396     08-11-2022 10:17        00:00:30        Pravesh was on call
19784825437     08-11-2022 10:21        00:00:42        Pravesh was on break
19784825437     08-11-2022 10:24        00:00:21        Pravesh was on break
15083335396     08-11-2022 11:33        00:00:22        Pravesh was on call
15083335396     08-11-2022 12:00        00:00:09        Pravesh was on call
17742875493     08-11-2022 12:05        00:00:19        Pravesh was on call
17815726165     08-11-2022 12:33        00:00:37        Pravesh was updating weconect
15089814400     08-11-2022 13:14        00:00:11        Pravesh was on call
17742875493     08-11-2022 13:26        00:00:09        Pravesh was on call
15082774557     08-11-2022 13:27        00:00:11        Pravesh was on call
15088167350     08-11-2022 13:27        00:00:43        Pravesh was on call
15082774557     08-11-2022 13:52        00:00:10        Pravesh was on call
17742598416     08-11-2022 15:06        00:00:40        Pravesh was doing confirmation calls
17327741076     08-11-2022 15:11        00:00:35        Pravesh was doing confirmation calls
19788461441     08-11-2022 17:22        00:00:40        Pravesh was doing voicemails
19788461441     08-11-2022 17:26        00:00:10        Pravesh was doing voicemails
16179212076     08-11-2022 17:30        00:00:37        Pravesh was doing voicemails
15084238222     08-11-2022 17:42        00:00:44        Pravesh was doing voicemails
17743640110     08-11-2022 17:43        00:00:34        Pravesh was doing voicemails
15084238222     08-11-2022 17:45        00:00:42        Pravesh was doing voicemails
15082774557     08-11-2022 18:42        00:00:42        Pravesh's shift got over
17744378388     08-11-2022 19:05        00:00:08        Pravesh's shift got over

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Tuesday, November 8, 2022 6:09:13 PM
Subject: Release call report- 7th Nov

Hi ma'am,

Given below is the call report for 7th Nov. 49 calls were picked up, 4 were missed and 22 calls went to voicemails.

Total Incoming calls 72         Calls answered % - 68%
Agent   Calls answered  Total Duration
Pravesh 18      02:06:28
Erah    15      01:24:52
Hannah  11      00:43:24
Jayson  5       00:15:12
Grand Total     49      04:29:56
Missed calls
Caller no.      Call time (EST) Duration        Remarks
17742392257     07-11-2022 14:52        00:00:03        Short duration, they were not able to answer
15082696155     07-11-2022 17:21        00:00:41        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
19782350328     07-11-2022 17:32        00:01:30        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
15085795134     07-11-2022 17:41        00:00:30        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
Voicemails
Caller no.      Call time (EST) Duration        Remarks
15082696155     07-11-2022 11:40        00:00:24        Pravesh was on call, Jayson and Erah were available
15083618736     07-11-2022 13:25        00:00:34        All were available
19788704854     07-11-2022 13:44        00:00:27        Erah was on break, others were available, didn't rang on anyone's extention
14133648693     07-11-2022 16:47        00:00:33        Pravesh was on break, Hannah was doing confirmation calls,Erah & Jayson were available
19784825437     07-11-2022 17:11        00:00:42        Erah was on call,Hannah was doing confirmation calls, Pravesh and Jayson's shift got over.
19784601462     07-11-2022 17:18        00:00:51        Erah was on call,Hannah was doing voicemails
17742750312     07-11-2022 17:35        00:00:36        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
16172856175     07-11-2022 17:38        00:00:32        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
15083335396     07-11-2022 17:41        00:00:33        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
18609662274     07-11-2022 17:42        00:00:12        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
15086882876     07-11-2022 17:44        00:00:31        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
18609662274     07-11-2022 17:54        00:00:36        Erah said Bria weekly limt reached, she was restarting Bria, Hannah was working on VM's
15085795134     07-11-2022 18:04        00:00:07        Erah's shift got over, Hannah was still doing Voicemails
18609662274     07-11-2022 18:10        00:00:03        Erah's shift got over, Hannah was still doing Voicemails
15083335396     07-11-2022 18:19        00:00:27        Erah's shift got over, Hannah was still doing Voicemails
15087353508     07-11-2022 18:38        00:00:37        Erah's shift got over, Hannah was still doing Voicemails
16179212076     07-11-2022 18:41        00:00:08        Erah's shift got over, Hannah was still doing Voicemails
15087697337     07-11-2022 18:50        00:00:43        Erah's shift got over, Hannah was still doing Voicemails
17814920070     07-11-2022 19:17        00:00:35        Erah's shift got over, Hannah was still doing Voicemails
14133648693     07-11-2022 19:22        00:00:29        Erah's shift got over, Hannah was still doing Voicemails
15087697337     07-11-2022 19:45        00:00:11        Hannah was on call
16178697960     07-11-2022 19:47        00:00:26        Hannah was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Saturday, October 29, 2022 11:05:48 AM
Subject: Re: Release call report- 27th Oct

No, we can check for incoming calls only and not outbound calls for Release.

