Subject: EPOS gaming customer support survey - CSAT 1 or 2
From: Epos Audio <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 16:10:38 +0000

Hi,

Customer support survey received a bad CSAT value. Check the ticket and response from below and see what actions need to take place.

Zendesk ticket: https://eposaudio.zendesk.com/agent/tickets/258947
Agent: Brahim Agadr

Answer summary including all questions.

258947 (Zendesk Ticket #258947, External response)

Page1

How was your experience with Epos Audio?

1

Page2

What areas affected your score?

Product

Page3

Do you feel like we resolved your issue?

No

Page4

What did you like about our service, and where can we improve?

Response was fast, but useless.
Get your developers to get the software to work correctly and I won’t have to report abuse very single time there is a firmware update.
Where can we improve, and what did you like about our service?

The recipient did not answer this question.