________________________________
From: "deeksha" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Sent: Friday, October 28, 2022 9:16:44 PM
Subject: Re: Release call report- 27th Oct

Is there a way to check if all these missed calls were called back? If yes, please include in reports which ones were called back and which were not. Thanks

Sent from my iPhone

On 28 Oct 2022, at 12:39, Gaurav Yadav <[email-masked]> wrote:

Hi ma'am,

Given below is the call report for 27th Oct. 17 calls were picked up, 1 was missed and 15 calls went to voicemails. Jayson didn't logged in yesterday.

Total Incoming calls - 33               Picked up calls % - 52%

Agent   calls picked up Total Duration
Erah    17      01:47:47
Grand Total     17      01:47:47

Missed calls
Caller no.      Call time (EST) Duration        Remarks
17745735879     27-10-2022 09:22        00:00:43        Erah was available.

Voicemails
Caller no.      Call time (EST) Duration        Remarks
14012183407     27-10-2022 10:56        00:00:07        Erah was on call.
17745355619     27-10-2022 10:57        00:00:36        Erah was on call.
15089512150     27-10-2022 11:18        00:00:27        Erah was on break.
19785026066     27-10-2022 11:19        00:00:38        Erah was on break.
15084007979     27-10-2022 11:25        00:00:05        Erah was on break.
15082989606     27-10-2022 13:38        00:00:40        Erah was on break.
17742457600     27-10-2022 13:46        00:00:27        Erah was on break.
15085611268     27-10-2022 14:03        00:00:09        Erah was doing confirmation calls.
15084142612     27-10-2022 14:45        00:00:17        Erah was doing confirmation calls.
15083440689     27-10-2022 15:46        00:00:37        Erah was on call.
15083806016     27-10-2022 16:05        00:00:10        Erah was available
15082542418     27-10-2022 16:52        00:00:07        Erah was checking emails.
17742598416     27-10-2022 16:56        00:00:31        Erah was checking emails.
15088269920     27-10-2022 17:22        00:00:40        Erah's shift got over
16179303293     27-10-2022 17:27        00:00:35        Erah's shift got over

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Thursday, October 27, 2022 1:33:40 PM
Subject: Release call report- 26th Oct

Hi ma'am,

Given below is the call report for 26th Oct. 36 calls were picked up, 2 calls were missed and 12 calls went to voicemails.

Total Incoming calls - 48       Picked up calls % - 75%

Agents  Picked up calls Total Duration
Erah    19      02:10:24
Jayson  17      01:40:32
Grand Total     36      03:50:56

Missed calls
Caller no.      Call time (EST) Duration        Remarks
17745354967     26-10-2022 13:02        00:02:20        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
14017141366     26-10-2022 13:16        00:00:36        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.

Voicemails
Caller no.      Call time (EST) Duration        Remarks
16179706207     26-10-2022 09:57        00:00:08        Erah was on call, Jayson's shift hadn't started.
17742084382     26-10-2022 10:17        00:00:28        Erah was on call, Jayson was available.
15084791262     26-10-2022 13:06        00:00:11        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
15084979730     26-10-2022 13:17        00:00:40        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
15086244700     26-10-2022 13:20        00:00:30        Erah was on break, Jayson says he was on call with Pravesh and and didn't got notifications of any incoming calls.
17608453406     26-10-2022 14:07        00:00:28        Jayson was on call, Erah was doing confirmation calls.
15084791262     26-10-2022 14:08        00:00:36        Jayson was on call, Erah was doing confirmation calls.
17749554360     26-10-2022 14:13        00:00:32        Jayson was on call, Erah was doing confirmation calls.
15082411083     26-10-2022 14:32        00:00:40        Jayson was on call, Erah was doing confirmation calls.
17742457600     26-10-2022 15:30        00:00:12        Jayson was on break, Erah was on call.
15087899600     26-10-2022 16:55        00:00:36        Jayson was on break, Bria on Erah's system quit unexpectedly.
17742084382     26-10-2022 17:18        00:00:07        Jayson was on call, Erah's shift got over.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, October 26, 2022 4:05:03 PM
Subject: Release call report- 25th Oct

Hi ma'am,

Given below is the call report for 25th Oct. 8 calls were picked up and 4 calls went to Voicemail. Erah and Hannah were on WO.

Total incoming calls - 12       Picked up calls % - 67%

Agent   Calls picked up Total Duration
Jayson  8       00:45:24

Voicemails
Caller No.      Call time (EST) Call Duration   Remarks
17747373841     25-10-2022 10:14        00:00:40        Jason was on break.
15083308209     25-10-2022 12:40        00:00:26        Jason was on break.
15083415620     25-10-2022 15:14        00:00:19        Jason was on break.
15085612031     25-10-2022 16:22        00:00:29        Jason was doing confirmation.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Tuesday, October 25, 2022 1:25:47 PM
Subject: Release call report

Hi ma'am,

Given below is the call report for 24th Oct. 43 calls were picked up and 2 calls went to Voicemail.

Total Incoming calls - 45               Picked up calls % - 96%

Agent   Picked up calls Total Duration
Erah    16      01:55:28
Hannah  22      01:02:38
Jayson  5       00:22:41
Total   43      03:20:47

Voicemails
Caller no.      Time (EST)      Duration        Remarks
16174479388     24-10-2022 09:33        00:00:09        Hannah and Erah were on call.
12039967876     24-10-2022 17:25        00:00:12        Jayson was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Friday, October 21, 2022 1:41:14 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 19th Oct 2022 14:30(EST)  to  20th Oct 2022 14:30(EST). 40 calls were picked up and 18 calls went to Voicemail.

Total Incoming calls - 58               Picked up calls % - 69%

Agents  Calls picked up Total Duration
Erah    21      02:30:16
Hannah  19      01:41:31
Total   40      04:11:47

Voicemails
Call Time EST   Caller no.      Duration        Remarks
19-10-2022 15:03        15082451213     00:00:12        Erah was on break, Hannah was on call
19-10-2022 15:56        15084798019     00:00:40        Erah and Hannah both were available.
19-10-2022 15:59        19786185414     00:00:40        Erah and Hannah both were available.
19-10-2022 16:11        17742754408     00:00:14        Erah and Hannah both were available.
19-10-2022 16:17        17742754408     00:00:40        Erah was on break, Hannah was available.
19-10-2022 16:33        16129654696     00:00:07        Erah was checking emails, Hannah was available
19-10-2022 16:35        15088163370     00:00:29        Erah was checking emails, Hannah was available
19-10-2022 16:35        17744205373     00:00:24        Erah was checking emails, Hannah was available
19-10-2022 16:52        15082411083     00:00:12        Erah was on call, Hannah was on break.
19-10-2022 16:55        15082411083     00:00:35        Erah was on call, Hannah was on break.
19-10-2022 16:57        19786185414     00:00:06        Erah was on call, Hannah was on break.
19-10-2022 17:14        17742754408     00:00:32        Hannah was on call, Erah's shift got over.
20-10-2022 09:56        15086305665     00:00:36        Erah was on call.
20-10-2022 09:57        15082081476     00:00:27        Erah was on call.
20-10-2022 11:10        15089047999     00:00:12        Erah was on break.
20-10-2022 11:17        15089047999     00:00:09        Erah was on break.
20-10-2022 11:41        15085605746     00:00:10        Erah was checking emails.
20-10-2022 13:23        17742582625     00:00:40        Hannah was on call and Erah was on break.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, October 19, 2022 12:47:47 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 17th Oct 2022 14:30(EST)  to  18th Oct 2022 14:30(EST). 25 calls were picked up, 2 were missed and 19 calls went to Voicemail.

Total incoming calls - 46       Picked up calls % - 54%

Agents  Calls picked up Total Duration
Hannah  17      01:17:21
Erah    8       00:32:37
Grand Total     25      01:49:58

Missed calls
Call time(EST)  Caller no.      Duration        Remarks
18-10-2022 10:26        19104769449     00:01:21        Hannah was available, Erah was on WO.
18-10-2022 11:03        15083680523     00:00:26        Hannah was available, Erah was on WO.
Voicemails
Call time(EST)  Caller no.      Duration        Remarks
17-10-2022 15:02        15083306297     00:00:08        Erah was on call, Hannah was on break.
17-10-2022 15:23        16178175795     00:00:31        Hannah was on call, Erah was checking emails.
17-10-2022 15:27        16312583193     00:00:12        Erah was checking emails, Hannah was available.
17-10-2022 17:04        15084984752     00:02:02        Erah's shift got over, Hannah was calling 1 guest.
17-10-2022 17:26        15087189797     00:00:13        Hannah was working on Voicemails
17-10-2022 17:34        15085730174     00:00:07        Hannah was working on Voicemails
17-10-2022 17:45        17749933030     00:00:32        Hannah was working on Voicemails
17-10-2022 17:51        16312583193     00:00:10        Hannah was working on Voicemails
18-10-2022 10:26        19789061427     00:00:41        Hannah was available, Erah was on WO.
18-10-2022 10:53        16312583193     00:00:08        Hannah was available, Erah was on WO.
18-10-2022 11:00        14013096565     00:01:17        Hannah was available, Erah was on WO.
18-10-2022 11:11        15083680523     00:00:14        Hannah was available, Erah was on WO.
18-10-2022 11:32        16174589529     00:00:42        Hannah was on call, Erah was on WO.
18-10-2022 11:41        15083536939     00:00:33        Hannah was on call, Erah was on WO.
18-10-2022 12:21        15087234155     00:00:42        Hannah was on break.
18-10-2022 12:48        15086127994     00:00:32        Hannah was working on Voicemails
18-10-2022 12:55        15084603508     00:00:43        Hannah was working on Voicemails
18-10-2022 13:01        16176940792     00:00:42        Hannah was working on Voicemails
18-10-2022 13:54        17742780294     00:00:11        Hannah was on call.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Tuesday, October 18, 2022 12:52:52 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 16th Oct 2022 14:30(EST)  to  17th Oct 2022 14:30(EST). 36 calls were picked up and 10 calls went to Voicemails.

Incoming calls - 46             Picked up calls % - 78%

Agent   Picked up calls Total duration
Hannah  24      01:40:50
Erah    12      01:45:05
Total   36      03:25:55

Voicemails
Call time (EST) Caller no.      Duration        Remarks
16-10-2022 15:07        16074350557     00:00:43        Hannah was on break, Erah on WO
16-10-2022 15:11        15083153315     00:01:03        Hannah was on break, Erah on WO
16-10-2022 15:28        15085730174     00:00:19        Hannah was doing VM's, Erah on WO.
17-10-2022 09:47        18455460552     00:01:02        Erah was doing VM/emails
17-10-2022 09:58        13474391507     00:00:12        Erah was doing VM/emails
17-10-2022 11:58        15084782631     00:00:13        Erah and Hannah both were on calls.
17-10-2022 11:58        15085792760     00:00:11        Erah and Hannah both were on calls.
17-10-2022 12:09        17745730652     00:00:13        Hannah was on break, Erah was on call
17-10-2022 13:30        15089834364     00:00:35        Erah was doing confirmation calls, Hannah was on call
17-10-2022 13:32        15085774566     00:00:08        Erah was doing confirmation calls, Hannah was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Monday, October 17, 2022 1:36:05 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 15th Oct 2022 14:30(EST)  to  16th Oct 2022 14:30(EST). 18 calls were picked up and 10 calls went to Voicemails.

Total incoming calls - 28               Picked up calls % - 64%

Agent   Picked up calls Total duration
Hannah  18      01:02:16

Voicemails
Call time (EST) Caller no.      Duration        Remarks
15-10-2022 15:24        19542324807     00:00:30        Hannah was on break, Erah was on leave.
15-10-2022 15:57        17276884305     00:00:42        Hannah was doing confirmation calls, Erah was on leave.
15-10-2022 16:08        15086542094     00:00:42        Hannah was doing confirmation calls, Erah was on leave.
15-10-2022 16:20        16319889347     00:00:42        Hannah was doing confirmation calls, Erah was on leave.
15-10-2022 18:32        15086127994     00:00:34        Hannah's shift got over.
15-10-2022 18:34        19788557165     00:00:42        Hannah's shift got over.
16-10-2022 10:06        15086839343     00:00:27        Hannah was on break, Erah was on WO.
16-10-2022 10:10        17813673257     00:00:14        Hannah was on break, Erah was on WO.
16-10-2022 10:13        17813673257     00:00:42        Hannah was on break, Erah was on WO.
16-10-2022 12:38        17742875923     00:00:11        Hannah was on call

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Friday, October 14, 2022 1:50:52 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 12th Oct 2022 14:30(EST)  to  13th Oct 2022 14:30(EST). 29 calls were picked up and 4 calls went to Voicemails.

Total incoming calls - 33       Picked up calls % - 87%
Agents  Calls picked up Total duration
Jayson  18      01:43:29
Erah    10      01:18:59
Hannah  1       00:13:14
Grand Total     29      03:15:42
VM
Call time (EST) caller number   Duration        Remarks
12-10-2022 17:44        15084590083     00:00:12        Jayson was on break, Erah and Hannah's shift got over.
13-10-2022 10:55        15084855325     00:00:36        Erah was on call, Hannah was on WO.
13-10-2022 13:42        15083693099     00:00:09        Jayson was on call, Erah was doing confirmation calls.
13-10-2022 13:43        15087350005     00:00:07        Jayson was on call, Erah was doing confirmation calls.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Wednesday, October 12, 2022 7:57:20 PM
Subject: Release call report

Hi ma'am,

Given below is the call report from 9th Oct 2022 14:30(EST)  to  10th Oct 2022 14:30(EST). 26 calls were picked up and no calls were missed.

Release Call report 9th Oct 14:30 to 10th Oct 14:30 EST time
Total Incoming calls - 26

Agents  Picked Up calls Total Duration
Erah    11      00:55:02
Hannah  10      00:28:38
Jayson  5       00:41:32
Grand Total     26      02:05:12

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Rona Galangi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, October 4, 2022 7:46:58 PM
Subject: Release call report

Hi Rona,

Given below is the call report from 30th Sep 2022 14:30  to  1st Oct 2022 14:30. 44 calls were picked up and 9 went to voicemail.

Release call report from 30th Sep 14:30 to 1st Oct 14:30

Total Incoming calls - 53
        Picked up calls % - 83%

Agents  Picked up calls Total Duration
Erah    16      02:14:32
Hannah  17      01:04:10
Jayson  11      00:57:07
Total   44      04:15:49

VM's
Date & Time (EST)       Caller No.      Duration        Remarks
30-09-2022 16:05        13392210368     0:00:39 Hannah and Jayson were on call, Erah was doing confirmation calls/VM.
30-09-2022 17:09        15088645417     0:00:07 Jayson was on break, Erah and Hannah's shift got over.
30-09-2022 17:23        13392210368     0:00:08 Jayson was on call, Erah and Hannah's shift got over.
01-10-2022 09:35        15083209749     0:00:35 Erah was on call, Hannah was checking emails.
01-10-2022 10:17        15083209749     0:00:08 Erah was on call, Hannah was on break and Jayson was on WO.
01-10-2022 12:18        17742625822     0:00:13 Erah was on call, Hannah was on break and Jayson was on WO.
01-10-2022 12:54        15089885732     0:00:43 Erah was on break, Hannah was calling one guest for re consent form.
01-10-2022 12:55        15088739970     0:00:10 Erah was on break, Hannah was calling one guest for re consent form.
01-10-2022 14:24        15085056139     0:00:33 Hannah was on call and Erah was on break.

Thanks,
Gaurav
________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Rona Galangi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, September 28, 2022 8:21:44 PM
Subject: Release call report 26-Sep to 27-Sep.

Hi Rona,

Given below is the call report from 26-09-2022 14:30  to  27-09-2022 14:30. 5 calls went to voicemail.

Total incoming calls - 33
Picked up calls % - 85%

Agent   Picked up calls Total Duration
Jayson  17      01:27:38
Erah    6       00:40:07
Hannah  5       00:35:20
Grand Total     28      02:43:05

Voicemails
Date    Caller no.      Duration        Remarks
26-09-2022 16:50        17743293401     00:00:22        Erah and Hannah were on call, and Jayson was on break
26-09-2022 18:21        15083976208     00:00:12        Jayson was available
26-09-2022 18:24        15083976208     00:00:35        Jayson was available
27-09-2022 11:25        16124089713     00:00:25        Jayson was on call, Erah and Hannah were on WO.
27-09-2022 13:32        15089441004     00:00:36        Jayson was on call, Erah and Hannah were on WO.

Thanks,
Gaurav